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Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 7

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
413 Reviews
4.4

413 Reviews

Write a Review

413 Reviews of Charlene Kratzer

December 16, 2023

Dealership Rating
Employee Rating

They always take excellent care of me and my vehicle, great customer service and care More

by Suzanne Heine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean , They repairs service workers are great!!

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Dec 18, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time to leave us your feedback! We are glad you had a wonderful time with our customer service! Have a nice day!

December 02, 2023

Dealership Rating
Employee Rating

Awesome Car Care Establishment. Speedy Attention and Follow Up Contact. Very Comfortable Waiting Area. Fantastic, Friendly and Knowledgeable Customer Service. More

by scapeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta

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Dec 04, 2023

Nucar Nissan of Allentown responded

Thank you for your kind words about our dealership and staff! We hope you have a great day!

December 02, 2023

Dealership Rating
Employee Rating

Rothrock is wonderful to work with! I always appreciate the service that is provided they make everything so easy. More

by NMOHR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

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Dec 04, 2023

Nucar Nissan of Allentown responded

We appreciate your positive feedback! Thank you for saying that we are easy to work with! Have a great day!

November 29, 2023

Dealership Rating
Employee Rating

Nice clean service center. Service lady was very helpful and answered all of my questions More

by rhinsey61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 29, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time to give us your feedback! We are glad you found our service desk so helpful! Have a great day!

November 24, 2023

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Employee Rating

They check the problem that i come in and they two care of the problem, More

by Wheelertiburon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Norton, Mario Sessanta

Print
Nov 27, 2023

Nucar Nissan of Allentown responded

Thank you for your review! We are glad that your service was taken care of! We hope you have a wonderful day!

November 24, 2023

Dealership Rating
Employee Rating

Always great service at Rothrock. I have a Jeep dealership 15 minutes closer to my house, but I drive to Rothrock instead. More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton, Mario Sessanta

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Nov 27, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time to drive to us! We appreciate your wonderful feedback and are glad to hear that your service was great! Until next time, take care!

November 22, 2023

Dealership Rating
Employee Rating

I've been coming to Rothrock for many years and have never had a problem with the service department. More

by bfandsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 22, 2023

Nucar Nissan of Allentown responded

Thank you for your thoughtful feedback! We appreciate you coming back to us for years! Until next time, take care!

November 18, 2023

Dealership Rating
Employee Rating

Rothrock has a fantastic crew , from sales to service. I don't go anywhere else More

by stephenm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Andrews

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Nov 20, 2023

Nucar Nissan of Allentown responded

Thank you for your kind words about our staff! We appreciate your business with us and hope you have a wonderful day!

November 09, 2023

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Employee Rating

Great service. Everyone there is always helpful and courteous. It's usually a great experience. More

by MICHAELMACH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton, Mario Sessanta

Print
Nov 10, 2023

Nucar Nissan of Allentown responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Rothrock Motors for your service needs and we hope to work with you again next time.

November 05, 2023

Dealership Rating
Employee Rating

Always communicate well. they keep my Jeep running like new.. Wouldn’t take it anywhere else More

by arabellarose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Nate Marinelli, Steve Bennett, Anthony Karb, Chelsea Norton, Mario Sessanta

Print
Nov 07, 2023

Nucar Nissan of Allentown responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Rothrock Motors. All the staff will continue to work hard to provide great customer service for each visit.

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