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Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 7

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
406 Reviews
4.4

406 Reviews

Write a Review

406 Reviews of Charlene Kratzer

November 18, 2023

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Employee Rating

Rothrock has a fantastic crew , from sales to service. I don't go anywhere else More

by stephenm
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Andrews

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Nov 20, 2023

Nucar Nissan of Allentown responded

Thank you for your kind words about our staff! We appreciate your business with us and hope you have a wonderful day!

November 09, 2023

Dealership Rating
Employee Rating

Great service. Everyone there is always helpful and courteous. It's usually a great experience. More

by MICHAELMACH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton, Mario Sessanta

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Nov 10, 2023

Nucar Nissan of Allentown responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Rothrock Motors for your service needs and we hope to work with you again next time.

November 05, 2023

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Employee Rating

Always communicate well. they keep my Jeep running like new.. Wouldn’t take it anywhere else More

by arabellarose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Nate Marinelli, Steve Bennett, Anthony Karb, Chelsea Norton, Mario Sessanta

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Nov 07, 2023

Nucar Nissan of Allentown responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Rothrock Motors. All the staff will continue to work hard to provide great customer service for each visit.

October 22, 2023

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Employee Rating

always a pleasure going to Rothrock Service. always pleasant. as well as helpful. tries to get us in and out on time. contacts us if there will be a delay. never had to go back to get something More

by larryjoanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Mario Sessanta

Print
Oct 23, 2023

Nucar Nissan of Allentown responded

We appreciate you taking the time to give us your feedback! We are glad to see that you had a positive experience with us, and that your service went well! We hope to see you again in the future, take care!

October 19, 2023

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Employee Rating

I have dealt with this company before and I was amazed how well everything turned out,keep up the great work!! More

by MATTMOYER37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton, Mario Sessanta

Print
Oct 20, 2023

Nucar Nissan of Allentown responded

Thank you for your positive feedback! We are glad to see that everything went smoothly with your service! Until next time, take care!

October 17, 2023

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Employee Rating

Rothrock is very helpful and accommodating. From experience, ease and convenience. This dealership rises above the rest. More

by Slashin24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Nate Marinelli, Steve Bennett, Anthony Karb, Greg David, Patrick Jeffers, Chelsea Norton, Mario Sessanta, Kevin Podratz

Print
Oct 17, 2023

Nucar Nissan of Allentown responded

Thank you for your awesome review! We are so glad that you had a easy and convenient experience with us! We are already looking forward to your next visit with us!

October 13, 2023

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Employee Rating

Colleen the service writer was excellent always had a smile and very knowledgeable The work was done in a very professional way and quickly too More

by tinkerk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 16, 2023

Nucar Nissan of Allentown responded

Thank you for your feedback. We are happy to see that your service was done in a quick and professional manner! Have a nice day!

October 13, 2023

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Employee Rating

Very friendly, professional and detail oriented customer service and overall Staff who are very knowledgeable and attentive. More

by scapeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta

Print
Oct 13, 2023

Nucar Nissan of Allentown responded

Thank you for taking the time to give us your positive feedback! We are glad to see that you thought our staff was knowledgeable and attentive during your service. Take care!

October 11, 2023

Dealership Rating
Employee Rating

Clean and friendly waiting area. The check in process is quick. Service done right the first time. More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Podratz

Print
Oct 13, 2023

Nucar Nissan of Allentown responded

Thank you for your positive review! We are glad to hear that you enjoyed our waiting area and that the check in process was quick! Until next time we see each other, take care!

October 07, 2023

Dealership Rating
Employee Rating

Always pleasant and clean. The receptionist was kind and wait time was good. The Chrysler Jeep Team wows us. Wish the price were less of course More

by DWILLIAMS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Norton, Mario Sessanta

Print
Oct 09, 2023

Nucar Nissan of Allentown responded

Thank you for such a wonderful review! We are glad you enjoyed our staff and Chrysler Jeep team! We hope to see you again in the future, take care!

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