Chad Ritchinson | Page 3

Best experience buying a car! !! I would recommend to anybody who is looking for a purchase !! I would recommend to anybody who is looking for a purchase More

by M_JOLLY1 Verified Customer Verified Customer

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This is one of Florida best dealerships the service and personal go why above and beyond will always buy and trade my cars here I drive from Ocala to Deland personal go why above and beyond will always buy and trade my cars here I drive from Ocala to Deland More

by DMEDINA0112 Verified Customer Verified Customer

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Last week we purchased a new SX-X Line Telluride from DeLand Kia. The salesmen were great. Once we got home we noticed several issues and called it to their attention. The sales agents responded quickl DeLand Kia. The salesmen were great. Once we got home we noticed several issues and called it to their attention. The sales agents responded quickly and had their manager Chad contact me. My phone call with Chad was very disappointing. He was condescending and rude and not once did he even feign concern towards my issues. He did unapologetically say he would EAT the cost of the steering wheel repair and would let me know when the steering wheel was in. However, he acted like he was doing me a favor though I was the one who purchased a new vehicle with a damaged steering wheel. I guess he doesn't care that this is our third new vehicle we purchased from DeLand Kia nor that I have to drive 80 miles and take time out of our week to get this repair done. Our conversation didn't set well with me so I called him back to give him a chance to redeem himself and maybe apologize for his rude behavior, however, he only got worse. He matter- of -factly stated that he addressed my issues that he ordered a steering wheel and that is all that he could do. All though that was my expected outcome, his delivery was not acceptable .I think some public relations training should be in order for Chad. More

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I have used this dealership for my last two cars. This time I was in and out within 2 and a half hours with a new car. Sometimes while buying cars are painful this time Enzo and Chad got me to a pric This time I was in and out within 2 and a half hours with a new car. Sometimes while buying cars are painful this time Enzo and Chad got me to a price I was comfortable with. More

by ABMARANS Verified Customer Verified Customer

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Quick and easy process. Staff was very friendly and great customer service. This is our 4th time buying here and they never fail to impress our family. Staff was very friendly and great customer service. This is our 4th time buying here and they never fail to impress our family. More

by MBIRD1414 Verified Customer Verified Customer

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I made a appt to address a recall for a fuse. after arriving, i was told, that the fuse was not in stock and that i needed to come back next week. its a 55 mile round trip to come to your store. after arriving, i was told, that the fuse was not in stock and that i needed to come back next week. its a 55 mile round trip to come to your store. i'm amazed that you have to special order a SIMPLE little part for a recall item. i don't see the logic of wasting your time twice and my time twice. im betting when i return, there will be another excuse. NOT A HAPPY DELAND KIA customer. More

by kencoley Verified Customer Verified Customer

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Luis was great as well as the sales manager and Jorden the finance person I would recommend DeLand KIA. the finance person I would recommend DeLand KIA. More

by JOANCREGISTER Verified Customer Verified Customer

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I didn't use this dealership, but can't get them to stop emailing me. Please leave me alone. You have the wrong email address. emailing me. Please leave me alone. You have the wrong email address. More

by LYNNDAVID0 Verified Customer Verified Customer

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Service is excellent and very professional , on time , help us in a good manner with a lot of patience help us in a good manner with a lot of patience More

by ORTIZNANCY37 Verified Customer Verified Customer

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I was actually there to buy a car. I ended up getting a 2023 Niro EV that had just come in. Was good experience and decided to buy it. They got it ready for me the next day and I was a I ended up getting a 2023 Niro EV that had just come in. Was good experience and decided to buy it. They got it ready for me the next day and I was able to pick it up and head home. They answered all the questions and concerns I had. Would recommend dealer and especially Karen. More

by CHAOSAD Verified Customer Verified Customer

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