Charolene Smith

Typical crooked and aggressive, give a good company a bad name. They are the type of people that you can bring in a foggy headlamp asking for it to be replaced and then they will charge you $1710 for replaci name. They are the type of people that you can bring in a foggy headlamp asking for it to be replaced and then they will charge you $1710 for replacing the whole casing. Then when questioning the bill you will find them rude and unhelpful. They will actively look to find ways to overcharge and then act as though this is normal. Charolene Smith was the representative that presented $1710 as "seventeen ten" knowing full well that we asked them to replace a foggy headlamp and so the price of $17.10 makes a lot more sense. Even when I said that was "so cheap we might as well go ahead", she offered no clarification even though I said no to other services that were less expensive. Then when asked about it she acted as though there was nothing that could be done about it. We will be advising anyone that will listen to avoid this Volkswagen service department at all costs. Again, they will actively seek ways to take advantage of any situation and then will be rude and indignant when they are called out for it. While not as much of an issue I was also treated poorly by Matt Wren who was needlessly aggressive and chimed in multiple times during a conversation with another employee a different department. He behavior was not in anyway indicative of good customer service and arguably a good representation of someone that should not be interacting with the public. With these experiences they have made it clear that they are not looking out for your best interest and will do whatever they can to ensure they get as much money from you as possible. The parts department was well staffed and reasonable people. No scams on that side of the wall, but with the Service Department run the way it is I'd rather get my parts from a junk yard. More

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Charolene Smith (Service Manager) did a fantastic job with getting my VW Passat repaired. She squeezed me into the schedule, got my car repaired (wheel speed sensor) within one day, and contacted Allstat with getting my VW Passat repaired. She squeezed me into the schedule, got my car repaired (wheel speed sensor) within one day, and contacted Allstate and had them cover the repair through my extended warranty. She overly communicated and exceeded my expectations. Great job Charolene! More

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Once again Village Volkswagen of Chattanooga gets 5 Stars for outstanding work done on my 2012 VW GTI. Thank you for the great service Charolene, Ryan and Rosario. " You Guys Rock!" for outstanding work done on my 2012 VW GTI. Thank you for the great service Charolene, Ryan and Rosario. " You Guys Rock!" More

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Great Customer Service! I got a great deal with my Trade in! Charolene was so helpful in service and Slater got me into a new car I was looking for! in! Charolene was so helpful in service and Slater got me into a new car I was looking for! More

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While driving home from work Sunday morning (09/06/2020) my engine light comes on. I stopped by a local AutoZone and asked if they were able to do a diagnostic reading on my VW GTI . Due to covid 19 the em my engine light comes on. I stopped by a local AutoZone and asked if they were able to do a diagnostic reading on my VW GTI . Due to covid 19 the employee informed me they could not enter anyone's vehicle. But he informed me that I could use the reader and bring it back so that he could print out the results. The AutoZone employee printed out the sheet and explained to me that code P2015 indicated something was wrong with the intake manifold/sensor. I took a picture of the print out and sent it along with a text message to my VW Service Advisor (Ryan Parker). Now keep in mind this was on a Sunday. His day off. Ryan text me back informing me that he had seen that code before. He asked if I could bring it by the dealership first thing Tuesday morning due to Monday being Labor Day and their service department close. I dropped my vehicle off Tuesday morning and within a short time Ryan called informing me that it was the intake manifold and it was covered under Volkswagen warranty. Later on that evening Ryan called me back informing me that my vehicle was ready for pickup. I asked if it was alright to pick it up the next day and Ryan informed me that I could. Upon receiving my vehicle it had been washed. Which it really needed it (lol). Hats off to Ryan Parker for being such an outstanding VW Advisor and reaching out to me on his day off. Nothing but praise to the Outstanding Service Advisors at Village Volkswagen of Chattanooga Tennessee. Ryan Parker, Charolene Smith, Jacob Widener and Steve Gaverick. (Five Stars *****) (A+) keep up the good work and YOU GUYS ROCK!!!! More

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New Tire Purchase and Installment I'd been searching the internet for new tires for my 2012 VW GTI. After reading reviews I decided on the Continental ExtremeContact DWS 06. I calle I'd been searching the internet for new tires for my 2012 VW GTI. After reading reviews I decided on the Continental ExtremeContact DWS 06. I called my local VW dealership which was (Village Volkswagen) and had them to order the tires. They arrived the next day and Village Volkswagen Service Dept had me scheduled for installment. It was that easy..... To Village Volkswagen Service Department (YOU ROCK!!!) More

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Smitty and Village VW are the BEST! Let's just say they went above and beyond. This is our 5th VW from Smitty and Village VW. Smitty is so easy to work with and is always wanting to ma Let's just say they went above and beyond. This is our 5th VW from Smitty and Village VW. Smitty is so easy to work with and is always wanting to make sure you are completely happy. I had a small issue with my new Beetle convertible. Smitty came to the house, picked it up, dropped off a new loaner. Took care of the issue faster than I expected. Jeff, the Sales Manager, super nice. Both calling me to make sure I have everything I need. I would recommend them over anyone around. More

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Great place to buy a car Smitty is great salesman to work with and always enjoy just chatting with him when I stop in for service. We have bought 4 cars from him and always h Smitty is great salesman to work with and always enjoy just chatting with him when I stop in for service. We have bought 4 cars from him and always had a great customer service and enjoy working with him. I appreciate his sales ability and his honesty in knowing the cars and going over every aspect so you feel confident when you drive off the lot. Along with Smitty we have enjoyed working with many people at Village VW because they take great care of you and pleasant to deal with. Thanks Smitty & the staff at Village VW! More

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What a turn around ! I recently posted a review about my 20,000 mile service. I had an awful experience no doubt.After sharing my experience with the General manager , he I recently posted a review about my 20,000 mile service. I had an awful experience no doubt.After sharing my experience with the General manager , he completely vindicated this establishment. He listened to me about my experience ,apologized for the staff and had me talk with Charolene to make things right. Let me just say this woman is Amazing and may be the very best asset Village Volkswagen has ! She arranged for my car to be picked up at my job,brought me a loaner, fixed all recalls , and had it detailed. She also stayed in communication with me about everything they was doing to my car.After everything was finished my car was delivered with a full tank of gas.These staff members were Amazing and treated me with nothing but respect as if I had made a $40,000 purchase from their company and they appreciated me ! Thanks again Village Volkswagon More

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Old Cars Get Love Too I took my old dirty '07 Jetta in because it's ignition went rogue. They were friendly and as quick as possible and I even got an oil change in while i I took my old dirty '07 Jetta in because it's ignition went rogue. They were friendly and as quick as possible and I even got an oil change in while it was there. But Wait there's more. When I got it back it turns out my oil pump was dying and although I was upset, these things just happen. Charolene was not only informative but extremely nice and helpful for the entirety of my visits. Village has taken good care of me and my family and I hope they continue years ahead to be as upstanding and successful as they are now. More

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