Charlie Trauscht | Page 14

They knew exactly what I like! Everyone went above and beyond to make my experience easy and flawless. Tom and David are professional and courtious. I highly recommend asking for th Everyone went above and beyond to make my experience easy and flawless. Tom and David are professional and courtious. I highly recommend asking for them when visiting the store. More

by BZUREK Verified Customer Verified Customer

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Great Experience Very Friendly team and a great Dealership. Car was clean when I picked it up, and the team did a great job showing me all of the features. Very Friendly team and a great Dealership. Car was clean when I picked it up, and the team did a great job showing me all of the features. More

by atbrown Verified Customer Verified Customer

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Buying made easy Mike Perez and the team did a great job. The papers were ready to sign and after a short introduction to the new van we drove off in record time. Th Mike Perez and the team did a great job. The papers were ready to sign and after a short introduction to the new van we drove off in record time. Thanks Tim More

by TIMOTHY_ADKINS Verified Customer Verified Customer

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Best experience ever in my 20+ years of car buying. Treated like family and not just a potential sale. Every interaction was truly awesome. Highly recommend!!! Treated like family and not just a potential sale. Every interaction was truly awesome. Highly recommend!!! More

by BETTYMCCANTS Verified Customer Verified Customer

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Was treated with respect and like family by the crew at this location. All aspects of purchasing our vehicle made it a great experience. Would definitely return and recommend this dealership. this location. All aspects of purchasing our vehicle made it a great experience. Would definitely return and recommend this dealership. More

by HITEK MECHANICAL LLC. Verified Customer Verified Customer

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Seamless transaction Piotr did a wonderful job in creating a stress-free, smooth transaction. My car buying experience was as simple as picking out the car I wanted, comin Piotr did a wonderful job in creating a stress-free, smooth transaction. My car buying experience was as simple as picking out the car I wanted, coming in to sign the finance paper work, and driving off the lot. Start to finish was about a day and I never felt like I was being pressured. I'm very happy. Thank you Piotr! Also, the finance manager I spoke with was very forthcoming. I appreciated the honesty. Will definitely recommend my friends/family to this dealership. More

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Honestly with the whole process of the purchase of the Lexus RC350 at Mercedes, it was not a very pleasing. I was in very unhappy with how management and Finance Dept was behaving during the process. Mana Lexus RC350 at Mercedes, it was not a very pleasing. I was in very unhappy with how management and Finance Dept was behaving during the process. Manager that was arrogant and rude, whom made me feel like he doesn’t want me to make a purchase. I was called in to come sign the document for the car and I went to the manager whom helped me with a friendly smile. Asked to take a look at the car again, he looked straight at my eyes and told me someone is interested in the car and test driving it but it turned out Nona walked up to me and told me the car is on the lot and no one was looking at it. Now as for the Finance Dept that was handling my whole process acted like I’m wasting her time and rushing me to sign my documents. I will not mention anyone’s name but I do want to mention two wonderful staff that had my experience much better, Nina and Charlie. I’ve purchased my first Mercedes at this same location and came back to purchase with them. 2nd time was the most horrible experiences and it was my thought it will be the last time I purchase from this dealership. However, I had Nina, whom had been professional, nice, helpful and friendly to me. With the outcome of all, Charlie had made a better solution for all the worst to best. Now, I feel I can go back and be confident that the dealership will be there for me. Thank you Nina for making the whole situation better! You’ve earned my 5 stars rating. More

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I have leased 2 cars from Piotr. Piotr was very proactive and pressure free. He listened to what I wanted (price) and found a perfect vehicle at great value. He was extremely knowledgable in providing compar and pressure free. He listened to what I wanted (price) and found a perfect vehicle at great value. He was extremely knowledgable in providing comparison between my old and new car. An exceptional experience. More

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