Charles Archer
Charles Archer at Casey Kia

Charles Archer | Page 59

Sales Consultant

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

Contact Me
5.0
687 Reviews

Charles came to Casey in June of 2016. He has 24+ years of automotive experience. Also multiple years of Presidents Club member, & awarded for Salesperson Of The Year for 2018. He's also Kia University Certified & awarded a Masters Certification since 2020. He enjoys cars, sports, and music.

Dealership Experience

10 yrs, 4 mos

Industry Experience

28 yrs, 5 mos

Specialties & Trainings

Presidents club member & Salesperson of the year for 2018

5.0

687 Reviews

Write a Review

687 Reviews of Charles Archer

August 04, 2017

Dealership Rating
Employee Rating

Pleasant experience I came in to get a car. Charles was very helpful to me. He talked to me very respectful and was very courteous. He worked well with lowering my stress More

by Missbrown84@outlook.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Denny, Steve Jernigan

Aug 07, 2017

Casey Kia responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great to hear. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants, like finding the best deals. We hope you have a great day!

July 31, 2017

Dealership Rating
Employee Rating

Car trading Charles was very friendly and courteous. He keep it simple and explained car and what it offered so I could understand. I would definately come back More

by Gloria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2017

Casey Kia responded

It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

July 31, 2017

Dealership Rating
Employee Rating

Great salesmanship Charles went out well an beyond to help me fine a perfect vehicle he had great salesmanship looking forward to seeing you soon keep up the profession More

by Patricia Clayton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 31, 2017

Casey Kia responded

We are ecstatic to hear that our team, especially Charles, was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. Here at Casey Kia, we believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

July 26, 2017

Dealership Rating
Employee Rating

Amazing Buying a car can be an emotional experience. Charles is a true dedicated professional. He made my car buying an enjoyable experience.His teammate Geor More

by Billy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Bozeman, Katie Gilbert, Steve Jernigan, Vernon Williams

Jul 27, 2017

Casey Kia responded

We are ecstatic to hear that our team was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. Here at Casey Kia, we believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

July 22, 2017

Dealership Rating
Employee Rating

Amazing service Charles went above and beyond to help us. I would recommend him to anyone. I will definitely be back again!!!! He was so polite and helpful!!! More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2017

Casey Kia responded

Thank you for giving us this review, we appreciate hearing customer feedback. We invest a lot of time and effort to train our team to ensure the highest level of personalized service, especially when finding a vehicle that best suits each customer's needs. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

July 19, 2017

Dealership Rating
Employee Rating

Awesome Service Charles was the most polite, professional salesman I have ever dealt with. He was very thorough in explaining everything that I didn't understand. I w More

by Jfb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vernon Williams

Jul 20, 2017

Casey Kia responded

Thank you for choosing Casey Kia, and for taking the time to write a review! It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers, as we understand that the process of purchasing a new vehicle can be difficult, we pride ourselves in making it as comfortable and smooth as possible for you.

July 19, 2017

Dealership Rating
Employee Rating

Great dealership! Was so impressed with the great service given at this dealership. Love my new 2017 Kia Sportage and the hassle free experience I had while purchasing More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roberto A. Dial , Steve Jernigan, Aaron McGiffin, Vernon Williams

Jul 19, 2017

Casey Kia responded

Congratulations on your new Kia Sportage! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that as that is the Casey Kia way. We want you to feel apart of the family here, so we are pleased that our team was able to provide that for you with a hassle free experience. We look forward to working with you again and hope you have a good day.

July 19, 2017

Dealership Rating
Employee Rating

Great Service Charles is a person who does everything possible to please the customer, sincere and straightforward, that's the way businesses should be done.... tha More

by Crbza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Jernigan

Jul 19, 2017

Casey Kia responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey Kia experience, so we're glad you were able to get a worthy experience. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.

July 18, 2017

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Employee Rating

very helpful guy? I haven't officially bought my car yet, but Charles is helping me so much to get me into the vehicle that fits me. He's doing a great job More

by Jayaunalawrence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 18, 2017

Casey Kia responded

Thank you for the review! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

July 12, 2017

Dealership Rating
Employee Rating

Great Service When I came in the first time I dealt with someone different and had a bad experience. When I returned the second time I encountered Mr. Archer and he More

by Mike11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2017

Casey Kia responded

Thank you for the review! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

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