Cesar Arbelae
Cesar Arbelae at Herb Chambers Kia of Burlington

Cesar Arbelae

Service Adviser

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

4.6
268 Reviews
4.6

268 Reviews

Write a Review

268 Reviews of Cesar Arbelae

November 17, 2025

Dealership Rating
Employee Rating

The dealership provided no timelines for the Kia repair and I had to call multiple times to get updates. Customer service could have been much better. More

by Justin McCue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 18, 2025

Herb Chambers Kia of Burlington responded

Justin, we understand how important it is to keep our customers informed throughout the process, so we'll use this feedback as a learning opportunity for our team. If you have any further concerns or questions regarding your vehicle, please don't hesitate to contact me. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com

October 21, 2025

Dealership Rating
Employee Rating

I am on my 5th lease with John! I have had excellent experiences on all! He explains and always answers all my questions. I’m very satisfied. More

by shoppercoll
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Francis

Oct 21, 2025

Herb Chambers Kia of Burlington responded

Thank you for sharing your experience with John and our team! We sincerely appreciate your loyalty and kind words. Your business means a lot to us, and we'll see you next time at Herb Chambers Kia of Burlington!

October 21, 2025

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Employee Rating

Michael is awesome so helpful, clear and guided me through the entire process really appreciate it! More

by pprentice1001
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto

Oct 21, 2025

Herb Chambers Kia of Burlington responded

This is wonderful to hear! Thank you for choosing Herb Chambers Kia of Burlington!

October 20, 2025

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They treated my wife and I great . We didn't have to wait that long . Over all ,it was a great experience More

by jwroy1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2025

Herb Chambers Kia of Burlington responded

We're happy to hear you had a great experience! Thank you from all of us at Herb Chambers Kia of Burlington.

October 03, 2025

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Good service, they are listening to the customer. Offering solutions and alternatives. Thank you !! ! Thanks More

by Javsastre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Herb Chambers Kia of Burlington responded

Thank you for your feedback! We're pleased to hear that our team listened to you and provided helpful solutions. We appreciate your business and hope to see you again at Herb Chambers Kia of Burlington!

October 01, 2025

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Employee Rating

Friendly and efficient service. In and out of my appointment within an hour and fifteen minutes. Will definitely bring my car in for service again. More

by josh.young02118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Herb Chambers Kia of Burlington responded

Thank you for choosing Herb Chambers Kia of Burlington! We're delighted to hear that your visit was friendly and efficient. We look forward to working with you again! Safe travels!

September 19, 2025

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Employee Rating

Very organized, and efficient. Cesar is friendly and honest, especially regarding estimated wait time. The parking lot is the only drawback there. More

by pabrennan52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Herb Chambers Kia of Burlington responded

Thank you for your review of Cesar and the team! We appreciate your business and hope to see you again at Herb Chambers Kia of Burlington. Take care!

September 17, 2025

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Employee Rating

Service was fantastic. Had my vehicle towed in on Friday, got a call Monday morning with what the issue was, vehicle was fixed and ready for pickup that afternoon. More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto

Sep 18, 2025

Herb Chambers Kia of Burlington responded

It sounds like our team made your experience a smooth one from start to finish! Thank you for choosing Herb Chambers Kia of Burlington and for sharing your review. See you next time!

September 14, 2025

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Employee Rating

Went for service and had a wonderful experience with the service department. Am willing to drive since everyone makes the time there such a delight More

by alliebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2025

Herb Chambers Kia of Burlington responded

We love to hear from happy customers! We are so proud to hear that you are a fan of our service team. Thank you from the entire team at Herb Chambers Kia of Burlington!

September 12, 2025

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Employee Rating

Everyone in the service department was helpful and professional. I highly recommend Burlington Kia service. More

by lynnwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto , Pam

Sep 12, 2025

Herb Chambers Kia of Burlington responded

We're delighted to have your recommendation, Lynn! We will pass along your kind words to the team. Thank you for choosing Herb Chambers Kia of Burlington! Safe travels!

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