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Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 6

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
406 Reviews
4.4

406 Reviews

Write a Review

406 Reviews of Charlene Kratzer

December 26, 2023

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Employee Rating

Always excellent service, friendly staff, kmowledgable technicians, will definitely be returning for service here again! More

by ZGHETTOZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

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Dec 27, 2023

Nucar Nissan of Allentown responded

Thank you for your feedback! We are glad to see that you thought our staff was friendly and knowledgeable! We can't wait to see you again, take care!

December 24, 2023

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Employee Rating

nice customer service and completed my work in a timely manner. They let me know what recommendations were needed for my truck More

by PISTONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Mario Sessanta

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Dec 27, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time to let us know how we did! We are glad your experience was such a positive one, and that your service was completed in a timely manner! Have a great day!

December 17, 2023

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Employee Rating

The customer service department is excellent. Good work, speedy quality service. Nice waiting area with coffee More

by VINCE110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton, Mario Sessanta

Print
Dec 18, 2023

Nucar Nissan of Allentown responded

Thank you for your feedback! We appreciate your praise for our service department. Until next time, take care!

December 16, 2023

Dealership Rating
Employee Rating

They always take excellent care of me and my vehicle, great customer service and care More

by Suzanne Heine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean , They repairs service workers are great!!

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Dec 18, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time to leave us your feedback! We are glad you had a wonderful time with our customer service! Have a nice day!

December 02, 2023

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Employee Rating

Awesome Car Care Establishment. Speedy Attention and Follow Up Contact. Very Comfortable Waiting Area. Fantastic, Friendly and Knowledgeable Customer Service. More

by scapeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta

Print
Dec 04, 2023

Nucar Nissan of Allentown responded

Thank you for your kind words about our dealership and staff! We hope you have a great day!

December 02, 2023

Dealership Rating
Employee Rating

Rothrock is wonderful to work with! I always appreciate the service that is provided they make everything so easy. More

by NMOHR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

Print
Dec 04, 2023

Nucar Nissan of Allentown responded

We appreciate your positive feedback! Thank you for saying that we are easy to work with! Have a great day!

November 29, 2023

Dealership Rating
Employee Rating

Nice clean service center. Service lady was very helpful and answered all of my questions More

by rhinsey61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 29, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time to give us your feedback! We are glad you found our service desk so helpful! Have a great day!

November 24, 2023

Dealership Rating
Employee Rating

They check the problem that i come in and they two care of the problem, More

by Wheelertiburon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Norton, Mario Sessanta

Print
Nov 27, 2023

Nucar Nissan of Allentown responded

Thank you for your review! We are glad that your service was taken care of! We hope you have a wonderful day!

November 24, 2023

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Employee Rating

Always great service at Rothrock. I have a Jeep dealership 15 minutes closer to my house, but I drive to Rothrock instead. More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton, Mario Sessanta

Print
Nov 27, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time to drive to us! We appreciate your wonderful feedback and are glad to hear that your service was great! Until next time, take care!

November 22, 2023

Dealership Rating
Employee Rating

I've been coming to Rothrock for many years and have never had a problem with the service department. More

by bfandsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 22, 2023

Nucar Nissan of Allentown responded

Thank you for your thoughtful feedback! We appreciate you coming back to us for years! Until next time, take care!

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