Cauther Sekatawa | Page 3

Tynan's Volkswagen responded

We sincerely apologize for the negative experience you’ve had. This is not the level of service we strive to provide, and we understand your frustration with the delays and lack of communication. Please know we take your feedback seriously and would appreciate the opportunity to address your concerns directly. Matthew Cooper - Service Manager - 303-341-3350

Tynan's Volkswagen responded

Dear Chuck, Thank you so much for taking the time to share your experience. We’re so glad we could help identify and resolve the rodent damage and provide you with a loaner vehicle so you could attend to important commitments like church and doctor’s appointments. It’s always our goal to take care of our customers with care and efficiency. We appreciate your kind words and look forward to assisting you again whenever you need us—wishing you peace and blessings! Best regards, Jacqueline Goldsboro Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind feedback! It's great you appreciated the car wash and the recommendations for your next visit. Ensuring your vehicle is well cared for and keeping you informed is always our goal. We look forward to assisting you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your positive experience! We're thrilled you found our team responsive, communicative, and friendly. It's wonderful to know you've always been satisfied with our service and that Cauther has made such a great impression. We truly appreciate your kind words and look forward to continuing to serve you in the future! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for taking the time to share your experience with us. We’re pleased to hear that our team provided friendly and excellent customer service and was responsive to your questions. However, we sincerely apologize for the delay in completing your repairs and for the inconvenience caused by the extended timeframe. Your feedback about providing more accurate time estimates and offering loaner vehicles sooner is invaluable, and we will work to improve in these areas. We truly appreciate your patience and understanding and hope to have the opportunity to provide you with a smoother experience in the future. If there’s anything further we can assist you with, please don’t hesitate to reach out. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your loyalty and for choosing Tynan's as your dealership! We're honored to have earned your trust for vehicle purchases and servicing. It’s wonderful to hear that the quality of care you receive makes you feel like family—that’s exactly the experience we strive to provide. We look forward to continuing to serve you for years to come! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback! We appreciate your suggestion about scheduling an appointment to speed up the process, and we'll certainly consider that. We look forward to assisting you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind words! We're thrilled to hear you always have the best experience with us. Samir is a fantastic salesperson, and we're glad Gregory could help you get into a brand-new Volkswagen! Congratulations on your new car, and we look forward to seeing you again soon! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your feedback. We're glad we could assist with your vehicle, but we sincerely apologize for the inconvenience of not having a rental car available. We truly appreciate your understanding and hope to provide you with a 5-star experience next time. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

"Thank you for the amazing review! We're so glad Cauther’s positive energy improved your day — he truly has a way of brightening any room! Matt and the team work hard to provide excellent service at fair prices, and it’s wonderful to hear we exceeded your expectations. We appreciate you choosing us and look forward to helping you again!" Jacqueline Goldsboro - Customer Care Coordinator