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Cauther Sekatawa

Overview Reviews (1011)

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Cauther Sekatawa

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Cauther Sekatawa | Page 2

Service Advisor

Tynan's Volkswagen

700 S Havana St
Aurora, CO 80012

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4.7

1,011 Reviews

Overview Reviews (1011)

Industry Experience

12 yrs, 4 mos

4.7

1,011 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1011 Reviews of Cauther Sekatawa

April 05, 2024

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The salesman never introduced himself or shook my hand when I came inside. I only found out about his name after I closed on my car. The finance gentleman wasn’t too pleased with how I was paying for m when I came inside. I only found out about his name after I closed on my car. The finance gentleman wasn’t too pleased with how I was paying for my car - maybe it was an inconvenience to him, I’m not sure. Ultimately, I knew what I wanted to buy and for how much, and that’s the reason I was there. It just would’ve been nice to have experienced above and beyond customer service during my time and transaction there. Cauther was amazing. He was a nice gentleman who helped with getting my car fixed. He was also very responsive in his communication with me via text and in-person. More

by VW 2024

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Myers, Gabe Huichapa

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Apr 05, 2024 -

Tynan's Volkswagen responded

We are sorry to hear about your less-than-ideal experience with our sales and finance team during your recent visit. Rest assured, we will address these issues internally to ensure they do not happen again in the future. On a positive note, we are glad to hear that Cauther provided you with exceptional service. We will make sure to pass along your compliments to him. We truly value your business and hope to have the opportunity to provide you with a much-improved experience in the future. Jacqueline Goldsboro - Customer care Coordinator

March 30, 2024

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Tynan's has taken good care of my care and been very customer service oriented. I bought my Alltrack from them and glad they take care of all the service for my car customer service oriented. I bought my Alltrack from them and glad they take care of all the service for my car More

by jtichawsky

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Apr 01, 2024 -

Tynan's Volkswagen responded

Thank you for your wonderful feedback! We're delighted to know that you've had a positive experience with us at Tynan's. It's fantastic to hear that you're satisfied with both the purchase of your Alltrack and the ongoing service we provide. We appreciate your trust in us and look forward to continuing to meet your automotive needs in the future! Jacqueline Goldsboro - Customer Care Coordinator

March 21, 2024

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Employee Rating

Great communication. Easy to schedule. Time estimates accurate. The personnel are friendly and helpful there. Easy to schedule. Time estimates accurate. The personnel are friendly and helpful there. More

by ARASCOL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Mar 22, 2024 -

Tynan's Volkswagen responded

Thank you so much for your fantastic five-star review! Our friendly and helpful personnel are always here to assist you. We appreciate your support and look forward to serving you again soon! Jacqueline Goldsboro- Customer Care Coordinator

March 14, 2024

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Employee Rating

Cauther was very helpful and giving the prices of what needed done. Cauther is excellent needed done. Cauther is excellent More

by SHANITAANDREWS83

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Mar 15, 2024 -

Tynan's Volkswagen responded

Thank you for sharing your experience with us! We're thrilled to hear that Cauther provided you with excellent service and was helpful in explaining the necessary repairs and their associated prices. We'll be sure to pass along your kind words to Cauther. We appreciate your support and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

March 13, 2024

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Always professional. Sad to see that they have lost some of the complementaries they used to have eg bottled water. Sad to see that they have lost some of the complementaries they used to have eg bottled water. More

by RRHANDLEY1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Mar 15, 2024 -

Tynan's Volkswagen responded

Thank you so much for taking the time to leave such a positive review We truly value your feedback regarding the complementary offerings, and we apologize for any inconvenience caused by the change. We hope to have the opportunity to welcome you back soon and provide you with an even better experience. Jacqueline Goldsboro - Customer Care Coordinator

March 13, 2024

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Great customer service. Cauther made sure I was taken care of Cauther listens to concerns and is good at explaining Cauther made sure I was taken care of Cauther listens to concerns and is good at explaining More

by jtichawsky

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Mar 15, 2024 -

Tynan's Volkswagen responded

Thank you very much for your kind words! We're thrilled to hear that you had a great experience with our customer service team, particularly with Cauther. We'll be sure to pass along your feedback to Cauther and the rest of our team. We appreciate your support and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

March 12, 2024

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Employee Rating

Cauther is very nice Cauther is nice and calm. I'm sure it's hard doing what he does but he's always been so professional and helpful everytime I called I'm sure it's hard doing what he does but he's always been so professional and helpful everytime I called More

by KELLYMORGAN023

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

Helpful 0

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Mar 13, 2024 -

Tynan's Volkswagen responded

Thank you so much for taking the time to leave such a positive and thoughtful review! We're thrilled to hear about your positive experiences with Cauther and the level of professionalism and helpfulness you've encountered during your interactions .If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Thank you for choosing Tynan's Volkswagen! Jacqueline Goldsboro - Customer Care Coordinator

March 09, 2024

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Employee Rating

Didn't diagnose the code that I brought it in for. I had to constantly call and check on things. Took 5 days to finally diagnose I had to constantly call and check on things. Took 5 days to finally diagnose More

by SHELBY.HENGEL18

Verified Customer

Recommend Dealer

Other Employees Tagged: Cauther Sekatawa

Helpful 0

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Mar 11, 2024 -

Tynan's Volkswagen responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to our dealership. Your feedback is valuable to us, and we want to assure you that we take your concerns seriously .Our team is committed to providing exceptional service, and we understand that we fell short of your expectations in this instance. We are actively reviewing our internal processes to identify areas for improvement to ensure that similar situations do not occur in the future .Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Jacqueline Goldsboro - Customer Care Coordinator

March 07, 2024

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Employee Rating

Besides the shuttle being late, and the person not knowing where to go since he doesn't use GPS.. I loved how detailed they were and upfront with what needed to be done. I felt like I understood and w knowing where to go since he doesn't use GPS.. I loved how detailed they were and upfront with what needed to be done. I felt like I understood and wasn't being tricked. More

by HIIMLEXIE2

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

Helpful 0

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Mar 07, 2024 -

Tynan's Volkswagen responded

Thank you for sharing your feedback with us! We apologize for any inconvenience caused by the late shuttle and the confusion with directions. We're grateful for your understanding and look forward to serving you even better in the future. Jacqueline Goldsboro - Customer Care Coordinator

March 02, 2024

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Employee Rating

Brought used car I bought from them to find out they did not tell me about the three bent wheels the car had. Wouldn't have found out during test drive because we never went over 50mph and the car starts to not tell me about the three bent wheels the car had. Wouldn't have found out during test drive because we never went over 50mph and the car starts to shake over 50mph. Dealer did not mention dealer warranty at purchase. Update: Issue was not resolved. It was only a one way discussion. They sent an email, I replied, received no response back. More

by DAVIDKEOMOUNGKHOUN

Verified Customer

Recommend Dealer

Helpful 0

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Mar 05, 2024 -

Tynan's Volkswagen responded

We sincerely apologize for any inconvenience you've experienced with your recently purchased used car. Please contact our customer service or sales team as soon as possible so that we can investigate the matter, discuss potential solutions, and ensure you are aware of any warranty options that may be available. Jacqueline Goldsboro- Customer Care Coordinator

Mar 26, 2024 -

Tynan's Volkswagen responded

Thank you for taking the time to share your feedback with us. It is never our intention to sell a vehicle with any undisclosed issues, and we take your concerns very seriously .Once again, we apologize for the inconvenience and disappointment you have experienced. Jacqueline Goldsboro- Customer Care Coordinator

Mar 12, 2024 -

DAVIDKEOMOUNGKHOUN responded

Update: it’s been a week since contact, salesperson who sold me the vehicle reached out to me. I explained the situation and have not received a reply back. Did not expect much or them to take accountability. Buyer beware: please have a mechanic inspect the car before purchasing and ask about a warranty.

Mar 26, 2024 -

DAVIDKEOMOUNGKHOUN responded

Be wary of this dealership. Was sold a car with three bent wheels. Car starts to shake going up and over 50 mph. Took it to tynans Jetta service center and would not cover repair. The inspection forms showed the technician did not inspect the wheels and I was given a form that marked “no dealer warranty” bought as is even though I bought a warranty which still does not cover repairs. I spoke with sales manager/internet sales director and loyalty manager about this and they cut off communication with me. Please have the car inspected and inspection report looked at by a third party before purchasing

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Cauther Sekatawa | Page 2

Service Advisor

Tynan's Volkswagen

1011 Reviews of Cauther Sekatawa

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