Allison Gilliland

I am extremely disappointed with my recent experience at Hollywood Chrysler Jeep Dodge Ram’s Body Shop. In 2024, after an accident involving my brand-new 2024 Jeep Wrangler Willys, I chose this dealershi Hollywood Chrysler Jeep Dodge Ram’s Body Shop. In 2024, after an accident involving my brand-new 2024 Jeep Wrangler Willys, I chose this dealership for repairs because I wanted genuine Jeep parts used on my vehicle. The repair process took nearly three months, and I even had to return shortly after receiving the vehicle because the steering wheel became dislodged. Recently, while gathering repair records for an ongoing Jeep arbitration case, I visited the body shop seeking copies of my repair documents. Body Shop Manager Brayan Osorio told me the records were archived, unavailable, and that there was no one else I could contact regarding the matter. When I attempted to ask additional questions, I was met with an argumentative attitude and raised voice. Fortunately, I went to the Service Department afterward, where Allison and Rebecca were professional, courteous, and able to locate the records within a short period of time. Their assistance directly contradicted what I had been told in the Body Shop. My issue is not that records may take time to locate. My issue is the lack of professionalism, poor customer service, and inaccurate information I received from management. Customers deserve to be treated with respect, especially when seeking documentation related to repairs performed by the dealership. I want to thank Allison and Rebecca for their excellent customer service. They turned a frustrating experience into a positive one. More

Report | Print

I took my car in because of a recall. The experience was very positive. I was given a loaner while the work was done on my car for a couple day. Staff was friendly and helpful. Allison wa The experience was very positive. I was given a loaner while the work was done on my car for a couple day. Staff was friendly and helpful. Allison was especially helpful. I will be reaching out when it’s time to turn in my lease. More

by karinamarin19 Verified Customer Verified Customer

Report | Print

The whole dealer needs to be shut down! I would never recommend this place. Horrible customer service, no communication, a bunch lies, ppl get fired from there all the time I wonder why! 0 I would never recommend this place. Horrible customer service, no communication, a bunch lies, ppl get fired from there all the time I wonder why! 0 stars More

by S_kathy31 Verified Customer Verified Customer

Report | Print

Bruno and Allison is what I like about the dealership. They both make sure my car is serviced correctly and that I am treated with respect for my business and my time. They both make sure my car is serviced correctly and that I am treated with respect for my business and my time. More

by RITA11 Verified Customer Verified Customer

Report | Print

Service is always fast and great. She is thorough and provides details of what is being done. She is thorough and provides details of what is being done. More

by widlyne_lopez Verified Customer Verified Customer

Report | Print

I have been taking my Jeep there for three years for Recalls and general maintenance. The service is always the best. Recalls and general maintenance. The service is always the best. More

by Fernandoaguirre01 Verified Customer Verified Customer

Report | Print

Excellent customer service from Bruno and all the team always! Not happy with Jeep but the customer service for the Dealer and all service area is great. always! Not happy with Jeep but the customer service for the Dealer and all service area is great. More

by azrak.maria Verified Customer Verified Customer

Report | Print

Allison is truly amazing. Did everything possible to make sure I left satisfied with my service Did everything possible to make sure I left satisfied with my service More

by jon_rios27 Verified Customer Verified Customer

Report | Print

Great customer service, keeps promises against all the odds. Goes above and beyond and gets people moving from sales to finance to her own department in service. odds. Goes above and beyond and gets people moving from sales to finance to her own department in service. More

by alextheboss123 Verified Customer Verified Customer

Report | Print

Took my vehicle in and was given a loner vehicle. My service took longer than expected but I had a "like" vehicle. Thank you Hollywood Chrysler Jeep. My service took longer than expected but I had a "like" vehicle. Thank you Hollywood Chrysler Jeep. More

by keenanyachtgroup Verified Customer Verified Customer

Report | Print