Cauther Sekatawa | Page 3

Tynan's Volkswagen responded

Thank you for taking the time to leave us feedback. We're sorry to hear that your experience at our service desk didn't meet your expectations in terms of keeping you informed about the duration of the work. We appreciate your business and hope to have the opportunity to serve you better in the future. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

We sincerely apologize for the inconvenience you experienced with your turn signals after your visit. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to encounter this issue. Please bring your vehicle back to us at your earliest convenience, and we will promptly investigate and address the problem with your turn signals. We appreciate your understanding and the opportunity to make things right. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

We are sorry to hear about your less-than-ideal experience with our sales and finance team during your recent visit. Rest assured, we will address these issues internally to ensure they do not happen again in the future. On a positive note, we are glad to hear that Cauther provided you with exceptional service. We will make sure to pass along your compliments to him. We truly value your business and hope to have the opportunity to provide you with a much-improved experience in the future. Jacqueline Goldsboro - Customer care Coordinator

Tynan's Volkswagen responded

Thank you for your wonderful feedback! We're delighted to know that you've had a positive experience with us at Tynan's. It's fantastic to hear that you're satisfied with both the purchase of your Alltrack and the ongoing service we provide. We appreciate your trust in us and look forward to continuing to meet your automotive needs in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your fantastic five-star review! Our friendly and helpful personnel are always here to assist you. We appreciate your support and look forward to serving you again soon! Jacqueline Goldsboro- Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your experience with us! We're thrilled to hear that Cauther provided you with excellent service and was helpful in explaining the necessary repairs and their associated prices. We'll be sure to pass along your kind words to Cauther. We appreciate your support and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you very much for your kind words! We're thrilled to hear that you had a great experience with our customer service team, particularly with Cauther. We'll be sure to pass along your feedback to Cauther and the rest of our team. We appreciate your support and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for taking the time to leave such a positive review We truly value your feedback regarding the complementary offerings, and we apologize for any inconvenience caused by the change. We hope to have the opportunity to welcome you back soon and provide you with an even better experience. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for taking the time to leave such a positive and thoughtful review! We're thrilled to hear about your positive experiences with Cauther and the level of professionalism and helpfulness you've encountered during your interactions .If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Thank you for choosing Tynan's Volkswagen! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to our dealership. Your feedback is valuable to us, and we want to assure you that we take your concerns seriously .Our team is committed to providing exceptional service, and we understand that we fell short of your expectations in this instance. We are actively reviewing our internal processes to identify areas for improvement to ensure that similar situations do not occur in the future .Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Jacqueline Goldsboro - Customer Care Coordinator