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Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 18

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
406 Reviews
4.4

406 Reviews

Write a Review

406 Reviews of Charlene Kratzer

December 11, 2022

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Employee Rating

Recieved great service! Rothrock has a great team! Special thanks to Mahmoud he made everything easier! More

by Saskiris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Doug Weil , Mo Ablan

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Dec 16, 2022

Nucar Nissan of Allentown responded

Thank you for telling us how we are doing! We appreciate the kind words!

December 11, 2022

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Employee Rating

They are very honest and affectionate! We like their service and we will keep going only there from now on More

by Queenverma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 16, 2022

Nucar Nissan of Allentown responded

We strive to achieve that. Thanks for letting us know! And thanks for servicing your vehicle here!

December 09, 2022

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Employee Rating

Rothrock took the time to complete the work so I didn’t have to come back several times More

by Christyhume6
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Print
Dec 22, 2022

Nucar Nissan of Allentown responded

We strive to provide efficient and thorough service and we're happy to know you had a positive experience with our service team! Let us know if there is anything else we can do help in the future!

December 07, 2022

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Employee Rating

They privided Prompt service. Every one was courteous and friendly. I would recommend you company. More

by CBENNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Anthony Karb, Patrick Jeffers, Chelsea Norton, Mario Sessanta

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Dec 22, 2022

Nucar Nissan of Allentown responded

We love working with customers like you! Thank you for visiting us and for taking the time to share your thoughts. We look forward to your next visit!

December 06, 2022

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Employee Rating

I always have a positive experience when having my truck serviced at Rothrock. Would recommend to anyone. More

by EDDIELEEMERRILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta

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Dec 22, 2022

Nucar Nissan of Allentown responded

We appreciate this rating and your recommendation! Customer satisfaction is our top priority and we're thrilled to know you had a positive experience. See you next time!

December 02, 2022

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Employee Rating

Very helpful got Me in out of there as fast as possible. Was able to answer all of my questions. More

by Joelabelle4
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Dec 02, 2022

Nucar Nissan of Allentown responded

We are thrilled to hear that your vehicle was able to be serviced in a timely manner! We hope you come visit us again!

December 01, 2022

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Employee Rating

Like most dealers, it’s expensive. Had car for 5 days, including weekend, to complete 2.5 hours of work. More

by cmbeachluvr
Service Time
Service Communication
Recommend Dealer
No
Print
Dec 06, 2022

Nucar Nissan of Allentown responded

Hello, we appreciate you taking the time to leave us your feedback, and regret to hear that you were disappointed in your experience, as excellent, timely customer service is what we aim to achieve. If you are willing, please call our General Manager, Ron Carl, at 484-223-0554, so we may personally address your visit. Thank you.

November 29, 2022

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Employee Rating

My daughter had problems that required us to drop off car on a Sunday without appt. Charlene handled promptly on Monday morning very satisfied with customer service More

by Durako33
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Nov 30, 2022

Nucar Nissan of Allentown responded

We're glad our staff could provide such a positive experience! Thank you for taking the time to leave us a review, and we look forward to seeing you on your next visit!

November 28, 2022

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Employee Rating

They are fast and get the job done very quickly and they prices are Decent More

by Tah469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Bennett

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Nov 30, 2022

Nucar Nissan of Allentown responded

We're glad everything was completed quickly and to your satisfaction. Thank you for choosing Rothrock Motors and we hope to see you again soon.

November 25, 2022

Dealership Rating
Employee Rating

job well done. Always quick to service our vehicles. We take all of our cars to rothrock More

by llydiamusic92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta

Print
Nov 30, 2022

Nucar Nissan of Allentown responded

Thank you for your kind words! We sincerely value your business, and look forward to seeing you on your next visit!

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