Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 22

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
406 Reviews
4.4

406 Reviews

Write a Review

406 Reviews of Charlene Kratzer

August 08, 2022

Dealership Rating
Employee Rating

This place they just don’t care about you I have called the office to make appointment and left voicemail on the manager line and no response it’s sad they want your money and also stop wasting water on my More

by Aliban2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 09, 2022

Nucar Nissan of Allentown responded

Thank you for taking the time to leave your feedback. We care about our customers, and are disheartened to hear your experience led you to believe the opposite. We would love to speak with you regarding your recent experience. Please reach out to our General Manager, Ron Carl, at (484) 223-0554.

August 03, 2022

Dealership Rating
Employee Rating

Nice people, clean break area, fairly quick service. .An over all great experience. Thank you very much !! More

by grrsolt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2022

Nucar Nissan of Allentown responded

Thank you for your positive comments! We appreciate your business. Please let us know how we can continue to help with your car and service needs!

July 24, 2022

Dealership Rating
Employee Rating

Great experience from start to finish. This Dealership knows how to make customers feel with prompt, courteous service More

by ntscdilauro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2022

Nucar Nissan of Allentown responded

Thank you for such a positive review. We hope to see you again for future visits!

July 24, 2022

Dealership Rating
Employee Rating

Very friendly, treated like a member of Nissan family and professional customer service. I definitely recommend them to all. More

by gonzar63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2022

Nucar Nissan of Allentown responded

Thank you for the 5 star review! It was our pleasure working with you and we hope to see you again the future.

July 20, 2022

Dealership Rating
Employee Rating

Charlene Kratzer is my go to person. Answers questions fast email returns same day any question answered! Everyone was pleasant this time and was called when car was finished More

by Katt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2022

Nucar Nissan of Allentown responded

Thank you for letting us know what a great experience you had with us!

July 20, 2022

Dealership Rating
Employee Rating

Communication can be improved. Otherwise, everyone is friendly and nice which seems hard to find these days in the service field. More

by jeal2417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

Jul 21, 2022

Nucar Nissan of Allentown responded

We appreciate your honest feedback!

July 17, 2022

Dealership Rating
Employee Rating

They were all very pleasant and easy to work with. They made the experience easy and painless. More

by wat383
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Garrett Gouger

Jul 18, 2022

Nucar Nissan of Allentown responded

This is what we like to hear! Thank you!

July 14, 2022

Dealership Rating
Employee Rating

Great service very friendly staff like doing business there thank you see you next appointment More

by NINERS_16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2022

Nucar Nissan of Allentown responded

Thank you for the wonderful feedback, and we look forward to seeing you again!

Jul 15, 2022

NINERS_16 responded

It feels good to know that they will do anything to acomódate you and resolve any issues that you might have I like talking my Jeep there

July 09, 2022

Dealership Rating
Employee Rating

Didn't put my daughters cars seat back in after u guys took it out to put my speaker in I had to do it myself while my daughter had to stand outside my car smh Didn't clean the back seat not my daughters More

by Delmarwilliams90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 11, 2022

Nucar Nissan of Allentown responded

Delmar, Thank you for sharing your feedback with us. We strive to provide clean, top tier customer service, and are sorry you felt you didn’t receive this. We hope that you visit us again, and let us earn your business back. If you have any additional feedback, please reach out to our General Manager, Ron Carl, at (484) 223-0554. Thank you.

July 08, 2022

Dealership Rating
Employee Rating

Friendly and helpful personnel who go out of their way to help. Reasonable prices and good fast service! More

by GLORIA.BOBH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 11, 2022

Nucar Nissan of Allentown responded

Thank you for sharing such kind feedback!

...
22
...

Dealership Inventory (287 Vehicles)

used 2022 Ford Escape car, priced at $18,286
2022 Ford Escape
used
Gray exterior
CVT
All-wheel Drive
used 2026 INFINITI QX60 car, priced at $59,083
2026 INFINITI QX60
used
Gray exterior
Automatic
All-wheel Drive
new 2026 Nissan Rogue car, priced at $38,376
2026 Nissan Rogue
new
Everest White Pearl TriCoat / Super Black Two-tone exterior
Unknown
All-wheel Drive
used 2023 Toyota Corolla car, priced at $19,550
2023 Toyota Corolla
used
Black exterior
CVT
Front-wheel Drive
new 2026 Nissan Altima car, priced at $28,917
2026 Nissan Altima
new
Pearl White TriCoat exterior
Unknown
Front-wheel Drive
used 2023 Ram 1500 car, priced at $30,181
2023 Ram 1500
used
White exterior
Automatic
Four-wheel Drive