Chad Carey | Page 5

Great Experience Can't say enough about our experience, from our first test drive until the delivery of our new Mini. Kyle was always available to answer our questions Can't say enough about our experience, from our first test drive until the delivery of our new Mini. Kyle was always available to answer our questions. He is knowledgable, considerate and listens - important attributes in a sales associate. I recommend Kyle and Otto's Mini dealership without hesitation. More

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Everybody was extremely wonderful and very customer oriented The only complaint I have for Ottos is that it is in Westchester and I live in the northern suburbs it is quite far. Service was extremely good thoug The only complaint I have for Ottos is that it is in Westchester and I live in the northern suburbs it is quite far. Service was extremely good though. More

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Such a positive experience! This is our 5th Mini and our 4th from Otto’s. Pete made the experience stress-free. He is responsive, knowledgeable and thorough. I would highly r This is our 5th Mini and our 4th from Otto’s. Pete made the experience stress-free. He is responsive, knowledgeable and thorough. I would highly recommend Pete and this dealership to anyone interested in a positive buying experience. More

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World Class Experience From the greeting at the front desk to driving off with my new car, the experience was a world class one! Everyone was extremely knowledgeable, profe From the greeting at the front desk to driving off with my new car, the experience was a world class one! Everyone was extremely knowledgeable, professional and valued our business. The place is immaculate and service beyond my expectations. Kyle was incredible to work with. He provided great communication throughout the process, answered all my questions and matched me with a perfect ride. He also spent an incredible amount of time showing me how to use all the different functions available the day I picked up the new car. Chad and Marissa were also exceptional to work with. More

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Always a pleasure! I recently purchased my MINI at Otto's. It was a wonderful and stress-free experience. I have had 3 MINIs previously, and had them all services at Ott I recently purchased my MINI at Otto's. It was a wonderful and stress-free experience. I have had 3 MINIs previously, and had them all services at Otto's as well. The staff there is very responsive and treats you like family. More

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Alignment Concern Got an appointment quickly after concern that a pothole affected the alignment. MINI service is always outstanding - had a loaner ready for my 7am pi Got an appointment quickly after concern that a pothole affected the alignment. MINI service is always outstanding - had a loaner ready for my 7am pickup and had my car done in one day. Preston is awesome, as is the whole Exton MINI service team. More

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Great job as always I always enjoy my time @ Otto's MINI, from catching up on the latest MINI news, to making use of the waiting area to keep up with work. Staff is alway I always enjoy my time @ Otto's MINI, from catching up on the latest MINI news, to making use of the waiting area to keep up with work. Staff is always great, and the work is always exemplary. We have had 7 MINIs from Otto's, and will keep coming back for more! More

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Impeccable Service Otto’s Mini provided the best car buying experience I’ve ever had. Chad Carey, Jeff Schmidt and Michael Dixon forever changed my outlook on car b Otto’s Mini provided the best car buying experience I’ve ever had. Chad Carey, Jeff Schmidt and Michael Dixon forever changed my outlook on car buying. On a friend’s recommendation, I contacted Chad and explained to him that weeks earlier I had the worst car buying experience in Northern VA, where I live. One that ended in a returned car, deposit refund drama and weeks of rental car merry-go-round. Needless to say, when I contacted Chad I had my doubts about car salesmen; however, Chad was a breath of fresh air. He was attentive; said I was welcome to Otto’s anytime; and he promised that my experience would be loads different than anything I’d ever experienced and it was. I felt at ease the minute I walked into Otto’s. There were no car salesmen hassling me or roaming around like hawks looking to pluck up prey. The interior looked very professional and inviting. The motoring advisors (sales personnel) were working with various customers or at their desks and they did not speed up to me - like I’m sure you’ve experienced when purchasing cars before. They left me alone to look at the cars in the showroom and approach the receptionist when I was ready. And when I did ask for Chad, he immediately greeted me and introduced me to Jeff. Chad relayed to Jeff nightmare experience and Jeff took it from there. Jeff was great. I explained to him what I was looking for and he showed me several options. He also explained to me why he liked where he worked, as well as how great the owners are not just to their customers but to their staff. When it came time to talk price there was not any back and forth and I received a deal better than I expected. Jeff did not pressure me to buy the car right then either and I didn’t. I went back home to think so as to make the best decision. During the week before my purchase, Jeff took ill so Michael completed the sale the following week. He was a class act. After I purchased Foxy, that’s my Mini’s name, he walked me back through all of the bells and whistles in the car. He was extremely patient with me while life happened and I had to take some calls. He also identified a few things I didn’t know about the car. Again, this was after purchase, so this is something he didn’t need to do, but he did and I’m very appreciative of his thoroughness and professionalism. I could say more about Otto’s; however, I think you just need to go down there yourself and see just how awesome Otto’s is for yourself. More

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Always the best! Otto’s Mini has been our dealership for many years. We have purchased 6 Mini Cooper from them since their first opening in West Chester. Their sales s Otto’s Mini has been our dealership for many years. We have purchased 6 Mini Cooper from them since their first opening in West Chester. Their sales staff with Chad’s leadership has always been excellent. The service department takes car of your investment and makes sure everything is in perfect order. A great place to shop for your Mini Coopers. Let’s Motor! More

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A+ Experience I felt that I as the customer was more important than just the sale. There was a effort to meet my specific needs with a sense of respect and efficent I felt that I as the customer was more important than just the sale. There was a effort to meet my specific needs with a sense of respect and efficentcy. Overall, this was a very positive experience. More

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