Charles Archer
Charles Archer at Casey Kia

Charles Archer | Page 61

Sales Consultant

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

Contact Me
5.0
673 Reviews

Charles came to Casey in June of 2016. He has 24+ years of automotive experience. Also multiple years of Presidents Club member, & awarded for Salesperson Of The Year for 2018. He's also Kia University Certified & awarded a Masters Certification since 2020. He enjoys cars, sports, and music.

Dealership Experience

10 yrs, 1 mo

Industry Experience

28 yrs, 2 mos

Specialties & Trainings

Presidents club member & Salesperson of the year for 2018

5.0

673 Reviews

Write a Review

673 Reviews of Charles Archer

April 15, 2017

Dealership Rating
Employee Rating

Best experience buying my first car! He made the process super easy and straightforward! He even allowed me to take my dream car home while the paperwork was being finished. I would defin More

by Taylormonique5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 04, 2017

Casey Kia responded

Taylor, thank you for the positive review. We're happy to hear that Charles provided you with amazing service. Our sales representatives do all they can to make the car-buying experience an enjoyable one. Customer satisfaction is a primary goal at our dealership and we try to go above and beyond for our customers. We're glad that Charles was able to get you into your dream car right away. We hope you are enjoying your new vehicle purchase. If you have any automotive needs in the future, we are more than happy to be of service. Thank you and we hope you have a great day!

April 13, 2017

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Never met a more considerate, dedicated salesman! I met Mr. Archer during a routine service on our 2013 Kia Soul while I was looking at new Kia Sedonas. We chatted and he gave me his card after I tol More

by Buffie Tipton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2017

Casey Kia responded

Buffie, thank you for the glowing 5 star worthy review. We are ecstatic to hear that Charles could provide you with an outstanding, one of a kind experience. Our associates really care about our customers and try to do all they can to make the car-buying experience an enjoyable one (even if they are not currently in the market to buy). We are happy to hear Charles was able to retain your loyalty for the KIA brand and our dealership. Customer satisfaction is a primary goal at our dealership and we try to go above and beyond for our customers each time. Thank you for your continued business and we look forward to seeing you at your next service visit. Have a wonderful day.

April 12, 2017

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Employee Rating

Awsome Always a pleasure doing business with Charles every time I have come into the dealership he has made sure I was always taken care of thank you for top More

by Chclar81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roberto A. Dial

Apr 13, 2017

Casey Kia responded

Thank you for the 5-star worthy review. We're happy to hear that Charles provided you with an amazing service experience. Customer satisfaction is very important to us and we strive hard to ensure that our customers walk away happy each time. Thank you for taking the time to leave us a review and we truly appreciate your continued business. We look forward to seeing you on your next service visit. We hope you have a wonderful day.

April 11, 2017

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Employee Rating

Great Experience-Amazing Salesman. Charles Archer salesman at Casey Kia went the extra mile! My husband and I were looking for a specific Kia Optima (color,rims,price,features), and al More

by missymarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 11, 2017

Casey Kia responded

Missy, thank you for your feedback and for recognizing Charles for his hard work and commitment to great customer service. Customer satisfaction is our goal and we do whatever we can to go above and beyond to assure that. Again, thank you for taking the time to leave us a review. We hope you enjoy your new KIA Optima and we look forward to serving you in the future for your next automotive needs. Have a wonderful day.

April 05, 2017

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Satisfaction, reassuring, and great customer service! Charles delivered an impeccable customer service, I couldn't be more happier, in addition, I told Charles today how I perceived him.... " a sale is a More

by Alwayslearningew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Burley, Steve Jernigan, Finance manager

Apr 06, 2017

Casey Kia responded

Thank you for the 5 star review. We are elated to hear that Charles and the rest of the Casey KIA team were able to provide you with outstanding service. Customer satisfaction is important to us. Our associates truly care about our customers and providing them with the proper information so that they can make a well-informed purchase decision at a great price. If you have any automotive needs in the future, we are more than happy to be of service. Thank you and have a wonderful day!

April 02, 2017

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Employee Rating

New Kia Owner My husband and I arrived at Casey Kia in the early afternoon to trade in both of our cars for new Kias. We worked with Charles Archer, he was great an More

by Cate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 03, 2017

Casey Kia responded

Thank you for the amazing 5 star review. We're ecstatic to hear that we could provide you with excellent service and that your entire experience was hassle free. We appreciate you acknowledging Charles's hard work. He truly cares about our customers and their experience. We're happy he was able find you the cars that fit you and your husband's needs. Customer satisfaction is always our goal and we're glad to have met that goal for you. Please see us again for any automotive needs you may have in the future. Thank you and have a wonderful day!

March 29, 2017

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Employee Rating

An introductory experience Mr. Archer is a sales rep who is just as personable as he is knowledgeable of the automotive industry. Although I didn't buy, he still took time to th More

by ejack022
Friendliness
Recommend Dealer
Yes
Mar 30, 2017

Casey Kia responded

Thank you for the 5 star worthy review. Mr. Archer is one of our most knowledgeable representatives. We're glad he was able to answer all of your questions so that, when you are ready, you can make the best informed car purchase. Our dealership prides itself on our high-quality customer service and we are happy to hear Mr. Archer fulfilled that for you. When you are ready to buy your dream car, we look forward to making that dream a reality. We hope you have a wonderful day.

March 22, 2017

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Employee Rating

Great experience I had a great experience with Charles Archer. Mr. Archer was very nice, professional, honest, and friendly. I didn't buy at that time but I will defin More

by Tl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2017

Casey Kia responded

Thank you for the positive review. We are happy that Charles was able to provide you with exceptional customer service, as that is always our goal. We look forward to your return so that we may assist you again and possibly get you into your dream car. Please let us know if there is anything else we may do for you. In the meantime, have a great rest of your day!

March 22, 2017

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Employee Rating

I was greeted very professionally. I was greeted very professionally by a sales associate named Charles Archer. I felt his objective was focused on Customer Satisfaction. Charles Archer More

by Tami's Suggies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Regan, Brandon Thompson

Mar 23, 2017

Casey Kia responded

Thank you for taking the time to leave us a 5 star worthy review. We are happy to hear that Charles, Brandon, and James were able to make your car-buying experience an exceptional one by providing outstanding customer service. Customer satisfaction is one of our main goals and we do whatever we can to above and beyond for our customers. Thank you again and we hope you have a wonderful day!

March 21, 2017

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Employee Rating

Great deal He worked hard to make me happy. Good price and good monthly payments. Next thing you know I have me a new car. The dealership people are kind and fr More

by tpacheco58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 21, 2017

Casey Kia responded

Congratulations on your new vehicle! We're very pleased to know that Charles was able to make your experience with us a great one. Your feedback is helpful in making us better as a dealership and we plan on using it to better the experience of all our customers. Above all else, providing excellent customer service is our main goal and we hope you will be willing to come to us again in the future. Thank you for your time and we hope you have a wonderful day!

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