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Charles Lucas

Overview Reviews (8) Inventory (292)

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Charles Lucas

Sales Associate

Heritage Toyota Owings Mills

9801 Reisterstown Rd.
Owings Mills, MD 21117

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5.0

8 Reviews

Overview Reviews (8) Inventory (292)

Dealership Experience

9 mos

Industry Experience

1 yr, 6 mos

5.0

8 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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8 Reviews of Charles Lucas

March 21, 2026

Dealership Rating

Employee Rating

Charles was very helpful in the purchasing process, and the price was right. Would recommend the price was right. Would recommend More

by Pauly_wal_nuts

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Tamera Bradley

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Mar 24, 2026 -

Heritage Toyota Owings Mills responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Owings Mills so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

February 08, 2026

Dealership Rating

Employee Rating

Charles doing Great service and nice work I am happy with him I will refer my friend there with him I will refer my friend there More

by keshab

Recommend Dealer

Yes

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Feb 10, 2026 -

Heritage Toyota Owings Mills responded

Keshab, thank you so much for your feedback! Charles will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 04, 2026

Dealership Rating

Employee Rating

I'm very pleased Charles and Jay did there thing for me in a tight squeeze EXCELLENT in a tight squeeze EXCELLENT More

by Juggo563

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jalen Reitter

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Feb 05, 2026 -

Heritage Toyota Owings Mills responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

January 25, 2026

Dealership Rating

Employee Rating

Charles was very helpful when I got there to show me the used truck I wanted to look at. From there he worked with manager John and they were able to get me a better deal on a new truck. The next day Charl used truck I wanted to look at. From there he worked with manager John and they were able to get me a better deal on a new truck. The next day Charles helped process my trade in and get the new truck. Erika was very helpful with all the financial forms for the loan and processing. More

by Cj51969

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Erika Hodge, John Holliday, Walter McDonald , Dmitry Chekhlatyy

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Jan 28, 2026 -

Heritage Toyota Owings Mills responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

January 24, 2026

Dealership Rating

Employee Rating

Charles was very knowledgeable on everything we asked and I would definitely recommend him for any car buying experiences you guys have/questions! I would definitely recommend him for any car buying experiences you guys have/questions! More

by Justpat41

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Erika Hodge, Walter McDonald

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Jan 26, 2026 -

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 13, 2025

Dealership Rating

Employee Rating

Inventory was managed well great selection, and great sales person. Charles was extremely helpful as well as quick to respond and help his customer. sales person. Charles was extremely helpful as well as quick to respond and help his customer. More

by Ethan Orozco

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

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Dec 17, 2025 -

Heritage Toyota Owings Mills responded

Hi Ethan, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

December 12, 2025

Dealership Rating

Employee Rating

Charles was super helpful, very solicitous and extremely eager to please. We really enjoyed working with him and would highly recommend anyone else to work with him as well. A+ to Charles. eager to please. We really enjoyed working with him and would highly recommend anyone else to work with him as well. A+ to Charles. More

by Skip

Purchase Time

Recommend Dealer

Yes

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Dec 17, 2025 -

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

September 13, 2025

Dealership Rating

Employee Rating

Charles was fantastic! Helped me sell my car last minute on a very tight timeline! The whole team pitched in and the process was a breeze! Helped me sell my car last minute on a very tight timeline! The whole team pitched in and the process was a breeze! More

by Reb.cohen

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Luis Lopez , Dmitry Chekhlatyy

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Sep 14, 2025 -

Heritage Toyota Owings Mills responded

Reb, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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