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Cauther Sekatawa

Overview Reviews (1022)

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Cauther Sekatawa

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Cauther Sekatawa | Page 4

Service Advisor

Tynan's Volkswagen

700 S Havana St
Aurora, CO 80012

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4.7

1,022 Reviews

Overview Reviews (1022)

Industry Experience

12 yrs, 5 mos

4.7

1,022 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1022 Reviews of Cauther Sekatawa

March 02, 2024

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Employee Rating

Brought used car I bought from them to find out they did not tell me about the three bent wheels the car had. Wouldn't have found out during test drive because we never went over 50mph and the car starts to not tell me about the three bent wheels the car had. Wouldn't have found out during test drive because we never went over 50mph and the car starts to shake over 50mph. Dealer did not mention dealer warranty at purchase. Update: Issue was not resolved. It was only a one way discussion. They sent an email, I replied, received no response back. More

by DAVIDKEOMOUNGKHOUN

Verified Customer

Recommend Dealer

Helpful 0

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Mar 05, 2024 -

Tynan's Volkswagen responded

We sincerely apologize for any inconvenience you've experienced with your recently purchased used car. Please contact our customer service or sales team as soon as possible so that we can investigate the matter, discuss potential solutions, and ensure you are aware of any warranty options that may be available. Jacqueline Goldsboro- Customer Care Coordinator

Mar 26, 2024 -

Tynan's Volkswagen responded

Thank you for taking the time to share your feedback with us. It is never our intention to sell a vehicle with any undisclosed issues, and we take your concerns very seriously .Once again, we apologize for the inconvenience and disappointment you have experienced. Jacqueline Goldsboro- Customer Care Coordinator

Mar 12, 2024 -

DAVIDKEOMOUNGKHOUN responded

Update: it’s been a week since contact, salesperson who sold me the vehicle reached out to me. I explained the situation and have not received a reply back. Did not expect much or them to take accountability. Buyer beware: please have a mechanic inspect the car before purchasing and ask about a warranty.

Mar 26, 2024 -

DAVIDKEOMOUNGKHOUN responded

Be wary of this dealership. Was sold a car with three bent wheels. Car starts to shake going up and over 50 mph. Took it to tynans Jetta service center and would not cover repair. The inspection forms showed the technician did not inspect the wheels and I was given a form that marked “no dealer warranty” bought as is even though I bought a warranty which still does not cover repairs. I spoke with sales manager/internet sales director and loyalty manager about this and they cut off communication with me. Please have the car inspected and inspection report looked at by a third party before purchasing

March 02, 2024

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Employee Rating

My car had water in the gas And I had to have it towed in. And Cauther kept me posted on what was going on. in. And Cauther kept me posted on what was going on. More

by WNG3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Mar 05, 2024 -

Tynan's Volkswagen responded

We're sorry to hear about the challenges you faced with water in your gas, but we're grateful that you chose us to assist you during this situation. It's fantastic to hear that Cauther provided you with regular updates, keeping you informed throughout the process .Thank you for your trust, and we hope your car is back on the road soon! Jacqueline Goldsboro- Customer Care Coordinator

March 02, 2024

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Employee Rating

Smooth + helpful The support was great. Good communication, took care of most of the things I needed Good communication, took care of most of the things I needed More

by PM

Verified Customer

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Mar 12, 2024 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your experience with our service team! If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We truly appreciate your positive review and value your business! Jacqueline Goldsboro - Customer Care Coordinator

February 28, 2024

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Cauther treats me like family for all of my service needs with no pressure and empathy for my needs. with no pressure and empathy for my needs. More

by TMAX

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

Helpful 0

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Feb 29, 2024 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you feel like part of the Cauther family We appreciate your trust and look forward to continuing to meet your service needs. Jacqueline Goldsboro- Customer Care Coordinator

February 25, 2024

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One of the most stressful situations that I had to deal with in 2023 and I paid 500 and still got no key with in 2023 and I paid 500 and still got no key More

by MATTHEWECKERT87

Verified Customer

Recommend Dealer

Other Employees Tagged: Cauther Sekatawa

Helpful 0

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Feb 26, 2024 -

Tynan's Volkswagen responded

Thank you for reaching out to us. We appreciate your feedback regarding the service experience you had with us. However, after reviewing our records, it appears that you declined the service and opted not to proceed with the recommended work. Our records indicate that the service in question was offered to you, but you chose not to move forward with it. If there's any confusion or if you have additional information you would like to discuss, please feel free to contact our customer service department. Thank you for your understanding, and we look forward to the opportunity to assist you further. Jacqueline Goldsboro- Customer Care Coordinator

February 17, 2024

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Employee Rating

Great service as usual. The driver, Ron, was very courteous and punctual. It was a great experience all around. The driver, Ron, was very courteous and punctual. It was a great experience all around. More

by robisaac

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

Helpful 0

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Feb 19, 2024 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your positive experience! We are thrilled to hear that our service met your expectations and that Ron provided you with courteous and punctual assistance We look forward to serving you again in the future! Jacqueline Goldsboro -Customer Care Coordinator

February 17, 2024

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Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience More

by ANDRESSGRATEROL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

Helpful 0

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Feb 19, 2024 -

Tynan's Volkswagen responded

Thank you for sharing your fantastic experience with us! We truly appreciate your repeated emphasis on the positive nature of your interactions. If there's anything specific that stood out to you or any suggestions you have for further improvement, we'd love to hear them. We look forward to providing you with many more outstanding experiences in the future! Jacqueline Goldsboro -Customer Care Coordinator

February 16, 2024

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I bought a new key fob at Tynan's and had the new fob programmed in the service department. Catherine took care of getting the work done quickly. programmed in the service department. Catherine took care of getting the work done quickly. More

by Denver 47

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

Helpful 0

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Feb 19, 2024 -

Tynan's Volkswagen responded

Thank you for sharing your experience at Tynan's! We're thrilled to hear that Cauther in the service department provided you with efficient and quick assistance in programming your new key fob. We appreciate your business and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

February 06, 2024

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The dealership diagnosed the issue, gave me a couple options with costs and timelines, and provide a loaner car. They were very communicative throughout the process. options with costs and timelines, and provide a loaner car. They were very communicative throughout the process. More

by NICO.LUCO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

Helpful 0

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Feb 07, 2024 -

Tynan's Volkswagen responded

Thank you for sharing your positive experience with our dealership! We're pleased to hear that our team was able to diagnose the issue with your vehicle, provide you with clear options regarding costs and timelines, and offer a loaner car for your convenience. We appreciate your feedback and value your business. Looking forward to serving you again in the future! Jacqueline Goldsboro- Customer Care Coordinator

February 03, 2024

Dealership Rating

Employee Rating

OUTSTANDING, ABOVE AND BEYOND I would recommend all of my family friends and acquaintances for any service needs at TYNAN'S Volkswagen family friends and acquaintances for any service needs at TYNAN'S Volkswagen More

by EDWARDCASTLEBERRY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cauther Sekatawa

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Feb 05, 2024 -

Tynan's Volkswagen responded

Thank you so much for your enthusiastic and positive feedback! Recommendations from satisfied customers like you mean a lot to us, and we truly appreciate your endorsement .Thank you for choosing TYNAN'S Volkswagen, and we look forward to serving you, your family, friends, and acquaintances in the future. Safe travels! Jacqueline Goldsboro- Customer Care Coordinator

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Cauther Sekatawa | Page 4

Service Advisor

Tynan's Volkswagen

1022 Reviews of Cauther Sekatawa

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