Cezanne Martin | Page 2

Absolutely wonderful and prompt service! Listened and addressed my concern, showed me around the waiting lounge, and had me out in under 2 hours! Great work! Listened and addressed my concern, showed me around the waiting lounge, and had me out in under 2 hours! Great work! More

by klhyundai Verified Customer Verified Customer

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I went in and ask for the car I was looking for. They had it. It was a hybrid. I excepted their offer and they delivered everything as promised on time. They had it. It was a hybrid. I excepted their offer and they delivered everything as promised on time. More

by JIMHAYS Verified Customer Verified Customer

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I had an excellent experience with Morrie’s Sales team. However, my experience with Service was quite different. Hyundai’s quality control inspection missed damage (cracked plastic near the rear seat relea However, my experience with Service was quite different. Hyundai’s quality control inspection missed damage (cracked plastic near the rear seat release lever) on my brand new leased Tucson. The first time I put the back seats down was 41 days after taking possession of the vehicle, at which time I discovered this damage and immediately brought it to the dealer’s attention. I made a service appointment and brought it in for repair and was then told that the repair was not covered because it had taken me more than 30 days to discover damage that they should have caught in the first place. The best they would offer was to “put a note in my file” that upon trade-in I “would not be ‘dinged’ for this damage”. However, such a note, if it even exists, would only be helpful if I trade in the car to this specific dealer (instead of having someone else buy out the lease, etc) and if the dealer’s leadership three years from now sees it and chooses to honor it. Instead of just doing the right thing and repairing a problem that came with a car they sold to me, they instead chose to stick me with their damage that will very likely affect the vehicle’s resale value. They then repeatedly pestered me to write a review about my service experience. More

by MN3 Verified Customer Verified Customer

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Unclear about what was covered under extended warranty. Conflicting information. When told that stabilizer links were not included, I said don't do the work. She came back and said the work was already don Conflicting information. When told that stabilizer links were not included, I said don't do the work. She came back and said the work was already done and there was nothing she could do. More

by DJCHANCE Verified Customer Verified Customer

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Cezanne Martin is a great person with very good knowledge. She helped and guided me from beginning to purchase the car without any issues. Her timely support helped me to get my dream car sooner knowledge. She helped and guided me from beginning to purchase the car without any issues. Her timely support helped me to get my dream car sooner than expected. More

by RAVIINATH Verified Customer Verified Customer

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Service completed on schedule. If service team can provide loaner vehicle that was very helpful. They can improve on that. Otherwise all good. If service team can provide loaner vehicle that was very helpful. They can improve on that. Otherwise all good. More

by Gopi Verified Customer Verified Customer

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The new remodel of the service department is very nice. The staff was helpful answering my questions. The staff was helpful answering my questions. More

by Tom Verified Customer Verified Customer

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I am so happy with my new car. Thank you Devin for helping me through the whole process. Five starts, all the way. Thank you!! Thank you Devin for helping me through the whole process. Five starts, all the way. Thank you!! More

by erikawibstad Verified Customer Verified Customer

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Flawless execution from start to finish. Communication was perfect, and the trade in offer was strong. Everyone involved crushed it; we'll definitely be back. Communication was perfect, and the trade in offer was strong. Everyone involved crushed it; we'll definitely be back. More

by Mack The Turtle Verified Customer Verified Customer

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What a terrific team! Each person was able to provide wonderful assistance throughout the process. Each person was able to provide wonderful assistance throughout the process. More

by AMY_J_COHEN Verified Customer Verified Customer

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