Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 36

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
413 Reviews
4.4

413 Reviews

Write a Review

413 Reviews of Charlene Kratzer

February 24, 2021

Dealership Rating
Employee Rating

lack of communication,no follow up from the service provider the client needs to follow up ,it was not professional at all.good job thks More

by marylynnwambui23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Mar 24, 2021

Nucar Nissan of Allentown responded

Thank you for taking the time to share your feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please contact our General Manager Ron Carl at 484-223-0554.

February 18, 2021

Dealership Rating
Employee Rating

I have had another positive experience at Rothrock Service Center. Done in a timely fashion and Patrick was on top of it from start to finish. Waited 15 min to get in the door for a 7:30 appt. came 1 More

by mlehr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers

Feb 22, 2021

Nucar Nissan of Allentown responded

This is great to hear! Thank you so much for taking the time to share your experience at our Service Center. We appreciate your continued bsuiness and kind words about Patrick!

February 13, 2021

Dealership Rating
Employee Rating

Rothrock service department provided us with a very thorough estimate for my Nissan. Patrick & Charlene were extremely helpful with explaining and setting up my repairs. More

by MURPHP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers

Feb 15, 2021

Nucar Nissan of Allentown responded

Thank you for leaving us this great review! Patrick and Charlene will appreciate the shout out. Please let us know if there is anything else we can do for you!

February 11, 2021

Dealership Rating
Employee Rating

Everything is always done well when i take my car to this dealer for work to be done. Good job! Now let me get back to work. More

by BRITTANYPERICH91110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Feb 15, 2021

Nucar Nissan of Allentown responded

Brittany, thank you for leaving a review for our business. We're glad to hear enverything is always done well when you're working with our team. If there's anything else we can help with, please let us know!

February 11, 2021

Dealership Rating
Employee Rating

Great to deal with. Contact Ed me to let me know what needed to be done and the costs associated with the needed repairs. Car was ready when promised. More

by alauden
Recommend Dealer
Yes
Feb 15, 2021

Nucar Nissan of Allentown responded

Thank you for the taking time to leave us feedback! We're glad to hear everything was communicated well and completed quickly during your visit. If there's anything else we can help with, please let us know!

January 27, 2021

Dealership Rating
Employee Rating

As always you service is amazing and the best of all very honest. Unlike other dealership they will create a lot of problem ( not even related ) that you need to spend thousand of dollars. You guys are diff More

by Dominick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Jan 28, 2021

Nucar Nissan of Allentown responded

Thank you for your recommendation and positive feedback about your recent experience. Thank you for your kind words about our staff. We’re glad they could help provide an enjoyable experience for you. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

January 26, 2021

Dealership Rating
Employee Rating

Very pleased with how my cars repairs were handled in a timely fashion. They even got a little ding out of my door that I was prepared to live with because it was so small. Exceptional place to have body w More

by Deadpool13.cl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Feb 04, 2021

Nucar Nissan of Allentown responded

That's great to hear! Thank you so much for your feedback! We are very excited to hear that you had such a great visit with us and we appreciate your recommendation!

January 24, 2021

Dealership Rating
Employee Rating

Great service with professional employees. Extremely clean facility and a fast turn around time on service. The location was easily accessible off Route 22. There was no wait! More

by S4stoner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

Jan 26, 2021

Nucar Nissan of Allentown responded

Thank you so much for your feedback! We are very excited to hear that you had a great visit with our service team! We appreciate your business and look forward to seeing you again soon!

January 23, 2021

Dealership Rating
Employee Rating

I enjoyed my visit at Rothrock.Everyone was extremely friendly and very helpful.It was very clean coffee,tv.charging station,Felt like I was at home.And they cleaned my car can’t ask for much more. More

by RAYNEERAVESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Norton , Alex Hieter

Jan 26, 2021

Nucar Nissan of Allentown responded

That's great to hear! Thank you so much for your visit and feedback! We appreciate your business and look forward to seeing you again soon!

January 21, 2021

Dealership Rating
Employee Rating

Prompt, clean, pleasant and safe and courteous. Thank you, Roth Rock! No difficulty with scheduling. I received both texts and email when work was completed. More

by DDKINPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 22, 2021

Nucar Nissan of Allentown responded

Thank you so much as well for your positive review! We're happy to hear that you were able to schedule and get your vehicle maintenance with us without any difficulty. We look forward to working with you again.

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