Charles Stanley | Page 7

Initial experience was great via email. The dealership was not as smooth and I did not receive the deal I agreed to. My initial deal was for first month and DMV down. When I arrived at the dealership the was not as smooth and I did not receive the deal I agreed to. My initial deal was for first month and DMV down. When I arrived at the dealership there was an acquisition fee added. Had I known about this fee I would have not gone ahead with my purchase. More

by cvollaro10 Verified Customer Verified Customer

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I closed on a 2021 Cherokee on 9/21. 16 days later the car disabled at mid-nite on a cold overnight in NYC. I had to contact roadside asst, as the vehicle had to be towed. Based on roadside assistance int car disabled at mid-nite on a cold overnight in NYC. I had to contact roadside asst, as the vehicle had to be towed. Based on roadside assistance intervention, it appeared that the starter or fuel pump on the vehicle failed. Coincidentally, I was 3miles from where I purchased, EASTCHESTER CHRYSLER, Bronx, NY. By the time the tow was complete, it was 3am. I waited for 4.5hrs in the car with no heat since the car would not start until service opened. At that time, after all the inconvenience, frustration n annoyance, I was advised by service that I would have to wait 4-5hrs for them to check the car before I could be approved for a loaner vehicle. My experience with other vehicle brands have never been one where they imposed such an outrageous idea. Adding insult to injury is the fact that there was attempt to blame the car failure on me, as a service rep stated, "there could be outside influences". Their suggestion was that I could have put in the wrong gas, more absurdity! In all, there was no value placed on me being a new car buyer, no overall customer empathy or satisfaction. They were not even willing to give me a ride to my place of residence. The only thing that was offered to me was a ride to any place in the same district, meaning in the Bronx. I had to come out of pocket to pay $35 dollars just to get home, still tired n odorous from the day before. Afterwards, I reached out to corporate customer care and still resolve has been slow. I would not recommend anyone to purchase or service their vehicle at this location. The response to my ordeal has resulted in further undue hardship and stress. It is as if I have been left by the curbside to die, as they continued to stick the knife in deeper to my wounds. Anyone reading this review, if you are looking for a commitment to customer satisfaction or care, you probably will have to do jumping jacks or somersaults to get it from the people working at this location. More

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Very very great customer service all around the board🥇🥇🥇🥇 They people treat you like family and I have bought 5 cars from them keep up the great work 🥇🥇🥇 board🥇🥇🥇🥇 They people treat you like family and I have bought 5 cars from them keep up the great work 🥇🥇🥇 More

by SCRAPMULA090 Verified Customer Verified Customer

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I was satisfied this time around with the service I received. I would have rated it a 5 star if the car had a full tank of gas or someone advising me how much gas the vehicle had. received. I would have rated it a 5 star if the car had a full tank of gas or someone advising me how much gas the vehicle had. More

by RUBYLHILLS Verified Customer Verified Customer

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Horrible experience. First dealer transaction for me alone since my husband died and I feel like I was taken advantage of. Was at the dealership for over 5 hours. Never again. Lots of bait and switch. W alone since my husband died and I feel like I was taken advantage of. Was at the dealership for over 5 hours. Never again. Lots of bait and switch. Will not recommend to anyone. There are 100 people working there and everyone stares at each other dumbfounded. Ridiculous. Joanne Api, 52 New Rochelle, NY More

by APIJ Verified Customer Verified Customer

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Traded my car for a new Durango and the experience was unforgettable. Quick, safe and professionally handled. Although the appointment time was not met, the manager made sure I was taken care of and gav unforgettable. Quick, safe and professionally handled. Although the appointment time was not met, the manager made sure I was taken care of and gave me the best salesperson with work through the sale. More

by mpico215 Verified Customer Verified Customer

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extremely helpful I walked in already knowing what I was looking for. Being here I saw that there were more options that I had not thought through. I was helped by two I walked in already knowing what I was looking for. Being here I saw that there were more options that I had not thought through. I was helped by two great gentlemen who were there to support me in making a decision and answered all of my questions to ensure that I was making the right one. More

by Jasmin.E Verified Customer Verified Customer

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Always A Mysterious Fee! I went to the dealership because I saw a 2016 Honda Civic on sale for $12000. Before I could even get a test drive, the salesman comes over with this I went to the dealership because I saw a 2016 Honda Civic on sale for $12000. Before I could even get a test drive, the salesman comes over with this sheet of paper, itemizing a bill, with the total price of the car $17000!!!! xxx, are you guys crazy. There was a mysterious fee on the bill for $3890. What the heck is that for? His answer, work they did on the car. Well if the dealership did work on the car, why didn't they fix that weed burn on the seat? What kind of work did you do for $4000? That is a lot of freaking work! And why wasn't that fee added on to the price of the car on the internet? Then the fee was lowered to $3000, THAT IS WHEN I REALIZED I WAS BEING BAMBOOZLED!!!!!!!!! Don't trust a dealership when they bait you with one price, then you get there, the price changes, especially when they can't explain it. More

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Treated like a walk-in Even though I made appointments no one was ready to assist me. When I first tried to buy a car you wanted to sell me what you had to sell. You took a Even though I made appointments no one was ready to assist me. When I first tried to buy a car you wanted to sell me what you had to sell. You took a deposit to locate a vehicle and never followed through so I went to another dealer. Now I set up service for a recall weeks in advance and not only isn't the part there but you take my vehicle and send me home walking only to call me back to tell me you can't do it. but you did find the effort to tell me you can do a service for about $400. More

by emanem44 Verified Customer Verified Customer

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The salesman was great but Financial advisor sucked, he wanted to rip me off with the $3000 warranty, He made it sound like i had to have it, when you don’t its a shame he just wanted his cut to be bigger. wanted to rip me off with the $3000 warranty, He made it sound like i had to have it, when you don’t its a shame he just wanted his cut to be bigger. More

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