Chandika De Silva

This was the worst car buying experience we have ever had. It took us 5 hours to finally get everything finalized. Chandika showed us cars and took us on a test drive. We left and specifically went ba had. It took us 5 hours to finally get everything finalized. Chandika showed us cars and took us on a test drive. We left and specifically went back to Norm Reeves the next week, because the service from him was so great. That was a mistake. He handed us off to another sales rep and it went downhill from there. They had us sit with AJ Jinadasa, a VIP Manager according to his card, and we negotiated a price for the car. There was a lot of going back and forth before we arrived at a price. He asked about a down payment and we stated that we had a possible trade in, depending on the price he could give us. They went and looked at the car and he came back and said he would give us $3500 for it, and wrote it down on a sheet of paper. We told him that was too low, that we had a car max quote for $4200. He then countered and said that he could go to $4000. We agreed. I made the mistake of not having him write it down. I pulled out a coupon from your website giving the user an extra $500 on top of the best negotiated price. AJ said ok, I'll give you $4000 then. I said that he needed to give us $4500 based on what we had originally agreed upon and what the coupon said. He was laughing at us and being very disrespectful and rude, while lying about not promising us the $4000. He said he didn't write down the number, so it didn't happen. We got up to walk out and then he stopped us and said that he would give us the $4500 if we made the deal. We had been there for three hours and didn't want to start all the way over somewhere else so we stayed, even though I did not want to give him our business. AJ was so rude and argumentative. Mocking and laughing at us over the price, saying it's only $500. That's a lot of money. I don't think I have ever been that disrespected in any type of purchase that I have done. I will never purchase a car through your dealer again, and I will absolutely never recommend it to anyone else. If I could rate it negative stars I would. More

by smiley1007 Verified Customer Verified Customer

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I had a great experience working with Chandika de Silva. They were knowledgeable, respectful, and never pushy. They took the time to understand what I was looking for and helped me find the right vehicle at They were knowledgeable, respectful, and never pushy. They took the time to understand what I was looking for and helped me find the right vehicle at a fair price. I truly appreciated their honesty and professionalism throughout the process. Highly recommend! More

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This is my second survey next time I get one again I will give a zero I already gave excellent feedback, don’t wish to get another survey about the same visit give a zero I already gave excellent feedback, don’t wish to get another survey about the same visit More

by pjq01 Verified Customer Verified Customer

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Chandika met all my expectations as a salesman. The dealership was very efficient in closing the deal and getting me the CRV Hybrid which I wanted at a good price The dealership was very efficient in closing the deal and getting me the CRV Hybrid which I wanted at a good price More

by mohankum Verified Customer Verified Customer

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It was pleasure working with Suranga. Great sales skills, friendly and attentive. Will be back again! Great sales skills, friendly and attentive. Will be back again! More

by mayte-tey Verified Customer Verified Customer

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We have bought 4 cars at Norm Reeves Honda and we come back because we appreciate the customer service from Chandika and his humble approachable personality. back because we appreciate the customer service from Chandika and his humble approachable personality. More

by marlineeb Verified Customer Verified Customer

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Brian was very kind and helpful and he made my first car buying experience great and easy! buying experience great and easy! More

by zavalanatalie04 Verified Customer Verified Customer

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Chandika did a great job in listening to us to determine what we were looking for, then making suggestions. The whole process, with his help, went very smoothly. I would highly recommend Chandika to anyone what we were looking for, then making suggestions. The whole process, with his help, went very smoothly. I would highly recommend Chandika to anyone interested in buying a car. More

by boneal10 Verified Customer Verified Customer

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This is a our family deelar. my family mambers have all Honda. We all by noma Honda. my family mambers have all Honda. We all by noma Honda. More

by Sunil Dissanayake Verified Customer Verified Customer

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Always the best customer service at Norm Reeves Honda Cerritos. Chandika De Silva is the best! Cerritos. Chandika De Silva is the best! More

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