Charles Archer
Charles Archer at Casey Kia

Charles Archer | Page 61

Sales Consultant

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

Contact Me
5.0
687 Reviews

Charles came to Casey in June of 2016. He has 24+ years of automotive experience. Also multiple years of Presidents Club member, & awarded for Salesperson Of The Year for 2018. He's also Kia University Certified & awarded a Masters Certification since 2020. He enjoys cars, sports, and music.

Dealership Experience

10 yrs, 4 mos

Industry Experience

28 yrs, 5 mos

Specialties & Trainings

Presidents club member & Salesperson of the year for 2018

5.0

687 Reviews

Write a Review

687 Reviews of Charles Archer

June 12, 2017

Dealership Rating
Employee Rating

Mr.Archer is an awesome salesman!!! Mr. Archer and his trainee where extremely pleasant, explained everything to me in great detail without having to ask, and answered all other question More

by Andreajohnson1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2017

Casey Kia responded

Thank you for the review! We are pleased to hear our team was able to answer all your questions and provide you with a five-star worthy experience. We look forward to working with you again, thank you and we hope you have a great day!

June 07, 2017

Dealership Rating
Employee Rating

Great Experience The initial car buying experience is always the worst but Charles made me very comfortable. He is an excellent salesperson with great experience. Than More

by mrsgordon524
Customer Service
Friendliness
Recommend Dealer
Yes
Jun 08, 2017

Casey Kia responded

We are ecstatic to hear that our team was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. We believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

June 05, 2017

Dealership Rating
Employee Rating

Perfect Charles is the best. He becomes a friend. He was able to lowered my monthly payment. Gave me cheaper insurance options. Goes well above and beyond. I More

by Juli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 05, 2017

Casey Kia responded

Thank you for your review! We appreciate the time you took to leave us a review and we appreciate you as a customer. We're also glad to know that Charles was able to make your experience with us deserve a 5 star rating. Please feel free to come back for any of your automotive needs and we hope you have a great day!

May 29, 2017

Dealership Rating
Employee Rating

SATISFIED Customer ! My credit is horrible ! And I have been stressing to get a car because I need reliable transportation ! And Charles made it such a peaceful, calm expe More

by jlwww
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vernon Williams

May 30, 2017

Casey Kia responded

Thank you for your positive review. We are pleased to hear that Charles was able to get you into a dream car that fit your budget. Our sales associates do all they can to ensure they are providing an enjoyable and stress-free car buying experience for all of our customers. We hope you enjoy your new purchase and if you have any automotive needs in the future, we would be more than happy to be of assistance. Thank you and have a wonderful day!

May 23, 2017

Dealership Rating
Employee Rating

Amazing experience Extremely professional. I could not have asked for better service or assistance. These guys were awesome and fantastic. I would recommend them to anyo More

by Familyof5guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Mitchell

May 24, 2017

Casey Kia responded

Thank you for leaving us a 5-star review. We are pleased to hear that you were satisfied with your service experience. Our team works hard to go above and beyond to offer superior service to our customers. We appreciate the recommendation and look forward to serving you on your next visit. Thank you and have a great day.

May 22, 2017

Dealership Rating
Employee Rating

Straight and an Arrow Mr. Archer is very professional and he went out of his way to ensure I was well taken care off. A Highly recommend Sales Associate. More

by Kia.customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 23, 2017

Casey Kia responded

Thank you for the positive review. We are glad you enjoyed the service that Charles provided when you came in. Since customer satisfaction is one of our primary goals, our associates do whatever they can to ensure that this goal is met each time. If you have any future automotive needs, we would be more than happy to assist. Again, thank you for your feedback and we hope you have a wonderful day.

May 20, 2017

Dealership Rating
Employee Rating

Excellent sales rep Didn't wind up purchasing a vehicle from Charles as we went with a different car manufacturer, but he was very professional and knowledgeable about th More

by Eric8
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Brandon Thompson

May 22, 2017

Casey Kia responded

Eric, we appreciate you leaving us a 5-star review even though you did not go with buying a KIA. We are glad that you still enjoyed your car-buying experience with us. Also, thank you for acknowledging our associate Charles. He does his best to stay informed so that he can answer any and all questions for our customers. He is definitely a great asset to your team. We hope the next time you are considering a vehicle purchase that you go with KIA because we would love to assist you again. Thank you for your feedback and we hope you have a great day.

May 15, 2017

Dealership Rating
Employee Rating

Great person to work with He has done a excellent job working with me. I would recommend him to any and everyone.Please go buy and see him and he is very good at what he do ! More

by Ty2681
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 16, 2017

Casey Kia responded

Thank you for leaving us such a great review and thank you for recognizing Charles Archer's commitment to providing excellent service. We are glad you enjoyed your experience at Casey KIA and thank you for the recommendations. If you have any automotive needs in the future, we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

May 13, 2017

Dealership Rating

Great experience sales rep was Charles very professional Didn't feel pressured into making purchase he was upfront & honest explained everytg that was necessary he had my best interest would recommend ur dea More

by Selma N. Westbrook
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 15, 2017

Casey Kia responded

Selma, thank you for the positive review. We're happy to hear that Charles provided you with an amazing car-buying experience. We believe that the car-buying experience should be an enjoyable one. Thank you for taking the time to leave us a review. We truly appreciate your business and look forward to assisting you with your next automotive needs. We hope you have a great day.

May 04, 2017

Dealership Rating
Employee Rating

A wonderful experience My husband and I were looking to purchase a vehicle and we were greeted right away by Charles Archer. He was very friendly and very straightforward an More

by Meca16
Recommend Dealer
Yes
May 04, 2017

Casey Kia responded

Thank you for the positive review. We're happy to hear that Charles provided you with an amazing service. Customer satisfaction is very important to us and we work hard to make sure our customers walk away happy even if they do not purchase a car from us that day. We look forward to assisting you on your next visit when you are ready to make a vehicle purchase. Thank you for taking the time to leave us a review and we hope you have a wonderful day.

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