Charlene Kratzer | Page 38

Professional and courteous people working. Fast and accurate job. Would use these services anytime. Would recommend services to friends and family always. Congratulations on great service accurate job. Would use these services anytime. Would recommend services to friends and family always. Congratulations on great service More

by Rosa Verified Customer Verified Customer

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The only reason this isn’t 5 stars is because you have no shuttle or loaner car. I had to drop off on Thursday and pick up on Saturday since I wasn’t permitted to wait. Also, the email on my receipt and on shuttle or loaner car. I had to drop off on Thursday and pick up on Saturday since I wasn’t permitted to wait. Also, the email on my receipt and on this survey is not mine. More

by Brenda Verified Customer Verified Customer

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Recently performed all maintenance services for my rouge. All processes was smooth . All requirements was done with high quality even change part which was covered by warranty. I would highly recommend thi All processes was smooth . All requirements was done with high quality even change part which was covered by warranty. I would highly recommend this dealership for all purposes. More

by rstefura21 Verified Customer Verified Customer

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The work done by your dealership was completed timely and satisfactorily! All the work was covered and an additional inspection was done for possible service in the near future. Thank you satisfactorily! All the work was covered and an additional inspection was done for possible service in the near future. Thank you More

by WAYNE.GEARY Verified Customer Verified Customer

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Nick Bencivengo, Patrick Yoder, Don Boyle, and Patrick Jeffers are very knowledgeable about the Nissan family of products. They are easy to talk with and are very approachable. They got us into a beautifu Jeffers are very knowledgeable about the Nissan family of products. They are easy to talk with and are very approachable. They got us into a beautiful, new 2020 Nissan Murano Platinum AWD vehicle. I was amazed at the knowledge that the team at Rothrock possesses pertaining to Nissan products. Nick Bencivengo and Patrick Yoder always seemed to be available whenever we had a question. In fact, they stated that, in the future, we could contact them at any time if we had any other questions. Patrick Jeffers in the service department and Don Boyle also stated the same thing. Nate Marinelli was prepared and cordial during the processing of the paperwork at the closing of our deal. Nate Marinelli moved through the closing process quickly. Nate is very knowledgeable also. All of our Nissan vehicles have the extended warranties on them. Our previous Nissan Murano had the Easy Care Gold Warranty and the Easy Care Select Warranty. Nick said that the Easy Care Gold and the Easy Care Select Warranties were no longer available. Nick Marinelli stated that these warranties were replaced by and combined into the Easy Care Silver Warranty. Nick placed us in the Easy Care Silver warranty with an 8-year, 150,000 mile warranty. He said the Easy Care Silver warranty had the same exact coverages as the Easy Care Gold and the Easy Care Select Warranties. It is good to know that we will be covered for any problems should they arise over the next 8 years. Nick is also very familiar with the Nissan line of products as he used to be a Nissan sales associate prior to moving into his new role in the Finance Department. Our family owns 4 Nissan vehicles. The Rothrock team treated us as if we were part of the family. Over the years, many of our family members purchased vehicles from the Rothrock family of dealerships. In fact, our first purchase at Rothrock was a Nissan Maxima that we purchased in the early 1990s. Debbie Rothrock, who we knew from a mutual friend and who passed away to soon, treated us as if we were family and got us in to our first Nissan. It is good to see that Rothrock Motor Sales carries on the sense of family to this day. We look forward to many years of driving comfort in our new vehicle. Please feel free to contact Nick Bencivengo, Patrick Yoder, and Don Boyle for your car buying needs. They work as a team. If Nick Bencivengo was busy with a customer, Patrick Yoder and Don Boyle stepped in to help out. It was refreshing to see this camaraderie in the workplace. Any auto dealership or any organization would be honored to have such individuals working for them. Regards, Ron Semanick Palmer Township, PA More

by Sem Verified Customer Verified Customer

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I went to Rothrock to purchase my car, because of the great ratings I read about the service department, my mind has now been changed as the service I just received I do not feel was courteous Or respect great ratings I read about the service department, my mind has now been changed as the service I just received I do not feel was courteous Or respectful while I was speaking to the service department manager he began eating his lunch sorry I wasted your time and I was hung up on twice More

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Took my car in for an oil change brake fluid flush and inspection at 9:30am... they asked if I wanted to wait or come back .. I said I’d come back since I live close and they said it will be done before 3 inspection at 9:30am... they asked if I wanted to wait or come back .. I said I’d come back since I live close and they said it will be done before 3pm which was perfect cause I left for work a little after 3 ... I waited and waited to the point I walked over at 3:45pm and they STILL were not done with my car.. i told them to finish what was being done and return my car cause I would now be late for work .. after reviewing my dash cam footage .. they parked my car in the lot and at 2pm they moved it i side to then start working on it ... unacceptable cause when I had asked the lady what happen she said she didn’t know why it was taking so long More

by damnsecretz Verified Customer Verified Customer

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Had appt. because clock didn’t keep correct time. Had to drop off night before...no loaner. Picked up car next day only to find it was not repaired. Told it was user error that we didn’t set it up properly. drop off night before...no loaner. Picked up car next day only to find it was not repaired. Told it was user error that we didn’t set it up properly. (The time had been set for almost a year) So they said it was working as it was designed to work!!! Called and left 2 messages at 455 pm service open till 6:00pm and also open on Saturday...no call back. That was 2 vehicles 2 hours time and 120 miles total to drop off and pick up the car for nothing! Had a prior problem, called two times and never received an answer regarding that problem. Not real happy with service department at this point!!! More

by sewcrazy725 Verified Customer Verified Customer

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Thank you so much for helping us out. Our car is running well and we appreciate your service. May all of the Rothrock family have a blessed holiday season🤗 well and we appreciate your service. May all of the Rothrock family have a blessed holiday season🤗 More

by snyderfamily35 Verified Customer Verified Customer

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getting people to answer the phone was the hard part. call backs were slow. otherwise things went smoothly. everyone was friendly and eager to help. call backs were slow. otherwise things went smoothly. everyone was friendly and eager to help. More

by lcr1 Verified Customer Verified Customer

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