Charles Mitchell
Charles Mitchell at Joyce Honda

Charles Mitchell

Asst. Service Manager

Joyce Honda

3166 NJ-10
Denville, NJ 07834

Contact Me
4.7
263 Reviews
4.7

263 Reviews

Write a Review

263 Reviews of Charles Mitchell

August 18, 2026

Dealership Rating
Employee Rating

Good service ,quick response,good staff, good reception area,reasonable price,can refer to others, can get free service coupons More

by sgshahdr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 17, 2026

Dealership Rating
Employee Rating

I have been going to the Joyce Honda Service Dept since purchasing my 2017 Civic from Joyce Honda. They are professional, skilled and proactive, pleasant, always update you if you wait, explain any unexpec More

by K2THANKFUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Jonathan Perez, Alex Kulik , Steve White in the Parts Dept. - also 5 star!

Aug 18, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 11, 2026

Dealership Rating
Employee Rating

Service department is a bunch of grifters. Work is never done properly and I almost always have to take my car back for a second appointment. Prices are exorbitant and they have repeatedly tri More

by Joyce.Honda.is.a.scam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 10, 2026

Dealership Rating
Employee Rating

Always the best service. They advise in advance on any additional maintenance needed without pressing you for a decision. More

by rensilin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 31, 2026

Dealership Rating
Employee Rating

I am very disappointed. They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off th More

by nekemadavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2026

Joyce Honda responded

We're truly sorry to hear about your experience and understand why this would be so frustrating. We never want any customer to leave feeling disappointed or concerned about the condition of their vehicle. We take situations like this very seriously. Had we known the windshield was cracked after the wiper installation, we would have acknowledged it immediately and brought it to your attention rather than allowing you to discover it yourself. Transparency is important to us, and we regret that this experience did not reflect the level of service we strive to provide. While you were still at our dealership, we had the opportunity to review what happened, determine the cause of the damage to the windshield, and resolve the issue without hesitation. We appreciate you bringing your concern to our attention and are sorry that this experience fell short of the level of service you expected from us. We would also appreciate the opportunity to examine the wiper blades as well. Kind Regards, Erik Matos - Service Manager Joyce Honda 973-361-1396 erik_matos@joycehonda.com

July 25, 2026

Dealership Rating
Employee Rating

Absolute great place to get your family car serviced! Great team and management. Thank you. More

by CRAIG.STIX.M3XZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 27, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 16, 2026

Dealership Rating
Employee Rating

Always professional, accommodating, honest. I've been buying Honda's since I could drive, and Joyce Honda provides premier service on all levels. So glad they are in my home town! More

by ANEW DAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 01, 2026

Dealership Rating
Employee Rating

Outstanding in every way! Best service department we've ever had with any car dealership ever. More

by MRBOBF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

June 30, 2026

Dealership Rating
Employee Rating

Always gives a detailed estimate, on time and never forces unrelated purchases. They even have done free checkups for my CRV. I have experience with other dealerships and they were poor to say the leas More

by PARAN GOGOI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

June 20, 2026

Dealership Rating
Employee Rating

Excellent service with very knowledgeable personnel. . Didn’t have to wait long for my scheduled oil change.. Prices are very reasonable!! More

by CAPPY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

1
...

Dealership Inventory (363 Vehicles)

used 2023 Kia Forte car, priced at $18,583
2023 Kia Forte
used
Steel Gray exterior
Automatic
Front-wheel Drive
used 2025 Honda CR-V car, priced at $33,894
2025 Honda CR-V
used
Black exterior
CVT
All-wheel Drive
used 2020 Honda HR-V car, priced at $16,639
2020 Honda HR-V
used
Crystal Black Pearl exterior
CVT
All-wheel Drive
used 2024 Honda CR-V car, priced at $32,894
2024 Honda CR-V
used
Platinum White Pearl exterior
CVT
All-wheel Drive
used 2026 Honda CR-V Hybrid car, priced at $40,894
2026 Honda CR-V Hybrid
used
Canyon exterior
CVT
All-wheel Drive
used 2017 Hyundai Sonata car, priced at $17,307
2017 Hyundai Sonata
used
Nouveau Blue exterior
Automatic
Front-wheel Drive