Charles Lucas
Charles Lucas at Heritage Toyota Owings Mills

Charles Lucas

Sales Associate

Heritage Toyota Owings Mills

9801 Reisterstown Rd.
Owings Mills, MD 21117

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5.0
8 Reviews

Dealership Experience

9 mos

Industry Experience

1 yr, 6 mos

5.0

8 Reviews

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8 Reviews of Charles Lucas

March 21, 2026

Dealership Rating
Employee Rating

Charles was very helpful in the purchasing process, and the price was right. Would recommend More

by Pauly_wal_nuts
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tamera Bradley

Mar 24, 2026

Heritage Toyota Owings Mills responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Owings Mills so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

February 08, 2026

Dealership Rating
Employee Rating

Charles doing Great service and nice work I am happy with him I will refer my friend there More

by keshab
Recommend Dealer
Yes
Feb 10, 2026

Heritage Toyota Owings Mills responded

Keshab, thank you so much for your feedback! Charles will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 04, 2026

Dealership Rating
Employee Rating

I'm very pleased Charles and Jay did there thing for me in a tight squeeze EXCELLENT More

by Juggo563
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jalen Reitter

Feb 05, 2026

Heritage Toyota Owings Mills responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

January 25, 2026

Dealership Rating
Employee Rating

Charles was very helpful when I got there to show me the used truck I wanted to look at. From there he worked with manager John and they were able to get me a better deal on a new truck. The next day Charl More

by Cj51969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erika Hodge, John Holliday, Walter McDonald , Dmitry Chekhlatyy

Jan 28, 2026

Heritage Toyota Owings Mills responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

January 24, 2026

Dealership Rating
Employee Rating

Charles was very knowledgeable on everything we asked and I would definitely recommend him for any car buying experiences you guys have/questions! More

by Justpat41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erika Hodge, Walter McDonald

Jan 26, 2026

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 13, 2025

Dealership Rating
Employee Rating

Inventory was managed well great selection, and great sales person. Charles was extremely helpful as well as quick to respond and help his customer. More

by Ethan Orozco
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Dec 17, 2025

Heritage Toyota Owings Mills responded

Hi Ethan, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

December 12, 2025

Dealership Rating
Employee Rating

Charles was super helpful, very solicitous and extremely eager to please. We really enjoyed working with him and would highly recommend anyone else to work with him as well. A+ to Charles. More

by Skip
Purchase Time
Recommend Dealer
Yes
Dec 17, 2025

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

September 13, 2025

Dealership Rating
Employee Rating

Charles was fantastic! Helped me sell my car last minute on a very tight timeline! The whole team pitched in and the process was a breeze! More

by Reb.cohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Lopez , Dmitry Chekhlatyy

Sep 14, 2025

Heritage Toyota Owings Mills responded

Reb, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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