Cesar Arbelae
Cesar Arbelae at Herb Chambers Kia of Burlington

Cesar Arbelae | Page 5

Service Adviser

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

4.5
269 Reviews
4.5

269 Reviews

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269 Reviews of Cesar Arbelae

October 30, 2024

Dealership Rating
Employee Rating

The service was very fast and efficient. I definitely recommend this Kia dealership in Burlington. More

by Krista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson , Diego Barreto

Oct 31, 2024

Herb Chambers Kia of Burlington responded

This is great to hear, Krista! Thank you for coming to Herb Chambers Kia of Burlington!

October 19, 2024

Dealership Rating
Employee Rating

A courteous and efficient staff who understand their customers needs and have a high work standard. More

by gmvalderrama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024

Herb Chambers Kia of Burlington responded

We're so glad our Herb Chambers Kia of Burlington team could meet your needs! Thanks for the review and please don't hesitate to reach out the next time we can be of assistance!

October 19, 2024

Dealership Rating
Employee Rating

I just wanna say the outstanding customer service I got From Cesar and Diego Thank you for all your help. You guys are the best. More

by Kellyryan970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson , Diego Barreto

Oct 21, 2024

Herb Chambers Kia of Burlington responded

We're delighted to hear that Cesar and Diego provided outstanding customer service at Herb Chambers Kia of Burlington! Thank you for sharing your experience with us.

October 13, 2024

Dealership Rating
Employee Rating

Highly professional. Courteous. Keep you informed about problem, solutions and cost. I would recommend it to anyone. More

by Sergiomarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson, John Francis, Ramon Amill , Diego Barreto

Oct 15, 2024

Herb Chambers Kia of Burlington responded

Thank you for recommending Herb Chambers Kia of Burlington! We're glad to hear our team kept you informed and provided professional service. We appreciate your support!

October 13, 2024

Dealership Rating
Employee Rating

I brought it in to repair the air cons. System. They kept the car for 3 days. Never repaired. Again I left it 2 weeks later for the same problem and still they did not resolve it. I brought More

by Nk kia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 18, 2024

Herb Chambers Kia of Burlington responded

I'm sorry to hear about the repeated issues with your air conditioning system and the missing Kia logo. Please reach out so we can address this matter promptly and ensure a satisfactory resolution. Thank you, Diego Barreto - Service Manager - diegob@herbchambers.com

October 12, 2024

Dealership Rating
Employee Rating

Car was on a recall was done for free Fast work Thank you 😊 Great job 👏 👍 More

by rcampbell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson , Diego Barreto

Oct 14, 2024

Herb Chambers Kia of Burlington responded

It was our pleasure to assist you! Please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Kia of Burlington Team

October 07, 2024

Dealership Rating
Employee Rating

Amazing attention in Spanish and English , no complains ! Julian helps me to make my dream come true ! John great attention ! Helps me with the trade in no problems ! More

by Allanbadell78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Francis, Julian Aguirre

Oct 08, 2024

Herb Chambers Kia of Burlington responded

We're delighted to hear that Julian and John provided amazing service at Herb Chambers Kia of Burlington! Thank you for sharing your experience with us. Enjoy your new vehicle!

October 05, 2024

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Employee Rating

Scheduled an oil change appointment that I was hoping would be quick for my 2024 sorrento. . Ended up needing 2 safety recalls as well. I would have appreciated a heads up considering this greatly ad More

by katielanzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2024

Herb Chambers Kia of Burlington responded

Katie, we regret any inconvenience or lack of communication regarding your appointment. We strive to keep our customers informed about any additional services needed, such as recalls. Your feedback is valuable, and we'll work on improving this aspect of our service. If you have further questions or concerns, please feel free to reach out. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

October 03, 2024

Dealership Rating
Employee Rating

This was my first service trip to Kia. Burlington and the staff was very helpful and got me in and out very quickly. Thank you very much! More

by Diane Kinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2024

Herb Chambers Kia of Burlington responded

Diane, we're delighted to hear that your first service visit at Herb Chambers Kia of Burlington was efficient and pleasant. Thank you for choosing us!

September 26, 2024

Dealership Rating
Employee Rating

Staff was nice. Could have explained the service charges/recall notice a bit more. Otherwise fine experience. More

by Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Nelson

Sep 26, 2024

Herb Chambers Kia of Burlington responded

Connor, thank you for the review. We appreciate your feedback and will work on improving our communication moving forward. Take care and please don't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future!

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