Charles Archer
Charles Archer at Casey Kia

Charles Archer | Page 58

Sales Consultant

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

Contact Me
5.0
687 Reviews

Charles came to Casey in June of 2016. He has 24+ years of automotive experience. Also multiple years of Presidents Club member, & awarded for Salesperson Of The Year for 2018. He's also Kia University Certified & awarded a Masters Certification since 2020. He enjoys cars, sports, and music.

Dealership Experience

10 yrs, 4 mos

Industry Experience

28 yrs, 5 mos

Specialties & Trainings

Presidents club member & Salesperson of the year for 2018

5.0

687 Reviews

Write a Review

687 Reviews of Charles Archer

September 06, 2017

Dealership Rating
Employee Rating

Buying a new car Mr. Charles Archer is a wonderful salesman. He took time to explain everything to me in great detail. I will recommend Mr. archer to anyone looki More

by Lovejoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Taylor Powell

Sep 06, 2017

Casey Kia responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey KIA experience, so we're glad you were able to get a worthy experience and a vehicle you wanted. Here at Casey KIA, we care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.

September 06, 2017

Dealership Rating
Employee Rating

Goes the extra mile! We were in good hands from the moment we arrived. Charles is both professional and knowledgable. Due to his efforts, the entire experience was a lot m More

by Paula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 06, 2017

Casey Kia responded

Congratulations on your new KIA Soul! We're very pleased to know that Charles was able to make your experience with us a great one. Thank you for giving us this review, we appreciate hearing customer feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

September 02, 2017

Dealership Rating
Employee Rating

Had a great time,thanks alot. Did a great job,love it. And would come back again. Love the car,and would recommend to friends and family .tell everyone I know to stop by and check More

by Army Dog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 05, 2017

Casey Kia responded

It’s great to hear that you had a memorable experience with us and thank you for praising our services. We invest a lot of time and effort to train our team to ensure the highest level of personalized service, especially when finding a vehicle that best suits each customer's needs. Rest ensured, that we will take your comments for further encouragement within the Casey team to ensure excellent service and a warm welcome for your next visit. Have a great day and we hope to work with you again.

September 01, 2017

Dealership Rating
Employee Rating

Overall awesome experience I had a wonderful experience with Charles archer! He walked up introduces hisself, shook my hand and offered to get me in a car with a better warra More

by Cheryl1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roberto A. Dial , Katie Gilbert

Sep 01, 2017

Casey Kia responded

Congratulations on your new 2017 KIA Sportage! We're very pleased to know that our team was able to make your experience with us a great one. Thank you for giving us this review, we appreciate hearing customer feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

August 30, 2017

Dealership Rating
Employee Rating

A great education! Having not bought a new car in many years, we had an information gap a mile wide. But Charles did a very good job of bringing us up to date on the te More

by Frank and Cindie Hermes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Thompson, Vernon Williams

Aug 30, 2017

Casey Kia responded

Thank you for the rating! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you again in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

August 29, 2017

Dealership Rating
Employee Rating

My experience with Mr. Archer was wonderful.. Mr. Charles Archer very knowledgeable about the process of purchasing a car. To me , he went far and beyond the duty of humble customer service. First More

by My beautySUV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2017

Casey Kia responded

Congratulations on your new SUV! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that as that is the Casey KIA way. We want you to feel apart of the family here, so we are pleased that our team was able to provide that for you by being patient and taking the time to find the vehicle that best suited your needs. We look forward to working with you again and hope you have a good day!

August 24, 2017

Dealership Rating
Employee Rating

Thank you for EVERYTHING Yesterday Charles went over and beyond for me and my fiancé .he was amazing.working non stop to help me not just get a nice vehicle,but he also kept i More

by Raesanders95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Thompson, Vernon Williams

Aug 24, 2017

Casey Kia responded

Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that it is the Casey KIA way. We want you to feel apart of the family here, so we are pleased that our team was able to provide that for you by being patient and taking the time to find the vehicle that best suited your needs. We look forward to working with you again and hope you have a good day.

August 16, 2017

Dealership Rating
Employee Rating

Highly recommend I went into the Newport News Kia knowing what i wanted. Charles and his manager, Mr. Williams, worked with me and got me the best deal i could have go More

by Brittney091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vernon Williams

Aug 16, 2017

Casey Kia responded

Congratulations on your new vehicle! We're very pleased to know that our team was able to make your experience with us a great one. Thank you for giving us this review, we appreciate hearing customer feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

August 08, 2017

Dealership Rating
Employee Rating

Why would you purchase a car anywhere else? Charles was the absolute best! I told him what I was looking for and he led me to a car that I not only liked but it also fit my budget. He even fough More

by Hasan17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Jernigan

Aug 08, 2017

Casey Kia responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases, so we're glad you were able to get a worthy experience and a vehicle you wanted. Here at Casey Kia, we care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.

August 07, 2017

Dealership Rating
Employee Rating

Great experience Charles helped me through the process of buying my first car and I was able to make the best purchase based on what I wanted out of a car. Very respec More

by tayrae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2017

Casey Kia responded

We are ecstatic to hear that our team, especially Charles, was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. We believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

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