Charles Mitchell
Charles Mitchell at Joyce Honda

Charles Mitchell

Asst. Service Manager

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.7
266 Reviews
4.7

266 Reviews

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266 Reviews of Charles Mitchell

September 18, 2026

Dealership Rating
Employee Rating

I have been using Joyce for 25 years. Thank you for helping me. The staff listen. More

by MARIAPINA1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

September 15, 2026

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Employee Rating

I've been a customer of Joyce Honda since December of 2018 and have always been very satisfied with the degree of attentiveness and service that I have received and recently brought my cousin to buy a us More

by PAULAGOSTINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 15, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

September 14, 2026

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Employee Rating

Always helpful courteous timely service . Trust the dealership and workers. Will keep going back for service More

by ROSEBROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 15, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 18, 2026

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Employee Rating

Good service ,quick response,good staff, good reception area,reasonable price,can refer to others, can get free service coupons More

by sgshahdr
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 20, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 17, 2026

Dealership Rating
Employee Rating

I have been going to the Joyce Honda Service Dept since purchasing my 2017 Civic from Joyce Honda. They are professional, skilled and proactive, pleasant, always update you if you wait, explain any unexpec More

by K2THANKFUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Jonathan Perez , Alex Kulik, Steve White in the Parts Dept. - also 5 star!

Aug 18, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 11, 2026

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Employee Rating

Service department is a bunch of grifters. Work is never done properly and I almost always have to take my car back for a second appointment. Prices are exorbitant and they have repeatedly tri More

by Joyce.Honda.is.a.scam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 10, 2026

Dealership Rating
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Always the best service. They advise in advance on any additional maintenance needed without pressing you for a decision. More

by rensilin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 31, 2026

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Employee Rating

I am very disappointed. They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off th More

by nekemadavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2026

Joyce Honda responded

We're truly sorry to hear about your experience and understand why this would be so frustrating. We never want any customer to leave feeling disappointed or concerned about the condition of their vehicle. We take situations like this very seriously. Had we known the windshield was cracked after the wiper installation, we would have acknowledged it immediately and brought it to your attention rather than allowing you to discover it yourself. Transparency is important to us, and we regret that this experience did not reflect the level of service we strive to provide. While you were still at our dealership, we had the opportunity to review what happened, determine the cause of the damage to the windshield, and resolve the issue without hesitation. We appreciate you bringing your concern to our attention and are sorry that this experience fell short of the level of service you expected from us. We would also appreciate the opportunity to examine the wiper blades as well. Kind Regards, Erik Matos - Service Manager Joyce Honda 973-361-1396 erik_matos@joycehonda.com

July 25, 2026

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Employee Rating

Absolute great place to get your family car serviced! Great team and management. Thank you. More

by CRAIG.STIX.M3XZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 27, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 16, 2026

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Employee Rating

Always professional, accommodating, honest. I've been buying Honda's since I could drive, and Joyce Honda provides premier service on all levels. So glad they are in my home town! More

by ANEW DAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

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