Caylie Salazar | Page 27

Great service , highly recommended , professional service,professional staff, communication, knowledgeable service technicians,clean environment,,extremely pleased service,professional staff, communication, knowledgeable service technicians,clean environment,,extremely pleased More

by bogenesis@yahoo.com Verified Customer Verified Customer

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Very quick and easy / very high quality Friendly and always outgoing and competent work always outgoing and competent work More

by WARSCH13 Verified Customer Verified Customer

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Exceptional service from a friendly, kind and professional staff. They impress me every time. They kept me informed throughout my wait, which was reasonable. Thank you for your service. professional staff. They impress me every time. They kept me informed throughout my wait, which was reasonable. Thank you for your service. More

by Grizel23 Verified Customer Verified Customer

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Obviously not happy with her job. Short with me as a customer and very nasty to the crew. Short with me as a customer and very nasty to the crew. More

by thelauramae Verified Customer Verified Customer

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Customer service was a 10 for Ms Catylia and the cashier had a poor attitude had a poor attitude More

by leoma Verified Customer Verified Customer

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I like the idea of the express lane. I don’t like that I have to get my alignment adjusted after I rotate my tires the last two times I have rotated the tires. I appreciate Caylie bein I don’t like that I have to get my alignment adjusted after I rotate my tires the last two times I have rotated the tires. I appreciate Caylie being a relatively new employee. What she did not know she asked her supervisor. I don’t like being asked to give a 5 star rating because the company will dock her pay $500. She is trying to do a good job. With some help she’ll get there. More

by COLETTEDENNEHY58 Verified Customer Verified Customer

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I was provided great customer service as well as a quick and easy oil change. Super friendly staff. and easy oil change. Super friendly staff. More

by jmdemere Verified Customer Verified Customer

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I am a recent unhappy customer of the Hollywood Chrysler Jeep Service Department. On April 26, I brought my vehicle into the dealership for basic service. Specifically, I requested my first oil change and m Jeep Service Department. On April 26, I brought my vehicle into the dealership for basic service. Specifically, I requested my first oil change and my first tire rotation, both services to be covered by “Jeep Cares”. I left my vehicle at service and went inside to wait. After approximately 90 minutes I returned to the service area and was told they had just completed the service on my Jeep. The service writer, Caylie, advised me that everything was completed. At this point I asked if the tire rotation had been performed and she immediately replied, “yes”. I asked if she was sure and she called out to a technician who was nearby. The technician responded that he didn’t do the tire rotation because he couldn’t find the wheel key. He also advised the tires were within “spec” and did not need to be rotated. Despite the tire rotation not being performed it was listed on the service order as complete. I asked Caylie to remove the tire rotation from the receipt because the work wasn’t done and she advised that she could not change the work order, but to ask the cashier. I went inside and asked the cashier for a work order that accurately reflected the work done and was told she could not modify the work order. Caylie was called into the cashier area, and I advised I was concerned that the dealership would “bill” for the service that wasn’t performed. Caylie hand wrote I was assured by Caylie that the dealership would not bill for work that was not performed. Caylie then wrote “Not done -Caylie” on my copy of the receipt. I advised her that was not sufficient and requested a manager. After approximately ten minutes Gracie came into the cashier area and identified herself as the service manager. I advised Gracie of my concerns and she also advised she could not modify the incorrect service order. After a significant period of back and forth, with both Caylie and Gracie leaving and returning to the cashier area I was given a second work order that states only “Rotation was not performed” and “Info Information Only.” Throughout this entire time period both Gracie and Caylie repeatedly assured me that the tire rotation would not be charged. On 4/29, while looking at my “Jeep Cares” account I see that your dealership did deduct my credit for the tire rotation, WHICH WAS NOT PERFORMED. On May 1 a customer rep called me from the dealer and I relayed my circumstances. Approximately 30 minutes later I received a call from Richard Hernandez the general manager. I relayed the story again and Richard advised he would call me back before the end of the day. It has been two weeks today and I am still waiting for that phone call. With at least 5 Jeep dealerships within a 30-minute drive, I will definitely NOT be returning to this one. More

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The cashier was very helpful with using my dealer account points. No one else had done that before and I have been using them since 2020 so I had points expire and didn’t even know that I had points to use points. No one else had done that before and I have been using them since 2020 so I had points expire and didn’t even know that I had points to use. More

by JLEEDAVENPORT Verified Customer Verified Customer

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Ms. Salazar was very professional and attentive. She constantly checked to make sure her customers were ok while the vehicles were being serviced. She was knowledgeable about the services that needed to constantly checked to make sure her customers were ok while the vehicles were being serviced. She was knowledgeable about the services that needed to be performed and brought to my attention services that needed to be done. She gave great customer service and was a consummate professional. Didn’t have to wait all day for the completion of the service. More

by ESPINNOCK Verified Customer Verified Customer

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