Charlie Marquez | Page 4

It doesn't get better than this! I am a returning customer leasing another Mazda CX5. I loved my first CX5 and opted to do it again. The customer service at Irwin Mazda is exceptional I am a returning customer leasing another Mazda CX5. I loved my first CX5 and opted to do it again. The customer service at Irwin Mazda is exceptional from start to finish and I have to add service calls in between are the best experiences I have ever had! My sales team this time were so accomodating and helpful; Gwen, Charlie and Carlos made everything absolutley effortless for me. I would reccomend this Irwin dealership to everyone, you will not be disappointed. More

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A great experiance leasing my Mazda Miata RF We came to Irwin Mazda to check out the new Mazda Miata RF. Gwen Gainfort assisted us showing what was available in the type of vehicle we were lookin We came to Irwin Mazda to check out the new Mazda Miata RF. Gwen Gainfort assisted us showing what was available in the type of vehicle we were looking for. She then arranged a test drive of a similar car. Unfortunately the vehicle we wanted was not in stock, Gwen told us to be patient and she will find us the exact car we wanted. less than a week later she called and said car was available and when was pickup good for us. We came a day later, the car was ready paperwork was done and delivery complete. Gwen also took a lot of time explaining how the entire car worked. Thank you to Charlie Marquez for going over all of the paperwork and making a long process seem easy. Thank you to Carlos Souse for making the arrangements to have the car we wanted delivered to Irwin Mazda. No one tried to talk us into a different vehicle. I thought that was a great way to do business. More

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What a refreshing experience! Went to Irwin Mazda to lease my dream car and trade in my old one. What a pain free experience; Working with Jay, Gwen and Charlie was seamless and en Went to Irwin Mazda to lease my dream car and trade in my old one. What a pain free experience; Working with Jay, Gwen and Charlie was seamless and enjoyable. I was in and out pretty quick and felt no pressure whatsoever. Compared with some other places, Irwin Mazda stand above all. I have finally found a dealer I feel comfortable with and look forward to coming back for my next car. Lovely people, who genuinely want to help and dont mess around! Great job! More

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Attentive & Professional From the very first contact through the delivery my daughter and I were treated with the utmost of professionalism and respect. The entire purchase t From the very first contact through the delivery my daughter and I were treated with the utmost of professionalism and respect. The entire purchase transaction was smooth and easy. Many thanks to Travis, Jay, Charlie and Jeff. This is what a purchase should be! More

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Satisfied long term customer I'm on my 3rd vehicle with this dealership. Have had consistently excellent interactions with Jay, Gwen, and Charlie. This group listens, and provid I'm on my 3rd vehicle with this dealership. Have had consistently excellent interactions with Jay, Gwen, and Charlie. This group listens, and provides honest feedback. Always prompt, courteous, helpful and knowledgeable. Service department is excellent. If anyone I know is in the market I would recommend they visit the folks at Irwin before they make a decision. More

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Review of sales person Gwen and Charlie at finance departmen Gwen was extremely courteous and thorough with all the features of the car , (Mazda6),answered all the questions , and kept on asking if any other he Gwen was extremely courteous and thorough with all the features of the car , (Mazda6),answered all the questions , and kept on asking if any other help was needed. On revisit Gwen again was very helpful , pleasant and resolved all the concerns that we had. They had all types of Mazda car options available in the dealership . Almost all color and type of Mazda. Charlie was extremely helpful in financial front. I would strongly recommend visiting this dealerships for purchasing your car. More

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A nice car shopping experience Great car shopping experience. Gwen was courteous, knowledgeable and answered all my questions. There was no pressure at anytime so I felt comfortable Great car shopping experience. Gwen was courteous, knowledgeable and answered all my questions. There was no pressure at anytime so I felt comfortable shopping at Irwin Mazda. Good job Gwen. I would recommend to my friends about Irwin Mazda. Also, Charlie the finance guy was very friendly, patient and explained everything whenever I had questions. Gwen and Charlie are a great team. I am happy that I went home with the car I wanted. More

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freindly no hassels smooth deal payment quoted by sales was payment on contract Delivery was a pleasant experience no hassle Gwen and Charlie wee friendly and kno smooth deal payment quoted by sales was payment on contract Delivery was a pleasant experience no hassle Gwen and Charlie wee friendly and knowledgeable would recommend dealership More

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Great Experience, They don't pressure you Overall a great experience, Gwen was great with the sales process. She talked to me as a person instead of a potential sale. She didn't pressure me Overall a great experience, Gwen was great with the sales process. She talked to me as a person instead of a potential sale. She didn't pressure me during the process, and she was up front and frank regarding the pricing and what they could offer. I know in the past I have always hated the process of buying a car, but this experience was relaxing and easy to handle. I'd recommend Gwen any day of the week. I also have to give xxxxxxto the finance manager Charlie for not trying to oversell the extra coverage on the car. He laid all the details out to me for each form I signed, and everything was smooth sailing. More

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Great General Mgr, Great Dealership, Great Staff Gwen is the best Sales Person we have encountered in the 30 years of car buying. We couldn't have been happier to have had her guiding the deal for Gwen is the best Sales Person we have encountered in the 30 years of car buying. We couldn't have been happier to have had her guiding the deal for us. Gwen made the car buying process seamless and painless because of her vast experience, thoroughness, excellent customer service skills, enormous patience, and ability to answer all of our questions. Gwen gave clear straightforward explanations and made very good suggestions. We appreciated the time she took to demonstrate the features of the car. Gwen stated, to us along the way, that Irwin Mazda stresses the highest professionalism in all of their personnel, and that honesty and exemplary business practices are only what they tolerate. As a customer, I can attest to the truth of that. It's hard to believe what a positive experience the entire car buying process was with the staff of Irwin Mazda. We plan to recommend Gwen and the dealership to all our family and friends and look forward to working with her for many years to come. (Written by a former Toyota owner of 30 years and a new Mazda convert.) Carlos handled my deal with clarity, itemized the details in a simple straightforward way, and made it as comfortable, as I imagine he could, for me to lease the exact car I desired. I had deal proposals from five other dealerships, so I had quite a lot of exposure to how others handled the same car selling process. Just from his information, I could clearly tell the respect he had for a potential customer as well as the integrity of a dealership that I had never dealt with before. I look forward to the next purchase(s) I make at this dealership because of the extremely good first experience. I highly recommend Irwin Mazda and am referring everyone I can to them and to Carlos Sousa (General Manager), Gwen Gainfort (Sales) and Charlie Marquez (Finance). (I found out very shortly before I finalized my deal, that my mother had bought cars and had them serviced at Irwin Lincoln/Mercury 30 yrs ago and said her experience was always top notch. That's a long track record of excellence.) In addition, Charlie Marquez, Finance Mgr, was excellent to deal with. He helped to make the tail-end of the car buying process (often the most painful part...when committing thousands of dollars) as "pleasant" an experience as I've ever had in the last 30 years I've gone through car buying. Charlie is very knowledgeable, helpful, explains everything patiently and clearly, has a great sense of humor and was a real human being (not a fast talking no feeling Finance guy). I can't recommend Charlie high enough, in my experience. When there seemed to be a small discrepancy, all it took was for me to show Charlie what the Sales Mgr had quoted me in writing, and that was all that was needed to resolve it. I braced for a "song and dance" (about needing to get confirmation on the phone and this being after hours, and what I expected to be "the other shoe dropping" part of car buying experiences that are all too common to far too many customers, but... there was nothing of the sort at Irwin Mazda. The customer's word meant something (with the written proof), lessening the anxiety involved in this type of situation. Gwen, Carlos, Charlie and the dealership are highly recommended!! More

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