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Brandon Cannon

Overview Reviews (150)

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Brandon Cannon

Service Lane Manager

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6

150 Reviews

Overview Reviews (150)

4.6

150 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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150 Reviews of Brandon Cannon

October 08, 2026

Dealership Rating

Employee Rating

I was very informed on my issue and updated regularly throughout the process. Brandon was very good to work with. throughout the process. Brandon was very good to work with. More

by leei1978

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

October 08, 2026

Dealership Rating

Employee Rating

At this store the service was very clean and organized and they were very quick to help me. and they were very quick to help me. More

by JWarren

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dominic Fiorentino

October 07, 2026

Dealership Rating

Employee Rating

Told me what the time was going to be for my service while I waited. Gave me an update while I was waiting and beat the time he promised by 15 min. while I waited. Gave me an update while I was waiting and beat the time he promised by 15 min. More

by Jmichaelfranklin

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

October 06, 2026

Dealership Rating

Employee Rating

Thorough service, inspections are thorough and the employees are polite, professional and listen well and are attentive to the customer. employees are polite, professional and listen well and are attentive to the customer. More

by SWPLATE57

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Floystrop

September 28, 2026

Dealership Rating

Employee Rating

Everyone was so helpful and knowledgeable. It was a pleasure doing business there. This is our 3rd car from Jim Ellis. It was a pleasure doing business there. This is our 3rd car from Jim Ellis. More

by Fmberb

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

Oct 04, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we truly appreciate your continued trust in Jim Ellis Buick GMC Mall of Georgia. We look forward to being here whenever you need us.

September 24, 2026

Dealership Rating

Employee Rating

Issue reoccurred 2 times with this same dealership. At least between the Service Manager and Brandon it is temporarily resolved and will hopefully not happen ever again. At least between the Service Manager and Brandon it is temporarily resolved and will hopefully not happen ever again. More

by Mystf0169

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

Sep 25, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

September 17, 2026

Dealership Rating

Employee Rating

We did not have an appointment and Brandon worked with us to get the service required. to get the service required. More

by genehallret

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

Sep 22, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi Gene, we appreciate you recognizing Brandon for helping you out even without an appointment. We're happy he was able to get your service taken care of and make things work for you. We really appreciate your business and are happy to have you as a customer at Jim Ellis Buick GMC Mall of Georgia.

September 16, 2026

Dealership Rating

Employee Rating

Everything was great My issue was resolved very quickly and professionally. I had a great experience and professionally. I had a great experience More

by Friedman.kevin

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

Sep 17, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Kevin, we’re glad your issue was resolved quickly and professionally at Jim Ellis Buick GMC Mall of Georgia. It’s great to know the whole experience went so well. We appreciate you choosing us!

September 08, 2026

Dealership Rating

Employee Rating

They fixed the problem. Even though it wasn't done the first time, they acknowledged the issue and got it right. Even though it wasn't done the first time, they acknowledged the issue and got it right. More

by Sobczakdavid

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon

Sep 09, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi David, I’m glad the team took the time to address the issue and get it resolved properly. We know it’s frustrating when something isn’t fixed the first time, so I’m glad they acknowledged what happened and made sure to get it right. Thank you for giving us the opportunity to make it right.

September 08, 2026

Dealership Rating

Employee Rating

Great service and the peoples too at the desk , my truck 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good More

by j_amador03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Stecker, Ed Barnes, Melissa Toole, Charles Prayor, Tom Floystrop, Monica Hernandez, Dominic Fiorentino

Sep 09, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, I’m glad to hear your truck is running great after your visit. It’s also nice to know the service team at Jim Ellis Buick GMC Mall of Georgia treated you well from the moment you checked in. We appreciate you trusting us with your truck!