Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 5

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
413 Reviews
4.4

413 Reviews

Write a Review

413 Reviews of Charlene Kratzer

April 14, 2024

Dealership Rating
Employee Rating

Made my appt for inspection and asked how long I would have to wait. A time frame was given to me for 2 1/2hrs & it was completed. They explained everything that was done & everything that is needs to be More

by Mnroskos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

Apr 16, 2024

Nucar Nissan of Allentown responded

It's wonderful to hear about your positive experience with Rothrock Motors! We're thrilled that your inspection appointment was completed within the estimated time frame and that you received thorough explanations about the service. Thank you for choosing us for your vehicle servicing needs!

April 14, 2024

Dealership Rating
Employee Rating

Very quick and professional. My truck was ready to go well before the estimated time. More

by JKIEFSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Norton

Apr 16, 2024

Nucar Nissan of Allentown responded

Thank you for your positive review. We're glad that your truck was ready ahead of schedule. Please don't hesitate to reach out if there's anything else we can do for you.

April 11, 2024

Dealership Rating
Employee Rating

Good expirence in purchase a car, excellent service from Matt always giving the right information and clarifying what the client really needs. More

by mariaasanchezltkd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 12, 2024

Nucar Nissan of Allentown responded

Thank you for your feedback! We are happy you had a good car buying experience with us, and that you found Matt so helpful! Enjoy your new Nissan and take care!

April 10, 2024

Dealership Rating
Employee Rating

Always do a good job & take good care of our fleet, and know what they are doing. More

by gail.hurson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2024

Nucar Nissan of Allentown responded

Thank you for your review! We are always happy to take care of your vehicles! Until next time, take care!

April 10, 2024

Dealership Rating
Employee Rating

Rothrock is without a doubt the best dealership in the Lehigh Valley ,it's definitely one of the best in the state of Pennsylvania, outstanding parts ,service and sales staff that works to do the best for More

by DUARTEMIRO375
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 10, 2024

Nucar Nissan of Allentown responded

Thank you so much for your wonderful feedback! We are glad you think so highly of us! Enjoy your new Dodge and have a great day!

March 18, 2024

Dealership Rating
Employee Rating

Very friendly staff, always knowledgeable. They are always very helpful. Doug and Charlene are great assets to the Rothrock Service team. Thank you! More

by XTYPE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Burkhardt

Mar 18, 2024

Nucar Nissan of Allentown responded

Thank you for your kind words about our staff and dealership! Have a wonderful day!

February 28, 2024

Dealership Rating
Employee Rating

g g g g g g g g g g g g g g g g g g g More

by ECGSAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Kevin Podratz

Feb 29, 2024

Nucar Nissan of Allentown responded

Thank you for your 5-star rating and review! Have a nice day!

February 22, 2024

Dealership Rating
Employee Rating

Professional, polite,curtious, respectable in & out in a reasonable amount of time. Will be going back More

by uwhoome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2024

Nucar Nissan of Allentown responded

Thanks for your great rating of Rothrock Motors! We're happy we could provide a 5-star experience for you. Thanks for your business and we hope to work with you again soon.

February 21, 2024

Dealership Rating
Employee Rating

Was told that if any codes return to let them know. Codes returned before leaving the lot and nothing was done to help.about it More

by FERN1368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 21, 2024

Nucar Nissan of Allentown responded

Thank you for bringing to our attention. We strive to satisfy all of our customers before they leave our dealership, and we are disappointed you did not experience this. At your convenience, please contact our Director of Operations, Patrick Jeffers, at 484-223-0527 so we can make this up to you and address your concerns. Thank you and we look forward to hearing from you.

February 18, 2024

Dealership Rating
Employee Rating

The service department addressed the problem with my Jeep with the utmost professionalism from drop off to pick up! More

by kbvmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Sessanta

Feb 19, 2024

Nucar Nissan of Allentown responded

We are glad to hear that we addressed your problem with professionalism! Thank you for your kind words and we hope to see you again for all of your auto needs!

...
5
...

Dealership Inventory (252 Vehicles)

new 2027 Nissan Kicks car, priced at $32,834
2027 Nissan Kicks
new
Aspen White TriCoat / Super Black Two-tone exterior
Unknown
All-wheel Drive
new 2027 Nissan Rogue car, priced at $35,042
2027 Nissan Rogue
new
Super Black exterior
Unknown
All-wheel Drive
new 2026 Nissan Pathfinder car, priced at $41,745
2026 Nissan Pathfinder
new
Super Black exterior
Unknown
Four-wheel Drive
new 2027 Nissan Frontier car, priced at $41,000
2027 Nissan Frontier
new
White exterior
Unknown
Four-wheel Drive
new 2027 Nissan Frontier car, priced at $42,544
2027 Nissan Frontier
new
Gun Metallic exterior
Automatic
Four-wheel Drive
new 2026 Nissan Pathfinder car, priced at $41,464
2026 Nissan Pathfinder
new
Gun Metallic exterior
Unknown
Four-wheel Drive