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Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 5

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
406 Reviews
4.4

406 Reviews

Write a Review

406 Reviews of Charlene Kratzer

February 22, 2024

Dealership Rating
Employee Rating

Professional, polite,curtious, respectable in & out in a reasonable amount of time. Will be going back More

by uwhoome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton, Mario Sessanta

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Feb 23, 2024

Nucar Nissan of Allentown responded

Thanks for your great rating of Rothrock Motors! We're happy we could provide a 5-star experience for you. Thanks for your business and we hope to work with you again soon.

February 21, 2024

Dealership Rating
Employee Rating

Was told that if any codes return to let them know. Codes returned before leaving the lot and nothing was done to help.about it More

by FERN1368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Feb 21, 2024

Nucar Nissan of Allentown responded

Thank you for bringing to our attention. We strive to satisfy all of our customers before they leave our dealership, and we are disappointed you did not experience this. At your convenience, please contact our Director of Operations, Patrick Jeffers, at 484-223-0527 so we can make this up to you and address your concerns. Thank you and we look forward to hearing from you.

February 18, 2024

Dealership Rating
Employee Rating

The service department addressed the problem with my Jeep with the utmost professionalism from drop off to pick up! More

by kbvmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Sessanta

Print
Feb 19, 2024

Nucar Nissan of Allentown responded

We are glad to hear that we addressed your problem with professionalism! Thank you for your kind words and we hope to see you again for all of your auto needs!

February 17, 2024

Dealership Rating
Employee Rating

Rothrock been my dealership for about 4 years or more always take good care of your car and pocket love them very much More

by luz.velazquez83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Greg David, Monte Loch, Jarred Stirk, Chelsea Norton, Mario Sessanta

Print
Feb 19, 2024

Nucar Nissan of Allentown responded

Thank you for being a loyal and repeat customer of ours! We always love hearing back from our satisfied customers, and are glad we can take good care of you and your vehicle! Have a wonderful day!

February 09, 2024

Dealership Rating
Employee Rating

Great place to go service great people to work with very clean great chocolate and coffee More

by mrsssnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Baret, Chris Andrews, Simone McErlean, Chelsea Norton, Mario Sessanta

Print
Feb 12, 2024

Nucar Nissan of Allentown responded

Thank you for your 5-star rating and review! We are glad you received great service! Have a wonderful day!

February 07, 2024

Dealership Rating
Employee Rating

Good experience. Waiting area was clean and comfortable and service was done in a timely manner. More

by jamz.russell
Recommend Dealer
Yes
Print
Feb 07, 2024

Nucar Nissan of Allentown responded

Thank you for your feedback! We are happy that you had a good experience with us! Until next time, take care and have a nice day!

February 04, 2024

Dealership Rating
Employee Rating

Great service. Very professional and the work was done quickly and accurately. Highly recommend. Two thumbs up. More

by fdickman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton, Mario Sessanta

Print
Feb 05, 2024

Nucar Nissan of Allentown responded

Thank you for your feedback and recommendation! We are glad your service was quick and accurate! Until next time, have a nice day!

February 01, 2024

Dealership Rating
Employee Rating

Always have availability to take care of my car professionally and smile. Explain what was the problem and what’s needs to be fixed. More

by Peri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 01, 2024

Nucar Nissan of Allentown responded

Thank you for taking the time to let us know how we did! We are happy to see that you had such a positive experience with us! Until next time, take care!

January 21, 2024

Dealership Rating
Employee Rating

Excellent and honest service was provided on my last visit. I had a wonderful experience at Rothrock Nissan! More

by Kh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan, 5 stars

Print
Jan 22, 2024

Nucar Nissan of Allentown responded

Thank you for your feedback! We are glad you had such a positive experience with us! Have a great day!

January 11, 2024

Dealership Rating
Employee Rating

service completed as promised reasonably priced and on time always professional and courteous and knowledgeable staff. More

by SCOTT.LYNCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Chelsea Norton, Mario Sessanta

Print
Jan 12, 2024

Nucar Nissan of Allentown responded

Thank you for taking the time to give us your feedback! We are glad your service was completed quickly and to your satisfaction! Have a great day!

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