Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 39

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
413 Reviews
4.4

413 Reviews

Write a Review

413 Reviews of Charlene Kratzer

October 12, 2020

Dealership Rating
Employee Rating

The dealership was clean everyone was friendly and the service was great and I would recommend others to have the service done at Rothrock motor sales More

by ROTHROCKRUSS@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2020

Nucar Nissan of Allentown responded

Thank you for your positive comments and 5-star review! At Rothrock Motor Sales, we strive to provide an outstanding customer experience and the best possible pricing. We appreciate your business and look forward to working with you again.

October 08, 2020

Dealership Rating
Employee Rating

Everyone listed was professional, pleasant, knowledgeable & performed in a timely manner. Service is ultimately the reason why I would return again OR purchase another vehicle from this dealership. Special t More

by mpagel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers , Gary Christman

Oct 09, 2020

Nucar Nissan of Allentown responded

Thank you for this amazing feedback and rating of your visit with Rothrock Motors. We are so glad to hear that Gary, Charlene, Simone, and especially Patrick were professionally accommodating for you and provide reasons for you to work with us again. We'll be sure to share this valued acknowledgements with them and management. Thank you for choosing Rothrock Motors, and we hope to see you again.

September 20, 2020

Dealership Rating
Employee Rating

Great.Very satisfied.They did an excellent job.Very Professional And fast. The work area is very clean Ms Colleen Dukee Technical support is great. Thank You very much. More

by LTOTHMT41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers , Colleen Durkee 5 Star

Sep 22, 2020

Nucar Nissan of Allentown responded

Thank you for the great review. We are glad you had a great experience and we hope to see you again soon!

September 11, 2020

Dealership Rating
Employee Rating

Service department always gets my car serviced in a timely manner. Everyone is friendly and goes out of their way to accommodate the customer. I’d recommend them. More

by r8rfanbillj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers

Sep 15, 2020

Nucar Nissan of Allentown responded

Thank you for the 5-star review! We are happy to hear that your service at Rothrock Motors was performed efficiently and with care. If you need anything else, please don't hesitate to give us a call!

September 07, 2020

Dealership Rating
Employee Rating

SThe staff I came I. ervice was efficient and understandable.. The staff I came in contact with where professional and friendly. I should recommend your services. More

by CRUMSNATCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2020

Nucar Nissan of Allentown responded

Thank you for letting us know how we are doing! We always strive to be as polite as possible, and to provide an efficient service for our customers. Let us know if there is anything else you need!

September 05, 2020

Dealership Rating
Employee Rating

Horrible place rude, dishonest , and unfair ! I will not go back to this place ever . What I was told over the phone is not what actually took place . More

by Jcrx01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chelsea Norton , The service manager

Sep 08, 2020

Nucar Nissan of Allentown responded

We are disappointed to hear that you feel this way about our dealership. We always try to offer our customers the most upfront and honest information over the phone. We would like to hear more about your experience so we can work to improve in the future. Please reach out to our Director of Operations, Ron Carl, at 484-223-0554 at your earliest convenience.

September 03, 2020

Dealership Rating
Employee Rating

While I prefer to have an appointment, showing up first thing worked out fine. I was put on notice about needing rear brakes this year, so that was expected. Nothing was made up to charge extra. Everyon More

by Ben.N.Loomis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2020

Nucar Nissan of Allentown responded

Thank you for telling us how we are doing! We strive to gain your loyalty by exceeding your expectations and providing complete customer satisfaction. We appreciate you taking the time to share your feedback. Don’t hesitate to give us a call if we can be of assistance in the future!

August 30, 2020

Dealership Rating
Employee Rating

Very good service happy with the results. I don't hear the noise anymore and I feel safer now. thank you all.... Stay safe and that you again More

by virginmaira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Andrews , Alex Hieter, Doc Hoffer

Sep 01, 2020

Nucar Nissan of Allentown responded

Thank you for the 4+ star rating! We're glad to hear you feel safer driving and look forward to working with you again.

August 28, 2020

Dealership Rating
Employee Rating

Service hours were convenient. I did not wait long to have my car serviced. They also observed social distancing and had an inside and an outside waiting area. More

by MDB1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers , Colleen Durkee

Sep 01, 2020

Nucar Nissan of Allentown responded

Thank you for your 5-star rating! We're glad to hear that you didn't have to wait long and look forward to working with you again.

August 19, 2020

Dealership Rating
Employee Rating

Very professional, quick, quality service at a fair price. They did a great job and washed my car afterwards - what more could you ask for? More

by Wadereinhard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers

Aug 21, 2020

Nucar Nissan of Allentown responded

Thanks for reviewing us and rating us 5 stars! We’re happy to hear that our service team took great care of you. Let us know when you’re ready for your next service!

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