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Charlie Hook

Overview Reviews (369) Inventory (515)

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Charlie Hook

F&I Manager

Orem Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.5

369 Reviews

Overview Reviews (369) Inventory (515)

4.5

369 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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369 Reviews of Charlie Hook

October 22, 2025

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Employee Rating

Good customer service, I been there before , definitely meeting Brock was the best part of it , also Omar , they did their best to help me . meeting Brock was the best part of it , also Omar , they did their best to help me . More

by jessica.martinez.2112

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Drew Brown, Lane Brown, Kyle Bourgeois, Brock DeLuca, Jordan Christensen, Easton Adams, Jake Chauvin, Denton Anderson, Kai Curran

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October 19, 2025

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The process a little too fast/pushy for my comfort, but that was because of the lateness of the hour. Things were smooth, but very business focused. that was because of the lateness of the hour. Things were smooth, but very business focused. More

by brycerosengren

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charlie Hook

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October 10, 2025

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The service was excellent as well as the experience. Stayed till late hours but it was worth it. Stayed till late hours but it was worth it. More

by coco_7wk

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 10, 2025 -

Orem Toyota responded

We appreciate your positive review and are thrilled to hear you had an excellent experience with our service at Orem Toyota. Take care.

October 06, 2025

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Employee Rating

I was buying my first car and Charlie was great. He went over everything and was so sweet. Thank you for everything He went over everything and was so sweet. Thank you for everything More

by tonyasimi67

Verified Customer

Sales Price Transparency

Recommend Dealer

Yes

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Oct 14, 2025 -

Orem Toyota responded

We're glad our team could assist you in purchasing your first car. Thank you for choosing Orem Toyota.

September 18, 2025

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Employee Rating

From start to finish the sale was easy. I didn’t feel like they ever tried to sneak any random pricing onto the car. They explained all costs and were willing to negotiate a better financin I didn’t feel like they ever tried to sneak any random pricing onto the car. They explained all costs and were willing to negotiate a better financing rate since we were pre approved for a much better rate than what they initially told us. More

by troy

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bryce

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Sep 29, 2025 -

Orem Toyota responded

We appreciate your feedback and are glad to hear you had a smooth experience with us at Orem Toyota. Wishing you many great adventures in your new car.

September 10, 2025

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Employee Rating

Charlie was fantastic! He was so informative and gave me all of the information I needed to finance my vehicle. He was so informative and gave me all of the information I needed to finance my vehicle. More

by Wwdanniedo

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sean Carsen

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Sep 10, 2025 -

Orem Toyota responded

We’re glad to hear our team was able to provide such helpful service. Thank you for sharing your positive experience with us at Orem Toyota.

September 02, 2025

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Employee Rating

For a cash paying customer, it surely took too long to get out of there. get out of there. More

by JLCREID

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Drew Brown

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Oct 01, 2025 -

Orem Toyota responded

Hello, We appreciate you sharing this review. Here at Orem Toyota, it is always our goal to provide five-star service for our guests. If you'd like to further discuss your wait time, please don't hesitate to give me a call. Customer Relations Manager 801-223-4406

July 26, 2025

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All in all it was good. But there wasn’t enough finance people around at the time. I waited a while but for the most part it was good. But there wasn’t enough finance people around at the time. I waited a while but for the most part it was good. More

by bertcox54

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ismael Flores

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Jul 26, 2025 -

Orem Toyota responded

Thank you for your feedback. We appreciate your patience and will share this with our team to improve the experience at Orem Toyota.

July 19, 2025

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Employee Rating

Austin was awesome and educated about the vehicle. Him, the accessory and finance people made it all happen to have the most perfect truck! Him, the accessory and finance people made it all happen to have the most perfect truck! More

by Andreamower

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Drew Brown, Nate Casper , Austin Russell

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Jul 19, 2025 -

Orem Toyota responded

We're glad to hear our team made your truck purchase a great experience. Enjoy your new vehicle!

June 30, 2025

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Employee Rating

It was a great experience. Kyle helped me find the right vehicle and made the process as easy as possible. Kyle helped me find the right vehicle and made the process as easy as possible. More

by michael.hedge

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Kyle Bourgeois, Colby Sanders

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Jun 30, 2025 -

Orem Toyota responded

We're pleased to hear you had a great experience. Our team was glad to assist you in finding the right vehicle.

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