Chance Guild
Chance Guild at DePaula Ford

Chance Guild | Page 8

Service Selling Manager

DePaula Ford

799 Central Ave
Albany, NY 12206

Contact Me
4.6
107 Reviews

Languages Spoken

English English

4.6

107 Reviews

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107 Reviews of Chance Guild

March 02, 2026

Dealership Rating
Employee Rating

I am always made a priority when I come in for servicing. Chance gives excellent customer service and is always looking to serve my best entrance. More

by Jonesie
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild

Mar 03, 2026

Jonesie responded

Chance and the entire team are always a pleasure to interact with when I come in to get my car serviced! I appreciate them.

March 02, 2026

Dealership Rating
Employee Rating

I've been a customer for over 10 years, with a variety of buying experiences, from used to leasing new to buying new, and I feel like a valued customer. Each time I have brought my vehicle in for maintenance More

by jmatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam , Jason Keville

March 01, 2026

Dealership Rating
Employee Rating

Chance and Lenny always take care of me. Detailing issues, fixes, delays or expeditions. Thanks to them, a completely broken AC, heater, and grill cover malfunction was ordered and repaired More

by Brian Kennally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam , Howard Pettel

March 01, 2026

Dealership Rating
Employee Rating

The service department was exceptional! Friendly, efficient and work done in a timely manner. Chance was friendly and helpful checking my car in. Definitely will be back and recommend to o More

by JMCGIVERN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam , Jason Keville

March 01, 2026

Dealership Rating
Employee Rating

Quick response upon arrival. Check in was thorough and estimated wait time was accurate. Enjoyed fresh brewed coffee! More

by mcahill2736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam , Jason Keville

February 26, 2026

Dealership Rating
Employee Rating

Chance, Lenny, and Jason are always happy to help. They have good product knowledge and are good communicators, providing updates and explanations as needed. More

by Rhonda Bambrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam , Jason Keville

February 26, 2026

Dealership Rating
Employee Rating

Easy drop off. Welcoming greeter, car finished when promised. Overall, I love my Bronco Sport! More

by Marylou
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild

February 25, 2026

Dealership Rating
Employee Rating

Issue not solved. Polite service staff. Too many requests to fill out this survey almost every day More

by CGS111796
Recommend Dealer
No

Other Employees Tagged: Chance Guild

February 25, 2026

Dealership Rating
Employee Rating

NA Quick to get in for services, work friendly waiting area to stay productive, Friendly and personal service More

by Wheffjr
Recommend Dealer
Yes

Other Employees Tagged: Chance Guild

February 22, 2026

Dealership Rating
Employee Rating

Love new service center. Staff is friendly and helpful. Easy drop off and pick up. More

by Sanzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam , Jason Keville

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