Cauly Chak

I stopped by this lot looking for a good car and ended up finding the perfect one. The staff hept me updated the whole time, and really made sure the truck was solid. I drove off the lot feeling great about finding the perfect one. The staff hept me updated the whole time, and really made sure the truck was solid. I drove off the lot feeling great about my purchase. So happy with my new ride!! More

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Horrible experience, very disappointed and upset, I bought a 2026 Ram 1500 Bighorn on Saturday 09/18/25, The day of purchase, I noticed that the car had many scratches and I reported it to the sales ma bought a 2026 Ram 1500 Bighorn on Saturday 09/18/25, The day of purchase, I noticed that the car had many scratches and I reported it to the sales man (Elvin Fermin), he promised me that the problem will be correct it and ask me to come back on Tuesday morning 9/23/25 and it would be fix it the same day. That day 9/23/25 I took the car to the dealership around 9:30 am, an hour later I receive a call from the salesman (Elvin Fermin) telling me that the car needed a paint correction (the car hood have to be painted). “NEWS THAT DIDN’T MAKE ME HAPPY” he told me that it was going to take two to three days. Then he gave me an appointment for Monday 9/29/25. On Friday 10/03/25 , five days later the salesman (ElvinFermin) called me to pick up my vehicle and I asked him over the phone, if he had checked it and if the job was done properly , he answered me yes!!!, when I arrived to pick up the car at 12:00 pm I saw that the problem wasn’t corrected, the car was dustier than when I delivered it, with the same scratches and running boards full in dirt. Today Monday 10/06/25 at 12:00 pm I decided to go to the dealership and the car was in the same place (service department parking) as Friday, then I asked to speak with the General manager, but the receptionist told me that he was not there, she called one of sales manager (which never introduced himself) he instead of listening to me about the problem, told me very unprofessionally, disrespectful and arrogant to wait until he get educated by the salesman (Elvin Fermin), after talking to the salesman (not in front me), he did not have the courtesy to approach me. He just sent the salesman (Elvin Fermin) to try to give me million of excuses. I insisted on speaking with him, and when he came, he barely let me speak. I even had to tell him to let me speak, only creating excuses and lies to get out of the problem. I texted the salesman (Elvin Fermin) two times asking for the sales manager’s name and he ignored me.I won't return to this dealership, not even for the free service. I bought this car to use, not to keep it in the dealership, is the dealership going to pay half of the monthly payment?. Besides that, they gave a loaner car 2023 with sewer smell. I will do everything possible to ensure this review reaches all platforms such as Google,BBB, among many others. That's why this dealership has such a bad reputation and so many bad reviews. For this dealership you are only important the day of the sale, after you cross that front door they treat you like trash. I rate them one star because there is not a lower rating. After almost two weeks, 10/07/25 at 12:30 pm, I checked the Ram App and the truck was still in the dealership. At 2:01 pm, the truck was already in the body shop, and at 3:18 pm, the salesman texted me that the car was ready. My question is if it was really necessary to contact US Costumer Care (Ram Stellantis Case Manager ) so the dealership could correct something so simple on a brand new vehicle, when there is a large number of professionals to resolve these types of problems? As I said before I will do everything possible for the poor work of this dealership and the mistreatment of their customers to reach all platforms, and I've already started with Google, and now with DealerRater. I will also do the same with Estellantis case management, but in a positive way. This dealership has many of bad reviews. If any customer has issues with this dealership, just contact Stellantis Case Management 1 844-827-2006. With just a phone call to the dealership from my case manager they corrected everything in three and half hours. More

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Horrible will not return calls. I have damage to my vehicle and no tags yet. Temp tag is expired RJ or the dealer will not return call. DO NOT BUY a CAR FROM RJ when you walk out th I have damage to my vehicle and no tags yet. Temp tag is expired RJ or the dealer will not return call. DO NOT BUY a CAR FROM RJ when you walk out the door so is his helping you. More

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Very rude and unprofessional. Can’t believe someone with this attitude works in customer service/sales. Stay as far away from this place as possible. Can’t believe someone with this attitude works in customer service/sales. Stay as far away from this place as possible. More

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The best team to work with! ! Will be back for any future purchases I may have. ! Will be back for any future purchases I may have. More

by alexiscarav Verified Customer Verified Customer

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Stay away no communication manager would not even listen to complaint threatened me and hung up to complaint threatened me and hung up More

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good service good attention I recommend it good people who attended me and very good treatment thanks for your attention good job who attended me and very good treatment thanks for your attention good job More

by leolr75 Verified Customer Verified Customer

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I had a excellent experience at the dealership. The staff was very helpful and experienced. The staff was very helpful and experienced. More

by hellfire92003 Verified Customer Verified Customer

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I am a returning customer and i couldn't be more happier with the amazing customer service i received. My sales rep was mike chak.He was absolutely amazing with working around my budget and taking the time with the amazing customer service i received. My sales rep was mike chak.He was absolutely amazing with working around my budget and taking the time to explain everything to me. Showing me my truck explaining to me how everything works and even connected my phone for me. There was no hassle or issues everything was perfect and super easy! I highly recommend coming to this dealership and asking for Mike. More

by DLadi23 Verified Customer Verified Customer

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Bob the salesman and Frank in finance were extremely helpful and courteous! They knew about the vehicle I was purchasing and walked me through the process helpful and courteous! They knew about the vehicle I was purchasing and walked me through the process More

by scottpinck Verified Customer Verified Customer

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