Cezanne Martin | Page 3

Very helpful, Cezanne walked me thru all of the many choices. The dealership is going through a remodeling but look forward to seeing the finished result. choices. The dealership is going through a remodeling but look forward to seeing the finished result. More

by Roadkingdan Verified Customer Verified Customer

Report | Print

Cezanne & Ryan were great, along with Abby. No complaints at all with how my wife and I were treated during the purchase process. My only gripe was being sent on our way with the gas mileage tr No complaints at all with how my wife and I were treated during the purchase process. My only gripe was being sent on our way with the gas mileage tracker reading 27 miles until empty. I know the car was used and only $15k, but that did not sit well with us. They advised their policy is to send out used cars with at least a 1/4 tank, and offered to put a couple gallons in, but I declined, in an effort to get on the road and try to miss rush hour traffic. I've purchased one new and two used cars in the past 6+ years from dealerships in the Twin Cities area, and have always left with a full tank of gas. I just assumed that was normal practice. More

by PLACENSHOW Verified Customer Verified Customer

Report | Print

It was a really smooth process. Very transparent about pricing and trade-in value. Would recommend Very transparent about pricing and trade-in value. Would recommend More

by KELLYCOL Verified Customer Verified Customer

Report | Print

Buyer beware, I may have bought happy from Morrie's 394 Hyundai but certainly didn't stay that way. My 2020 Palisade with 61K miles on it recently went from working fine to a complete and sudden alternato Hyundai but certainly didn't stay that way. My 2020 Palisade with 61K miles on it recently went from working fine to a complete and sudden alternator failure that left my car dead in my driveway. I called up Morrie's Hyundai where I bought my car to see what I should do and if it was covered under warranty. I asked about the warranty and my extended warranty I'd bought from them and they said they couldn't answer my warranty questions without me bringing the car in. I told them it wasn't running and asked if the tow would be covered which again they said they couldn't answer. I asked if I could get a loaner car and they said they were over a month out to have a loaner available and couldn't answer if the loaner would be covered unless I brought the car in to be looked at. I asked if I had the car towed in, how quickly could they look at it. The answer was they could get me an appointment to look at it in 16 days! So the best they could do was have me tow my car to them, not get a loaner, and they could look at it to see what they could do and if anything was covered by warranty in 16 days. I called another Hyundai dealer (Walser) who would actually answer my questions about my warranty that unfortunately, told me Hyundai is pretty strict with their warranties and the alternator coverage is only for 60K not 61K miles. They also said the extended warranty I purchased was only through Morrie's and would have to go to them for extended warranty questions and service. I e-mailed my sales person as she's was great to work with when I "bought happy". She tried, but said there was nothing she could do to help me or answer my questions. In the end she didn't even respond to my last e-mail question. In a panic, I called a local mechanic (TGK) who said could order the alternator from Hyundai but it would take 3 days to arrive at a cost of $701.55 plus labor and he would put it in as soon as it arrived. He recommended I charge the battery overnight and maybe could avoid needing to tow it which worked great. In the end I got the alternator replaced at 61K miles for $940.24 in three days by TGK with no help from Morrie's other than to tell me they could look at it in 16 days if I found a way to get my car to them. This is my first and last car I'll ever buy from Morrie's due to their horrible customer service and refusal to even try to help answer my questions. Unless you can go weeks without your car, you may "buy happy" but in my opinion, you likely won't be happy if you have any mechanical issues with your car like I unfortunately did. More

Report | Print

They were easy to work with, they found a better rate for my car loan. They never hesitated when we had ask about fixing the bumper. Friendly and knowledgeable my car loan. They never hesitated when we had ask about fixing the bumper. Friendly and knowledgeable More

by DJDAAS Verified Customer Verified Customer

Report | Print

Cezanne is a knowledgeable, helpful sales professional who was very responsive to my new car sales inquiry. Highly recommend working with her for your new or used car needs. who was very responsive to my new car sales inquiry. Highly recommend working with her for your new or used car needs. More

Report | Print

Best dealership I ever worked with. very helpful in every way .no pressure whatsoever.very friendly qualified people an understanding very helpful in every way .no pressure whatsoever.very friendly qualified people an understanding More

by RHWALLEYE1313 Verified Customer Verified Customer

Report | Print

Everyone were great who we dealt with. Cezanne Martin was my Sales lady and was great to work with. Thank you. Elizabeth Franson Cezanne Martin was my Sales lady and was great to work with. Thank you. Elizabeth Franson More

by EFRANSON60 Verified Customer Verified Customer

Report | Print

Unfortunately there were several mishaps on the way to getting our vehicle properly serviced in a timely manner. At the end of the day they "made it right" financially and acknowledged the mishaps verball getting our vehicle properly serviced in a timely manner. At the end of the day they "made it right" financially and acknowledged the mishaps verbally so we ended up happy. We will definitely be back. More

by KLYNCHRN Verified Customer Verified Customer

Report | Print

Everyone was great. Cezanne was awesome and she did a good job of keeping me updated on the whole process. Cezanne was awesome and she did a good job of keeping me updated on the whole process. More

by KRISHNA.ROKA Verified Customer Verified Customer

Report | Print