Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 37

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
413 Reviews
4.4

413 Reviews

Write a Review

413 Reviews of Charlene Kratzer

January 17, 2021

Dealership Rating
Employee Rating

Very efficient check in and check out. They did a Very efficient check in and check out. They did a thorough check and found a hub that needed replacing so saved me grief later. Overall a good fair s More

by Don Wood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick

Jan 19, 2021

Nucar Nissan of Allentown responded

Thank you, Don, for this amazing feedback and rating. We are so glad to help, and we hope to be able to work with you and your vehicle again in the future.

January 09, 2021

Dealership Rating
Employee Rating

Had a great appointment. Made an appointment for a oil change and inspection. Was in and out in a little under 2 hours. Which was great because I had my newborn with me. More

by MISTYHAAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 12, 2021

Nucar Nissan of Allentown responded

Thank you for taking the same to share your experience with our team! We are happy to hear your service appointment was quick and easy. We hope to work with you again soon!

January 03, 2021

Dealership Rating
Employee Rating

Your service is always a good experience - prompt, reliable, thorough and courteous. There’s never any pushing of unnecessary stuff. I love getting a freshly washed car back. More

by caeldridge123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers , Gary Christman

Jan 05, 2021

Nucar Nissan of Allentown responded

Thank you for being a customer of Rothrock Motors, and thank you for this excellent feedback and rating of Gary, Patrick, Charlene, and Simone. It's always a pleasure working with you, and we'll continue to strive to provide prompt, reliable, thorough, and courteous future experiences.

December 23, 2020

Dealership Rating
Employee Rating

Everyone was very friendly and professional. Did the work in a manner they told me it would be done. Colleen was very nice my service representative very happy with the service. Druckenmiller everyone was v More

by FLAMINGO22156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton , Alex Hieter

Dec 29, 2020

Nucar Nissan of Allentown responded

That's awesome! Thank you for this amazing rating of Alex, Patrick, Charlene, Simone, and Chelsea. Also, thank you for this amazing feedback on Colleen. We'll be sure to share this review with all of them. Lastly, thank you for choosing Rothrock Motors, and we are glad we were able to assist you and provide a friendly and professional visit.

December 20, 2020

Dealership Rating
Employee Rating

Fast and easy. A a a a a a a a a a a a a a a a a a a a a a More

by RTOLS34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Gary Christman, Eric Gubish, Alex Hieter, Dante Mancini, Wayne Roatche

Dec 22, 2020

Nucar Nissan of Allentown responded

That's what we like to hear! Thank you for your business and come again soon!

December 18, 2020

Dealership Rating
Employee Rating

I always get great customer service when I take my vehicle in for maintenance. The staff there are go pleasant and knowledgeable. I won’t take my car anywhere else! More

by jmitch0630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Nucar Nissan of Allentown responded

Thank you so much for this valued feedback and for choosing and continuing to choose Rothrock CDJR. We truly appreciate your feedback and support of our staff.

December 10, 2020

Dealership Rating
Employee Rating

Bought my Nissan Titan XD SV with a cummings diesel at Rothrock because it was an exceptional deal . I have not been disappointed since . Service , price and the people are all fantastic . Would recommend More

by Gbogdon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers, Chelsea Norton , Alex Hieter

Dec 14, 2020

Nucar Nissan of Allentown responded

Congratulations on your Nissan Titan, and we are so glad you were able to get an exceptional deal on your purchase. Thank you for allowing us to provide all these services for you. Also, thank you for this amazing feedback and exceptional recommendation. We will continue to strive to make sure we continue to not disappoint.

December 09, 2020

Dealership Rating
Employee Rating

First time there and was very happy with service department , truck was done in a timely fashion and surprised when I picked it up it was washed . Will be coming back again More

by dtboyer98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 11, 2020

Nucar Nissan of Allentown responded

This is great to hear! Thank you for taking the time to write this review and share your experience. Feel free to reach out if there is anything else we can do for you, we're happy to help!

December 05, 2020

Dealership Rating
Employee Rating

My experience was definitely exceptional...everything was completed on time and the car was returned to me in better condition than it was given to the service team. More

by limberlostgirl0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers

Dec 07, 2020

Nucar Nissan of Allentown responded

We always do our best to exceed expectations, and we're glad to hear we were successful for your recent visit! We hope you'll come see us again for another five-star experience.

December 04, 2020

Dealership Rating
Employee Rating

Left for work in the morning and before I was down the street the dash board on our Murano was lit up like a Christmas tree. Call Rothrock Service Department and had a scheduled appointment for the next m More

by sdharry21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2020

Nucar Nissan of Allentown responded

Thanks for taking the time to review us! A dash board lighting up light that can be alarming, and we're glad we were able to set things right for you again. Thanks for choosing us!

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