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Charles Hughes
Refer Me
68 Reviews
After a successful career in the advertising business, Charles has been with General Motors since 1982 and Cadillac since 1991.
Read moreDealership Experience
25 yrs, 9 mos
Industry Experience
42 yrs
Languages Spoken
English
68 Reviews of Charles Hughes
January 19, 2020
Cadillac: America's Car I have driven Cadillac's since 1978. First from Marroff's Cadillac in Oak Park, IL and since 1982 Heritage Cadillac. The Cadillac is my choice of auto I have driven Cadillac's since 1978. First from Marroff's Cadillac in Oak Park, IL and since 1982 Heritage Cadillac. The Cadillac is my choice of automobile, it's the top of the line. Earnest L. Hines Colorful Music/Baby Blue Records, Inc. 708-771-3945 Ernie Hines Official Website More
by ernie.hines
Other Employees Tagged: Burrell Henry, Sue, service receptionist, and all who work at Heritage Cadillac.
Helpful 
January 09, 2020
Excellent routine service visit. I saw Mark and he was very personable and easy to communicate with. He outlined my regular free service details and then we discussed other things tha I saw Mark and he was very personable and easy to communicate with. He outlined my regular free service details and then we discussed other things that could be done, which I then agreed to purchase. My car was ready sooner than expected and with no issues. Totally top notch service visit.! More
by conniebic
Other Employees Tagged: Mark Brennan
November 05, 2019
Routine service and recall repair For this trip, Burrell Henry was helpful with every thing that I needed. Very experienced and professional. We have been dealing with Charles Hugh For this trip, Burrell Henry was helpful with every thing that I needed. Very experienced and professional. We have been dealing with Charles Hughes for decades. He has been very helpful every time we need a new car. He has also helped me understand all of the gadgets on the Escalade. More
by xxxxxxxxxxxxxxxx
Other Employees Tagged: Burrell Henry
November 04, 2019
Excellent customer service & customer care. Listens and works to find the perfect car to meet your personal & financial needs. Team, from service to all levels of management, stop to say hello & let you works to find the perfect car to meet your personal & financial needs. Team, from service to all levels of management, stop to say hello & let you know you’re important to the Cadillac “family”. More
by Dval
Other Employees Tagged: Daren Schaffert , Tony Pescatore
October 03, 2019
This is the third car I’ve bought with Charles. He always goes above and beyond - he’s the best! I live in another state and he made the process as smooth as if I lived right next door. I can’t say enough a goes above and beyond - he’s the best! I live in another state and he made the process as smooth as if I lived right next door. I can’t say enough about how positive this experience has been. More
by Eden M
September 30, 2019
Very friendly and helpful service. This is the second Cadillac that I have purchased through Heritage Cadillac. I returned because the sales and service personnel were very personable a This is the second Cadillac that I have purchased through Heritage Cadillac. I returned because the sales and service personnel were very personable and helpful and the quality of the vehicles has been exceptional. They are a pleasure to drive. More
by jmp924
September 29, 2019
Professional and Personal Having been a client of Heritage for many years, every car deal is different and new, yet the staff, Charles Hughes, Darren, Burrell, Cathy, Sly, all Having been a client of Heritage for many years, every car deal is different and new, yet the staff, Charles Hughes, Darren, Burrell, Cathy, Sly, all show a Team Like performance on my behalf giving me comfort and trust in myself and the decisions we all made together. As if this deal was the only one on their desk that day. Wow! Always going above and beyond in EVERY department! Thank you to the entire Heritage Cadillac for my 3rd vehicle, our families 7+ vehicles and 20 years, as exciting as my first Cadillac experience! More
by P A Palermini
Other Employees Tagged: Daren Schaffert, Burrell Henry, Kathleen Clapper
April 07, 2019
Car maintenance Heritage will always be my dealer of choice. My car consultant Henry B. is always there to take car of my car needs. He’s very professional and kind Heritage will always be my dealer of choice. My car consultant Henry B. is always there to take car of my car needs. He’s very professional and kind. When I enter the dealership he knows me but name and that makes me feel like family. I trust you guys with all my car needs. While paying my invoice the clerk seem a little frustrated with her day. Please let her know no matter how bad it gets she must maintain a smile. The customer or someone is always watching. Thank you for caring about your customers. Sincerely, Cathy R More
by Catcat19
Other Employees Tagged: Roger Fowler, Keith Herrera, Henry B
March 29, 2019
Great Customer Service We loved working with Charles. He is such a great guy and we learned a lot and feel great about our choice. We love the new family car. Thanks Char We loved working with Charles. He is such a great guy and we learned a lot and feel great about our choice. We love the new family car. Thanks Charles. More
by DW
March 23, 2019
No where else to car shop but at Heritage No doubt about it Heritage Cadillac is the best, one stop shopping. They are over-the-top with service. From the time I drive into the dealership unti No doubt about it Heritage Cadillac is the best, one stop shopping. They are over-the-top with service. From the time I drive into the dealership until I leave, I am treated like a queen. More
by Nancy
Other Employees Tagged: Chris Kristin, only mechanic that can work on my car ever. He is so knowledgeable and timely. Burrell Henry the best service manager.
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