181 Reviews
Write a ReviewDealership Experience
6 yrs, 11 mos
Industry Experience
6 yrs, 11 mos
Languages Spoken
English
Mandarin
181 Reviews of Charlie Li
May 09, 2025
This was the only dealership that actually gave me a price over the phone. Tom was transparent and great to work with. I have to take one star off because when i got the car, it had a very deep dent in price over the phone. Tom was transparent and great to work with. I have to take one star off because when i got the car, it had a very deep dent in the door that was not present on my thorough inspection prior to purchase. This must have happened during gas and final clean up. Dealership did they're best to repair the dent but it was so severe the door needed to be removed at a body shop for prep and paint. I did not want to go through with all that so i reluctantly accepted that this was my cars first dent before i even drove it off the lot. Overall great dealership but they dropped the ball on the details. More
Other Employees Tagged: Tom Redd
April 28, 2025
Great service. Answered all of my questions. I’m very happy with my purchase. Thank you Saul! Answered all of my questions. I’m very happy with my purchase. Thank you Saul! More
Other Employees Tagged: Saul Gaitan, Kevin Eng
April 26, 2025
Excellent service and attentive to my needs Professional staff and timely Would recommend dealership and staff staff and timely Would recommend dealership and staff More
Other Employees Tagged: Karen Goodwin
April 10, 2025
I knew I wanted a hybrid and was deciding between Toyota and Honda. I went on the Honda Civic based on the look and Honda having a reputation as a reliable vehicle. I’ll be honest that I didn’t shop this ar and Honda. I went on the Honda Civic based on the look and Honda having a reputation as a reliable vehicle. I’ll be honest that I didn’t shop this around and went directly to Sierra Honda because of your sales rep Brandon Cisneros. He was highly recommended. My sales negotiation was strictly via cellphone and this was an easy process for me. I was impressed with my purchase but more satisfied with Brandon’s patience and vehicle knowledge. I’m extremely happy with my purchase and look forward to future transactions. Thanks, Ozzie C. More
Other Employees Tagged: Brandon Cisneros
April 09, 2025
Brandon is friendly and comfortable to work with. Not pushy at all, which is great! Not pushy at all, which is great! More
Other Employees Tagged: Brandon Cisneros
April 03, 2025
Kate and Saul were very welcoming and empathetic. Saul exemplifies excellent customer service. I will definitely refer my families and friends to do business with Sierra Honda and look for Saul. Saul Saul exemplifies excellent customer service. I will definitely refer my families and friends to do business with Sierra Honda and look for Saul. Saul treated me not just a client but as a person. More
Other Employees Tagged: Saul Gaitan, Karen Goodwin
March 31, 2025
Helpful and pleasant experience. Our time there was a little longer due to how busy it was, nonetheless, the process was smooth Our time there was a little longer due to how busy it was, nonetheless, the process was smooth More
Other Employees Tagged: Chris Gonzales, Adrian Chacon


