Chance Guild | Page 10

I never received an update or courtesy call. Dropped my car off on the 5th for a January 6th appointment initially for a suspension check but needed a serpentine belt and tensioner pully. Three Dropped my car off on the 5th for a January 6th appointment initially for a suspension check but needed a serpentine belt and tensioner pully. Three weeks two days. Not good business. More

by abfjr41 Verified Customer Verified Customer

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Great service sales Very knowledgeable and helpful from purchase and scheduled service. Happy I went to DePaula. purchase and scheduled service. Happy I went to DePaula. More

by etolcser Verified Customer Verified Customer

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I feel like family when I go to Depaula and not just another customer Always a great experience another customer Always a great experience More

by Susankindlon Verified Customer Verified Customer

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Bad job and poor knowledge about the problem Overcharged for simple visible diagnostic, give back vehicle with hanging under splash shield When i saw it put blame on me that it was down before I DONT THINK for simple visible diagnostic, give back vehicle with hanging under splash shield When i saw it put blame on me that it was down before I DONT THINK SO More

by yulunta Verified Customer Verified Customer

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I informed DePaula 5 weeks ago that my rear hub bolt was broken, the one under recall and they still haven't done anything, I've had it in for service many times over the past year and asked them to perform broken, the one under recall and they still haven't done anything, I've had it in for service many times over the past year and asked them to perform the recall but they tell me they do not have the parts. I dont know but a year seems like a long time to get parts for this. I now have a broken rear hub bolt that ford has recalled and I dont get any reply or help unless I call which I've done NUMEROUS times and I'm told I have to wait for the parts you come in This doesn't seem right. I'm disappointed with DePaula More

by PROFINCONS Verified Customer Verified Customer

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Had a smooth and easy experience for my service appointment. Chance was extremely helpful and professional! appointment. Chance was extremely helpful and professional! More

by ASHLEY34 Verified Customer Verified Customer

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As a new customer to DePaula Ford, I am amazed at how efficient the process is in the service department. From the convenience of the drive in service, to the prompt attention I received. Chance was gre efficient the process is in the service department. From the convenience of the drive in service, to the prompt attention I received. Chance was great at keeping me updated along the way. Although the waiting area was set up great, allowing me to work virtually, and was spread out making it open and comfortable. Great experience! More

by danclark5 Verified Customer Verified Customer

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I had a problem with my cruise control, Chase had a tech look at it and fix it quickly, the tech suggested it may be a low voltage issue, Chase gave me a quote, I agreed and the battery was changed promptly look at it and fix it quickly, the tech suggested it may be a low voltage issue, Chase gave me a quote, I agreed and the battery was changed promptly, hopefully solving any problems going forward, great service department More

by Bob Verified Customer Verified Customer

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Vehicle was in for 3 days for warranty work. No communication on status unless I called No communication on status unless I called More

by Dmcclaine Verified Customer Verified Customer

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My car was there for almost 3 weeks. The problem wasn't diagnosed for 2 weeks. My calls and emails were not returned, and no apologies were provided. The problem wasn't diagnosed for 2 weeks. My calls and emails were not returned, and no apologies were provided. More

by Robin.granger Verified Customer Verified Customer

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