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Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 13

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
406 Reviews
4.4

406 Reviews

Write a Review

406 Reviews of Charlene Kratzer

May 20, 2023

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Employee Rating

The service department was very nice and helpful. The service department was clean and had coffee and beverages. More

by PISTONS
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Service Time
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Recommend Dealer
Yes
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May 22, 2023

Nucar Nissan of Allentown responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Rothrock Motors are thankful for customers like you! Come again soon!

May 17, 2023

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Great place to get your car served. will go there again in the future dependable More

by Bbchock
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Sessanta

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May 18, 2023

Nucar Nissan of Allentown responded

Thank you for the five-star review! We're so glad that you enjoyed your time with us at Rothrock Motors, and we look forward to serving you again in the future!

May 15, 2023

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I want to thank you for having the special battery for my 2020 rogue sport in stock and was done it the fastest time ever now I'm ready for our family adventure for this summer thank you to the whole nissan More

by krissykris28
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Nate Marinelli, Steve Bennett, Anthony Karb, Greg David, Monte Loch, Patrick Jeffers, Chelsea Norton, Mario Sessanta

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May 15, 2023

Nucar Nissan of Allentown responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great experience with us here at Rothrock Motors! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

May 09, 2023

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Excellent job, including giving me a estimate for some paint repair. One comment: they forgot to reset my oil and filter reminders in my RAM 2500, but I was able to do that myself. More

by GREGORYMARSTON
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Recommend Dealer
Yes
Print
May 16, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time out of your day to leave us such a kind review! We at Rothrock Motors are truly thankful for every piece of feedback we receive from our customers, and your review is no different. We've loved working with you, and we look forward to serving you again in the future. Hope you have a great day!

May 05, 2023

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Employee Rating

Everything was great and even the service done on my car was great they let know step by step process on what’s being done to the car More

by Valeriemoreno24
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Recommend Dealer
Yes
Print
May 17, 2023

Nucar Nissan of Allentown responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you with great service when you bring your vehicle in. We appreciate you choosing Rothrock Motors and we hope to see you again soon.

April 28, 2023

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Good afternoon. Your people at RothRock are excellent. It was late when I arrived and no one showed any agitation. Toward the end of the day everyone wants to go hom More

by tyrex.fogle
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton

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May 18, 2023

Nucar Nissan of Allentown responded

Hello! We really appreciate your kind words! This is what we strive for here at Rothrock Motors. We endeavor to provide 100% satisfaction to our customers, and we're glad we met your expectations. Thank you for choosing us and we look forward to your return!

April 25, 2023

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Employee Rating

Impressive facility, clean. Service team is very professional This survey is a little bit much at this point. You shouldn't be dictating how much I say. More

by DOMENICKMILANO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

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May 18, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time to let us know how we did! We sincerely value your business and look forward to working with you again in the future!

April 18, 2023

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Employee Rating

Helpful receptionist. Great service. Will recommend u and will return if I need anything. Thank you for ur help. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta

Print
May 12, 2023

Nucar Nissan of Allentown responded

Thank you for your recommendation and positive feedback about your recent experience with the team here at Rothrock Motors! It's great to hear you had a great experience with us. Thanks for stopping in, and we look forward to seeing you again next time!

April 14, 2023

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Employee Rating

Initial issues with appointment however 3 rd time was a charm. Issue was fixed. The service manager I believe, went out of his way and helped me understand another issue I was having with my sonar on car More

by Mgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

Print
May 06, 2023

Nucar Nissan of Allentown responded

Thank you for your positive review! It's great to hear we were able to help you out. Please feel free to reach out to us if there is anything else we can do for you in the future!

April 02, 2023

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Employee Rating

Great staff in the service center the guys in the shop very professional ok ok More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

Print
Apr 03, 2023

Nucar Nissan of Allentown responded

Thank you for the great review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! We look forward to seeing you again at Rothrock Motor Sales!

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