Charlie Odden | Page 3

I purchased a 2017 Mustang GT, my sales rep was Mark Tallarico.. He promised to replace my center vent and told me it would be in a few weeks, it took 8 months before that vent was replace in the mean t Tallarico.. He promised to replace my center vent and told me it would be in a few weeks, it took 8 months before that vent was replace in the mean time this car has been nothing less than an nightmare. The ford sync spoke German and that required 8 months of being in the shop. When I did get the car back more issues. My dual climate does not work, my air only blows front vents and defrost.. blowing air at the feet is MIA 🙄.. What disappointing is that I walk by Mark Tallarico numerous times while the lemon he sold me was being fixed. He did not acknowledge or appear to even know me less than 2 days after the purchase..My calls and Text to him were ignored.. While at the shop my car obtain numerous dents and damageems on the exterior.. although they did fix it. I feel like the service department is subpar at best. These technicians don't give a crap about my car. Every loaner vehicle that I have been given by them has been a mess.. they don't clean their loaner vehicles.. I have driven over 5 from them while my car has been in service for 8 months. All a mess like they just got it return and handed me the key. One day I stop by to swap out the loaner they provided me because it was ticking when I turned on the heat. I stop by my vehicle to look at it, come to find out my truck was left wide open and windows were rolled down about an inch.. this was the morning before a big evening snow storm. I had to inform my service advisor of it. Imagine if I wasn't there that day. On a positive note, My service advisor Brent has been nothing but a professional.. Keeping me in the loop about the repairs etc. Nice guy. I feel like I made a friend. Also Matt from management has also been a wonder to work with. True professionals.. All and all my experience at North Country Ford had been nothing less than a total disaster minus Brent and Matt. I have upcoming service to get the exterior dings fix, the dual climate and air issue address.. I am praying it will not take another 8 months as in the time I have own it for 9 months. 8 of them have been spent in the repair lot. I would love to hear back from the GM and sit down and have this discussion with him or her. More

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Friend and a Customer I have known Bill Fannon for over 25 years, Billy and the whole North Country staff have taken great care of my families car needs. Thanks I have known Bill Fannon for over 25 years, Billy and the whole North Country staff have taken great care of my families car needs. Thanks More

by CUBCADET98 Verified Customer Verified Customer

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Very easy to work with. Very nice salesman and finance person. Would have been nice to know there was only 1 key before we were done with everything. Was hoping to get a 2nd one made. person. Would have been nice to know there was only 1 key before we were done with everything. Was hoping to get a 2nd one made. More

by SHANE9243 Verified Customer Verified Customer

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Great Sales staff— not pushy- the purchase process was painless!’— brought the vehicle back a few days later— addressed all issue!’ Great Service will definitely return when another vehicle is needed painless!’— brought the vehicle back a few days later— addressed all issue!’ Great Service will definitely return when another vehicle is needed More

by WRESTENSON Verified Customer Verified Customer

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A very positive experience. All areas of the dealership we worked with have been helpful and friendly. We had a problem with moisture on our 2017 Edge's taillight and they order All areas of the dealership we worked with have been helpful and friendly. We had a problem with moisture on our 2017 Edge's taillight and they ordered a part and fixed it. Thank you! More

by m-ksalo Verified Customer Verified Customer

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Great, the staff was very friendly and helpful I worked for Ford Motor Credit, and have dealt with a lot of different dealerships, both professionally and personally. Northtown is one of the top d I worked for Ford Motor Credit, and have dealt with a lot of different dealerships, both professionally and personally. Northtown is one of the top dealerships that I have dealt with. The staff was friendly and very helpful when it came to buying our vehicle. I would highly recommend Mason as a salesperson. More

by HLGREELER Verified Customer Verified Customer

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Just Awesome!!! Perfect Job! Rachel in aftermarket was Awesome! Had my Tuck Ready when promised I give Rachel Teschendorf 5 STARS. I Look Forward to working with the Perfect Job! Rachel in aftermarket was Awesome! Had my Tuck Ready when promised I give Rachel Teschendorf 5 STARS. I Look Forward to working with these guys again More

by gcknapp968 Verified Customer Verified Customer

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09 Lincoln Good price great service, worked well to satisfy my needs for a new vehicle. They spent the time to make sure I got what I wanted. Good price great service, worked well to satisfy my needs for a new vehicle. They spent the time to make sure I got what I wanted. More

by Deoods Verified Customer Verified Customer

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No follow through – would not recommend . Upon receiving car, it was not detailed. Called many times to ask about having this done and there’s been no response. Have on the car 3 1/2 weeks . Upon receiving car, it was not detailed. Called many times to ask about having this done and there’s been no response. Have on the car 3 1/2 weeks and it’s not done as of yet. Car was filthy! More

by GNIEDENFUER Verified Customer Verified Customer

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Traded my truck for a different one Salesman was rude when I didn’t like the trade in price he gave me. It wasn’t until I tried to leave that he agreed to a better price. Then the finan Salesman was rude when I didn’t like the trade in price he gave me. It wasn’t until I tried to leave that he agreed to a better price. Then the finance guy harassed me about adding an extended warranty on a truck that already has a 100k mile warranty. To top it all off I was only giving one key for a 37,000 dollar truck. I Called Charlie Odden 3 times to get a key left 3 messages in 3 days and no return call. This is a very pushy and shady place I will not be coming back! More

by Chris Verified Customer Verified Customer

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