Chance Guild | Page 9

Chance did an excellent job of helping me through the service issue that had been causing failed inspections and plaguing me for a month. The whole dealership, and particularly Chance, are excellent at w service issue that had been causing failed inspections and plaguing me for a month. The whole dealership, and particularly Chance, are excellent at what they do. More

by NOAHPOUST Verified Customer Verified Customer

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Everyone at Depaula are great they keep me updated through out the entire process thanks through out the entire process thanks More

by HOWARD14 Verified Customer Verified Customer

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Poor customer service, rude and aloof. Effective communication was lacking. What I was told was a 4-5 hour job turned into 5 days without any phone call asking whether that would be a prob Effective communication was lacking. What I was told was a 4-5 hour job turned into 5 days without any phone call asking whether that would be a problem. More

by JJANCHUCK Verified Customer Verified Customer

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They took care of my issue covered by warranty. Provided me with a loaner. I was satisfied with the outcome Provided me with a loaner. I was satisfied with the outcome More

by pstanton9603 Verified Customer Verified Customer

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I bought my car brand new in Feb 2025, and have had to take it in for service twice for the same problem, and now have to schedule a 3rd appointment for the same exact issue, despite them telling me it’s take it in for service twice for the same problem, and now have to schedule a 3rd appointment for the same exact issue, despite them telling me it’s been fixed. More

by crystalgraham Verified Customer Verified Customer

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Wanted ford dealership in Albany and glad I went to DePaula! Would recommend DePaula dealaship for service. DePaula! Would recommend DePaula dealaship for service. More

by John & MaryAnn M. Verified Customer Verified Customer

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I never received an update or courtesy call. Dropped my car off on the 5th for a January 6th appointment initially for a suspension check but needed a serpentine belt and tensioner pully. Three Dropped my car off on the 5th for a January 6th appointment initially for a suspension check but needed a serpentine belt and tensioner pully. Three weeks two days. Not good business. More

by abfjr41 Verified Customer Verified Customer

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Great service sales Very knowledgeable and helpful from purchase and scheduled service. Happy I went to DePaula. purchase and scheduled service. Happy I went to DePaula. More

by etolcser Verified Customer Verified Customer

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I feel like family when I go to Depaula and not just another customer Always a great experience another customer Always a great experience More

by Susankindlon Verified Customer Verified Customer

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Bad job and poor knowledge about the problem Overcharged for simple visible diagnostic, give back vehicle with hanging under splash shield When i saw it put blame on me that it was down before I DONT THINK for simple visible diagnostic, give back vehicle with hanging under splash shield When i saw it put blame on me that it was down before I DONT THINK SO More

by yulunta Verified Customer Verified Customer

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