Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 41

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
413 Reviews
4.4

413 Reviews

Write a Review

413 Reviews of Charlene Kratzer

November 27, 2019

Dealership Rating
Employee Rating

Great Service Rothrock team is very helpfull and serviceable. I was able to get the things I needed at a great price. Great job guys. Keep it up. More

by FDELPOZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers

Dec 02, 2019

Nucar Nissan of Allentown responded

Thank you for sharing! We are glad to hear that we could provide you with a great service experience. Let us know if there is anything else that we can help with!

November 13, 2019

Dealership Rating

Fast, thorough, efficient, fair. I can only speak for the Nissan service side. They're great. Best part of the dealership. They take care of you the second you arrive, tell you the pr More

by Person
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 15, 2019

Nucar Nissan of Allentown responded

We appreciate you taking the time to leave us great feedback. Thank you for the great rating and we hope to see you again soon!

November 01, 2019

Dealership Rating
Employee Rating

Thank you I drove into the service center without an appointment because the back door of my 2008 pathfinder was stuck shut because someone had a blanket betwee More

by fatehy38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Norton

Nov 05, 2019

Nucar Nissan of Allentown responded

Thank you for the great rating and feedback! It's great to hear that you were provided with an excellent experience by our service team, as we know your time is valuable and want problems resolved quickly. We appreciate you trusting your Rothrock Nissan with us to get the best quality service. If we can help you further in any way, please let us know!

October 29, 2019

Dealership Rating

Inspection The service o received was excellent. Even though I did not make an appointment, I was taken care of in a timely manner. I would definitely recommend More

by Shelly
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton

Oct 31, 2019

Nucar Nissan of Allentown responded

Thank you so much for your Five-Star review, Shelly! We're happy to have been able to serve you in a timely manner. We really do our best to keep your wait time to a minimum. Thanks again, and we hope you have a fantastic day!

October 24, 2019

Dealership Rating

Fast service Courtesy Multipoint Check Free of charge. Fast. Friendly stuff professional will recommend to a friend. Nice option is to get your car washed for free More

by Customer VI
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton

Oct 28, 2019

Nucar Nissan of Allentown responded

Thank you for the review. We are glad to hear that our team was able to help you with the recommendation and we look forward to working with you and your friends again when it is time for your next maintenance.

October 06, 2019

Dealership Rating

New Car I stopped by the service department the following day after I had purchased my new car. I noticed something was loose by my left foot and they took th More

by joycemails
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton , Frank Qu

Oct 08, 2019

Nucar Nissan of Allentown responded

We greatly appreciate the time and effort you put into writing us such a wonderful review! Thank you so much!

September 26, 2019

Dealership Rating
Employee Rating

Great service. Very Courteous and friendly. I’m greeted immediately The service representatives and mechanics know just what Imy XTerra needs. The service is f More

by FEELGOOD_251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2019

Nucar Nissan of Allentown responded

We're so glad you had a great service appointment working with Charlene and our team! Thank you for leaving us feedback! If there's anything else we can do, please reach out!

September 04, 2019

Dealership Rating
Employee Rating

Great service Everytime I come here after i bought my charger from rothrock the service is outstanding as always.. they always remember my name with a smile More

by Dody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Gary Christman, Alex Hieter, Ed Long, Dante Mancini, Wayne Roatche

Sep 05, 2019

Nucar Nissan of Allentown responded

Thanks for taking the time to let us know how we are doing, Dody! We’re glad our team could help provide an enjoyable service experience for you. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

August 20, 2019

Dealership Rating
Employee Rating

Great job I had a brake issue with my car, Talked to Simone at 4:00pm on a Friday and they looked at it on Saturday and fixed it on busy schedule. Then recomme More

by BRIAN G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Gary Christman, Alex Hieter, Ed Long, Dante Mancini, Wayne Roatche

Aug 21, 2019

Nucar Nissan of Allentown responded

Thank you so much for the amazing feedback! We appreciate your review so much and more importantly we appreciate your loyalty. Please drive safe out there!

August 18, 2019

Dealership Rating
Employee Rating

Work not complete Came in for a tire change and I have the tire protection plan and the two tires i came to change, was changed, but no air was added to it. The indicat More

by Butterfly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Simone McErlean

Sep 11, 2019

Nucar Nissan of Allentown responded

We apologize for this oversight but we hope that your new tires have served you well so far. Thank you for leaving us your comments and if there is anything else we can do to help please give us a call at (484)-223-0554.

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