Charlie Smith | Page 16

I have been dealing with Kenny Ross Subaru for 4 years and they have been fantastic. Jake I can always depend on in the Service Department. From Day one he has helped me. When I bought my new Subaru and they have been fantastic. Jake I can always depend on in the Service Department. From Day one he has helped me. When I bought my new Subaru this past November everyone made it so easy for me. I have since moved but I still come to Subaru to have my car checked out. More

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As a customer service worker myself, I am disappointed that I did not have a great experience at this location, especially because I am personally extremely empathetic to employees and business struggles. that I did not have a great experience at this location, especially because I am personally extremely empathetic to employees and business struggles. To begin, I explained to the service writer what my issue was and how another mechanic (different shop) replaced this part for me twice in the last 2 weeks and explained that this other mechanic thinks it has something to do with my computer and not the sensor itself. So y'all replaced the sensor, that I stated above was already replaced twice. Okay, whatever. Maybe it needed to be a Subaru brand part. I go to pick up my serviced vehicle to find that my card would not go through, even though it went through on my end. I was advised to call my bank because I've reached my "daily limit" on my debit card. "There is no daily limit on a debit card" said my bank. My bank states that Subaru needs to approve the transaction since the bank already did it on their end. But the transaction was declined on Subarus end.... The service writer was very kind and let me keep the loaner car until this was sorted out. The next day I see the transaction has reversed into my account, okay whatever. I'll pay again, so I pay again. To find out I'm being charged 2 more times for the same amount. Weird right? I go pick up my car, I let the service writer know, he gives me copy of my receipt and copy of my transaction for bank purposes since we both can't figure out why this is happening. I get in my car, I start driving. I'm like wow it's fixed! Halfway home? The same lights come on/kicking the same code. Hmmm... It's like I stated prior that I don't really think this sensor is the issue! Now, I did not mention the car not being fixed when calling back and forth to Subaru. Because I think getting charged twice for work that didn't even fix the issue is a little more important than the problem not being resolved, it's my money being messed with. Because at this point, I don't know if I even wanna do business with y'all anymore because of the whole money situation. I spoke to Jasmine who was so helpful and kind and I genuinely really appreciate them looking into it and getting back to me so fast. Prior to my experience with her I felt really blown off and like this whole money situation was mine and my banks fault. Even though I was informed by one of the numerous employees that I spoke to, that the issue of transactions reversing has happened to people before. Why has management or whoever runs that dealership not looked into this further, when similar situations have happened to other people? I appreciate all the employees for their help and kindness trying to figure this situation out. It's definitely a complicated one, and I'll be non-fraud disputing the other transactions since it keeps reversing and unreversing everyday for the last 48 hours. But to the manager of this location. Please look into why customers transactions are being declined/reversed on your end. There HAS to be I.T. people you can call to get this sorted or investigated. Anytime there has been an issue regarding payment at my place of business the first people I contact is I.T. because this is dealing with people's MONEY that they work hard for. It is unacceptable to let this situation slide especially if this has happened to other customers at this location. I wouldn't be so upset if this were a $5 transaction. But this was almost a $2k transaction. I would hate for someone else to spend more money than I did and have this same situation happen to them. Once again, I appreciate all of the kind employees who were so helpful to me with this issue. For you, I am thankful! But as for your boss? Honey, get it together and call tech support, you MUST get this figured out. It's genuinely wild to continue letting this happen to your customers. Anyway, that's my sob story. I don't know if y'all will ever see this or even care. Have a good day! More

by KimmyWhite Verified Customer Verified Customer

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I had changed my mind about the color of the Outback Wilderness over the weekend prior to picking up the car on Monday. I called to talked to Ted and they checked to see that the other color, blue, was Wilderness over the weekend prior to picking up the car on Monday. I called to talked to Ted and they checked to see that the other color, blue, was there on the lot and available. I got a answer back, while on the phone, within a minute. My only wish would be that the paper work for the car would show a better breakdown about the cost for all the necessary item and the money that is put down on the car. The pink slip was a bit confusing. Once I got my first payment in the mail, I was able to better see what I owed. Here's to the next 8 years of ownership! More

by killercow Verified Customer Verified Customer

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Start to finish my car buying team was the best. Easy to work with and fun to boot! Easy to work with and fun to boot! More

by TFUSCALDO_0414 Verified Customer Verified Customer

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This was another great experience at Kenny Ross Subaru. This is my fourth vehicle from Kenny Ross in a row. My experience with Vinnie in sales was very smooth and seamless. I will be back again thank you, This is my fourth vehicle from Kenny Ross in a row. My experience with Vinnie in sales was very smooth and seamless. I will be back again thank you, Kenny Ross Subaru. More

by cmb011705 Verified Customer Verified Customer

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Everyone was so friendly and helpful. My salesman is the best around. I highly recommend buying a vehicle from Kenny Ross Subaru. My salesman is the best around. I highly recommend buying a vehicle from Kenny Ross Subaru. More

by gbhockey92173 Verified Customer Verified Customer

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Wonderful experience, staff was very helpful. Greg, charlie, John, Josh, newron, thank you very much Greg, charlie, John, Josh, newron, thank you very much More

by janicemccunn Verified Customer Verified Customer

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The employees are kind. The sales staff aren’t pressuring. The service department staff explain the services well. The sales staff aren’t pressuring. The service department staff explain the services well. More

by K.J.JONES23 Verified Customer Verified Customer

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I'm sorry I did not recognize the name John Petrovich on the survey, so I did not give him a score. I HAD CARDS FOR YOUR OTHER REPRESENTATIVES but not for Teddy. I'm sorry I don't know his last name. He was the survey, so I did not give him a score. I HAD CARDS FOR YOUR OTHER REPRESENTATIVES but not for Teddy. I'm sorry I don't know his last name. He was not present for our closing. All representatives Greg Cooper, Teddy AGAIN - Not sure of his last name, Charles Smith, Adam Martin and James Lokar were exemplary! I give them all five stars! ⭐ ⭐ ⭐ ⭐ ⭐ The two representatives of your dealership that we had the MOST contact with were Greg Cooper and Teddy. Greg Cooper represented your dealership in a most positive way. Greg was extremely courteous, knowledgeable and pleasant to work with. I cannot give Greg enough kudos and accolades for a job well done. Kindly let them know especially Greg Cooper just how much we appreciated all of their efforts and professionalism. Thank you, 👍 Helen More

by mrtornero Verified Customer Verified Customer

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Excellent service. Everything to know about purchasing my Subaru was explained to me comfortable setting Everything to know about purchasing my Subaru was explained to me comfortable setting More

by MARYBERNSDORFF Verified Customer Verified Customer

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