Allison Gilliland

This dealership service was garbage! I left my car there from 06/09-06/19/26. The Service Advisor, Steve Roth, never provided me a copy of the diagnosis of my vehicle—until 06/19; which I left my car there from 06/09-06/19/26. The Service Advisor, Steve Roth, never provided me a copy of the diagnosis of my vehicle—until 06/19; which was a photo from his phone because their computer equipment was not working? The diagnosis is from their computer. My service was for a prepaid oil change, find out the cost to repair or replace my bezel for my gear and any fluid services/exchanges that SR recommended. I provided him with a copy of my Warranty ID Card. He didn’t provide a copy of the diagnosis until the day I got fed up with his lies and picked up my car 06/19. He also sent a diagnosis video of another car, same as mine to me on 06/19. I’m not a DV yet the tag on the video was for a DV’s car, same make and model as mine. Another HCDJR Rep (Alison) stated she would send the correct video. As of this writing 06/24, I still have not received it! Steve Roth submitted to my Warranty Company that I stated something was wrong with the AC; liar! Then they found a leak by my AC. The diagnosis also stated I needed front and rear brakes. Oh by the way to replace the bezel he stated it would be $2500. Mopar sells that part new up to $500; I did my research. My iPhone has location services and it showed my car was never moved after the day I dropped it off, until the day I picked it up. I should’ve known something was amiss. Approximately 15 minutes after Lyft dropped me off home on 06/09, I received a call from the dealership asking if I wanted to sell them my car! I wouldn’t let my dead dog go to this place for free. I had to pay for a rental for 3 days and no one is going to reimburse me for that. I’m extremely angry. I’m going to find a certified mechanic, have them diagnosis my car to ensure it wasn’t tampered with and have them work on my car. I will never let anyone try to swindle me again. Almost worst experience ever! Don’t leave this dealership without a diagnosis in your hand, so you can make informed decisions. Steve Roth also stated to me that I didn’t really need the bezel I could just use the gear. I have a 2019 Chrysler 300L, without the bezel the gear would just be laying down inside the gear compartment. The gear is a dial and the bezel holds it up with clips and screws. More

by blondienotary Verified Customer Verified Customer

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I am extremely disappointed with my recent experience at Hollywood Chrysler Jeep Dodge Ram’s Body Shop. In 2024, after an accident involving my brand-new 2024 Jeep Wrangler Willys, I chose this dealershi Hollywood Chrysler Jeep Dodge Ram’s Body Shop. In 2024, after an accident involving my brand-new 2024 Jeep Wrangler Willys, I chose this dealership for repairs because I wanted genuine Jeep parts used on my vehicle. The repair process took nearly three months, and I even had to return shortly after receiving the vehicle because the steering wheel became dislodged. Recently, while gathering repair records for an ongoing Jeep arbitration case, I visited the body shop seeking copies of my repair documents. Body Shop Manager Brayan Osorio told me the records were archived, unavailable, and that there was no one else I could contact regarding the matter. When I attempted to ask additional questions, I was met with an argumentative attitude and raised voice. Fortunately, I went to the Service Department afterward, where Allison and Rebecca were professional, courteous, and able to locate the records within a short period of time. Their assistance directly contradicted what I had been told in the Body Shop. My issue is not that records may take time to locate. My issue is the lack of professionalism, poor customer service, and inaccurate information I received from management. Customers deserve to be treated with respect, especially when seeking documentation related to repairs performed by the dealership. I want to thank Allison and Rebecca for their excellent customer service. They turned a frustrating experience into a positive one. More

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I took my car in because of a recall. The experience was very positive. I was given a loaner while the work was done on my car for a couple day. Staff was friendly and helpful. Allison wa The experience was very positive. I was given a loaner while the work was done on my car for a couple day. Staff was friendly and helpful. Allison was especially helpful. I will be reaching out when it’s time to turn in my lease. More

by karinamarin19 Verified Customer Verified Customer

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The whole dealer needs to be shut down! I would never recommend this place. Horrible customer service, no communication, a bunch lies, ppl get fired from there all the time I wonder why! 0 I would never recommend this place. Horrible customer service, no communication, a bunch lies, ppl get fired from there all the time I wonder why! 0 stars More

by S_kathy31 Verified Customer Verified Customer

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Bruno and Allison is what I like about the dealership. They both make sure my car is serviced correctly and that I am treated with respect for my business and my time. They both make sure my car is serviced correctly and that I am treated with respect for my business and my time. More

by RITA11 Verified Customer Verified Customer

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Service is always fast and great. She is thorough and provides details of what is being done. She is thorough and provides details of what is being done. More

by widlyne_lopez Verified Customer Verified Customer

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I have been taking my Jeep there for three years for Recalls and general maintenance. The service is always the best. Recalls and general maintenance. The service is always the best. More

by Fernandoaguirre01 Verified Customer Verified Customer

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Excellent customer service from Bruno and all the team always! Not happy with Jeep but the customer service for the Dealer and all service area is great. always! Not happy with Jeep but the customer service for the Dealer and all service area is great. More

by azrak.maria Verified Customer Verified Customer

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Allison is truly amazing. Did everything possible to make sure I left satisfied with my service Did everything possible to make sure I left satisfied with my service More

by jon_rios27 Verified Customer Verified Customer

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Great customer service, keeps promises against all the odds. Goes above and beyond and gets people moving from sales to finance to her own department in service. odds. Goes above and beyond and gets people moving from sales to finance to her own department in service. More

by alextheboss123 Verified Customer Verified Customer

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