Chance Guild | Page 9

Everyone was knowledgeable , courteous and the job was completed with in the estimated time. Took a while to get an appointment completed with in the estimated time. Took a while to get an appointment More

by JT2WALT Verified Customer Verified Customer

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I’ve been a Depaula (and previosly Orange Ford) customer for 25+ years, service is always excellent and I’ve never had a bad experience with the service department. They always explain the type of work to b for 25+ years, service is always excellent and I’ve never had a bad experience with the service department. They always explain the type of work to be performed but most importantly to me, they are easily accessible by phonecall or text to provide service status updates or answer any questions. Everyone in the service dept are true professionals! More

by wmfitzpatrick73 Verified Customer Verified Customer

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Glen was great, very quick and efficient in getting me to my goals in purchasing a vehicle. my goals in purchasing a vehicle. More

by fitnesscooper Verified Customer Verified Customer

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During a recent service on my 2003 excursion, technician identified bad play in the steering gear box. Chance and the crew got it in and work was done quickly and professionally identified bad play in the steering gear box. Chance and the crew got it in and work was done quickly and professionally More

by RREINERS Verified Customer Verified Customer

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Chance did an excellent job of helping me through the service issue that had been causing failed inspections and plaguing me for a month. The whole dealership, and particularly Chance, are excellent at w service issue that had been causing failed inspections and plaguing me for a month. The whole dealership, and particularly Chance, are excellent at what they do. More

by NOAHPOUST Verified Customer Verified Customer

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Everyone at Depaula are great they keep me updated through out the entire process thanks through out the entire process thanks More

by HOWARD14 Verified Customer Verified Customer

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Poor customer service, rude and aloof. Effective communication was lacking. What I was told was a 4-5 hour job turned into 5 days without any phone call asking whether that would be a prob Effective communication was lacking. What I was told was a 4-5 hour job turned into 5 days without any phone call asking whether that would be a problem. More

by JJANCHUCK Verified Customer Verified Customer

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They took care of my issue covered by warranty. Provided me with a loaner. I was satisfied with the outcome Provided me with a loaner. I was satisfied with the outcome More

by pstanton9603 Verified Customer Verified Customer

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I bought my car brand new in Feb 2025, and have had to take it in for service twice for the same problem, and now have to schedule a 3rd appointment for the same exact issue, despite them telling me it’s take it in for service twice for the same problem, and now have to schedule a 3rd appointment for the same exact issue, despite them telling me it’s been fixed. More

by crystalgraham Verified Customer Verified Customer

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Wanted ford dealership in Albany and glad I went to DePaula! Would recommend DePaula dealaship for service. DePaula! Would recommend DePaula dealaship for service. More

by John & MaryAnn M. Verified Customer Verified Customer

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