Charity Graff | Page 11

I was purchasing a Toyota Tundra to replace my 2008 Tundra I totaled the day before Thanksgiving. Since I was from out of the area, I contacted your dealership after seeing a listing online. Roni messa Tundra I totaled the day before Thanksgiving. Since I was from out of the area, I contacted your dealership after seeing a listing online. Roni messaged and called me and asked all the right questions to know what I was looking for. I also contacted dealerships up and down the I-5 corridor, some almost laughed at me. Trucks are difficult to find right now! But Roni texted me the next day and said "I think I have your truck." And she did! From there, I was able to do most of the paperwork over email/website, and when I drove the 3.5 hours to pick it up, the rest of the process was fairly painless. Mo was also great to work with. I was especially impressed when staff returned my Enterprise rental for me. This process has been painful in some ways because the truck I totaled was a vehicle bought with my husband, who died five years ago. To lose something that represented our life and times together has been difficult. So the fact that Roni, Mo, and staff at Gladstone Toyota helped make this process a smooth one really touches me to my soul. Thank you! Carrie Fields More

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Eric, Charity and Rudy were very helpful every step of the way. They made my Venza purchase easy. Can't thank Eric Kalik enough for his efficiency & promptness. He surpassed my expectations. the way. They made my Venza purchase easy. Can't thank Eric Kalik enough for his efficiency & promptness. He surpassed my expectations. More

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Overall a good experience. Lina from sales was a superstar, she helped me find exactly the right car I was looking for at a great price. Rudy from finance was extremely helpful and helped me make th superstar, she helped me find exactly the right car I was looking for at a great price. Rudy from finance was extremely helpful and helped me make the price work for my budget. Charity helped with a few technical questions. Best dealer experience I have had yet, I will definitely come back. More

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Levi was awesome! He was honest, polite and made sure we were well taken care of. I would be 100% confident in finding another vehicle and getting all my questions answered through him. were well taken care of. I would be 100% confident in finding another vehicle and getting all my questions answered through him. More

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Jose was great to work with. He kept me updated as to the status of my truck. He also was able to ensure the vehicle was ready to go when I came in to pick it up. He took the time to explain to me all the fe status of my truck. He also was able to ensure the vehicle was ready to go when I came in to pick it up. He took the time to explain to me all the features of the truck before I left the dealership and helped me setup my phone and connect the truck to the Toyota app. More

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Overall a positive experience. Car arrived when promised. All staff pleasant to work with. Only suggestion would be to communicate clearly all dealer add-on costs at the beginning of the process. Would buy a All staff pleasant to work with. Only suggestion would be to communicate clearly all dealer add-on costs at the beginning of the process. Would buy again from this dealer More

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Great sales person the process was nice and easy and a joy to work with. I enjoyed the purchase process from beginning to end. I was surprised they had the car in stock that I was looking for and it’s imp joy to work with. I enjoyed the purchase process from beginning to end. I was surprised they had the car in stock that I was looking for and it’s impressive to drive More

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Carl gets five stars for doing a great job. And Is very dependable. And a very honest person. Gladstone gets 4 stars. They said I would have a loner car when they were putting a chip guard on my new High dependable. And a very honest person. Gladstone gets 4 stars. They said I would have a loner car when they were putting a chip guard on my new Highlander. When the day came to bring it in, they had no car. But after a few calls and a couple hours later they came up with a car. Gladstone needs get this issue taken care of. I do like Gladstone. So let’s hope they get back to a 5 stars. More

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Toyota of Gladstone is amazing, easy, fast car buying process. The service department is awesome as well.I will be back soon for another vehicle. Thank you. process. The service department is awesome as well.I will be back soon for another vehicle. Thank you. More

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Dave is by far the most laid back sales person I’ve ever had the pleasure of working with. No stress, no pressure, no drama. He was very friendly, answered all our questions quickly and confidently. If y had the pleasure of working with. No stress, no pressure, no drama. He was very friendly, answered all our questions quickly and confidently. If you’re looking for a sales person that will consistently go above and beyond for you Dave is your guy. Thanks Dave! We wouldn’t have bought this car from anybody else! (Quality of work option does not seem to appear but I give Dave 5 stars for everything!) More

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