Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 40

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
413 Reviews
4.4

413 Reviews

Write a Review

413 Reviews of Charlene Kratzer

July 21, 2020

Dealership Rating
Employee Rating

Excellent and timely service. Everyone we spoke with was helpful and kept us informed of our vehicles needs. We are a repeat customer and would gladly recommend them to our friends. More

by Krissyk916
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Gary Christman, Alex Hieter, Dante Mancini, Wayne Roatche

Jul 23, 2020

Nucar Nissan of Allentown responded

Awesome to hear! We're glad we were able to do a great job with the service and we hope to see you for your next service visit!

July 02, 2020

Dealership Rating
Employee Rating

Was leaking air in my tire, took the car in to be checked, had a nail in the tire, fixed it for me and was on my way again. Safe, prompt, efficient service...with a smile!!!!! Great job team!!!! More

by letty1946
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

Jul 07, 2020

Nucar Nissan of Allentown responded

Thank you so much for sharing your experience with our service team! We're pleased to know that your problem was fixed so quickly and the staff provided great service. Let us know if there is anything else we can help with!

June 07, 2020

Dealership Rating
Employee Rating

I was very satisfied with the service there , and the people really nice. They did everything that my car needed and I was happy for that. Thank you. More

by vimara6p
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers

Jun 09, 2020

Nucar Nissan of Allentown responded

Thanks for this kind review! Come again soon so we can get you up to a 5-star experience!

May 30, 2020

Dealership Rating
Employee Rating

Great service .... took a little longer than normal, but I kind of expected that because of the lockdown and such...Thank you very much ! Gerry More

by grrsolt
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Gary Christman, Alex Hieter, Dante Mancini, Wayne Roatche

Jun 02, 2020

Nucar Nissan of Allentown responded

Gerry, thank you for your 5-star rating and understanding during these times. We appreciate your business and look forward to working with you again.

May 18, 2020

Dealership Rating
Employee Rating

Service department is excellent A really care about the Service department is excellent A really care about the customer They show their concern Play their very loyal Close they have good coffee over there More

by bostonceltics71659
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Gary Christman, Alex Hieter, Dante Mancini, Wayne Roatche

May 21, 2020

Nucar Nissan of Allentown responded

Thank you for this kind review! We are glad you enjoyed the service experience, along with the coffee! See you again soon.

May 06, 2020

Dealership Rating
Employee Rating

They explained everything to me in detail and broke down the pricing for everything that was being done. Fairly good price for the amount of service. Great work! More

by marshallhenry88
Recommend Dealer
Yes
May 08, 2020

Nucar Nissan of Allentown responded

Thank you for the 5-star rating and for sharing your experience working with Rothrock! We look forward to working with you in the future.

February 15, 2020

Dealership Rating
Employee Rating

5 hours for a service visit and 4 tires. A repeat trip to find out 2 tpms sensors have low battery. Didn't notice that during the first visit. More

by A88M20R4
Recommend Dealer
No
Mar 04, 2020

Nucar Nissan of Allentown responded

We do our best to take care of all of our customers within a timely manner and we are sorry to hear that you feel we fell short of that. If you would like to discuss your experience further, please reach out to our Director of Operations, Ron Carl, at 484-223-0554.

February 11, 2020

Dealership Rating
Employee Rating

Awesome service fast and reliable and workers are helpful and friendly. Great place to get ur vehicle serviced. Plus they don't talk u into anything u don't need More

by dritz18237
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Steve Bennett, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Gary Christman, Alex Hieter, Dante Mancini, Wayne Roatche

Feb 12, 2020

Nucar Nissan of Allentown responded

We're glad you were treated to a helpful and pressure-free experience with our team! Please feel free to reach out to us if you have any questions or need any additional assistance. Thank you!

December 07, 2019

Dealership Rating

Service Tire Pressure issue they were kind enough to get me in without an appointment. Courteous service and professional. Didn’t get the name of the lady hel More

by Paulina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton

Dec 10, 2019

Nucar Nissan of Allentown responded

We're glad to hear they got you in promptly and were able to help, Paulina. Thank you for leaving such a great review! If there's anything else we can help you with, please let us know!

December 02, 2019

Dealership Rating

terrible I dropped my car off the day before since the service appointment was at 8:30am. I arrived at 4pm and they hadn’t even started my service. All I was s More

by Steve
Recommend Dealer
No

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Gary Christman, Alex Hieter, Dante Mancini, Makayla Mason, Wayne Roatche

Dec 03, 2019

Nucar Nissan of Allentown responded

Steve I apologize for the inconvenience we may have caused you during your repair process. There seems to have been a miscommunication error on our part and I would like to discuss it with you at your earliest convenience. Thanks Ron Carl Director of Operations - Office - 484-223-0554

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