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Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 14

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
406 Reviews
4.4

406 Reviews

Write a Review

406 Reviews of Charlene Kratzer

April 01, 2023

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Employee Rating

Great job. Staff very pleasant! Service was on time and clean waiting area . Highly recommend!! More

by DJ03FORRH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta

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Apr 03, 2023

Nucar Nissan of Allentown responded

Thank you for the five-star review! We're so glad that you enjoyed your time with us at Rothrock Motor Sales, and we look forward to serving you again in the future!

March 26, 2023

Dealership Rating
Employee Rating

Great polite Great communication an easy to understand clean waiting area speedy service coffee free More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta

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Mar 27, 2023

Nucar Nissan of Allentown responded

That's what we strive for! We're glad to hear we provided such an all-around positive experience. Feel free to give us a call or stop by if there's anything else we can do for you!

March 25, 2023

Dealership Rating
Employee Rating

Very friendly good service first visit set up return visit for defective seat set up for loaner vehicle More

by loisheimann1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 27, 2023

Nucar Nissan of Allentown responded

That's what we strive for! We're glad we could provide a positive experience. Thank you for your feedback, take care!

March 24, 2023

Dealership Rating
Employee Rating

Service was great. Charlene was awesome. Very helpful. I appreciated your efforts to make my experience positive. Thank you! More

by quigruf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 27, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time to let us know how we're doing! We're glad to hear Charlene and the service team were able to exceed your expectations and really help you out. We hope to see you again soon!

March 19, 2023

Dealership Rating
Employee Rating

Helpful and knowledgeable always takea care of my service needs for all of my cars. Thank you More

by Huenhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta

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Mar 20, 2023

Nucar Nissan of Allentown responded

This is what we strive for! We're glad you found our staff so knowledgeable and helpful. Feel free to give us a call or stop by if there is anything else we can do for you!

March 19, 2023

Dealership Rating
Employee Rating

Professional/ timely/ excellent results. Will recommend and return Front staff as well as estimator. Sramless More

by Docvost50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donna Oswald

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Mar 20, 2023

Nucar Nissan of Allentown responded

Thank you for your feedback! We're glad to hear everything was completed quickly and to your satisfaction. We hope to see you for any future car needs!

March 16, 2023

Dealership Rating
Employee Rating

The service people are generally very professional and curtious and help me any way they can More

by Bigjackgrizzly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Mario Sessanta

Print
Mar 17, 2023

Nucar Nissan of Allentown responded

Everyone here at Rothrock Motors appreciates your positive review about your recent experience with us! We can't wait to see you again. Have a great day.

Mar 17, 2023

Bigjackgrizzly responded

I should be in soon to my overhead lighting panel replaced the part is already there i hoping to get a trans service at the same time if i dont make this sat or monday then it will next sat for sure.. I enjoy the sat morning visits😁

March 15, 2023

Dealership Rating
Employee Rating

Service went really good. . since I been using Scott since 2001 for a pt cruiser More

by Colnorth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 16, 2023

Nucar Nissan of Allentown responded

Thank you for the five-star rating and shout-out! Please let us know if we can help you with anything else. Thank you for choosing us at Rothrock Motors!

March 15, 2023

Dealership Rating
Employee Rating

Simone and Patrick were great, they got me in and out in no time at all. I highly recommend having your car serviced at Roth Rock More

by Jordan L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean , Patrick Sellers

Print
Mar 16, 2023

Nucar Nissan of Allentown responded

Thanks for the shout-outs, Jordan! We're glad to hear our team could take care of you and look forward to your visit again. - Your Rothrock Motors team.

March 09, 2023

Dealership Rating
Employee Rating

Excellent service no complaints. .reps are awesome and very nice.very supportive.love working with them More

by makowka510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

Print
Mar 10, 2023

Nucar Nissan of Allentown responded

Thank you for your wonderful review! We're glad we could provide such a positive experience. Please let us know if there is anything else we can do for you, take care!

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