Charolene Smith | Page 4

Took my 2014 VW Passat TDI in for the EPA service plusr I had received word that the EPA work for my 2014 VW diesel Passat TDI was now ready to be done and made a reservation to have this work done on Frida I had received word that the EPA work for my 2014 VW diesel Passat TDI was now ready to be done and made a reservation to have this work done on Friday, July 7, at 9:30 a.m. On arriving at Village Volkswagen, I was also told that a heat filter replacement process had been e-mailed to Village VW the night before so they wanted to do this work when I was there for the EPA work. I greatly appreciated this offer from Randy Barger, Service Advisor for Village VW. I was told it would take approximately 1 1/2 hours to complete this work so I very comfortably waited in the "Waiting Area" where I was able to enjoy peanut butter crackers, popcorn and a diet coke. Village VW has always been most gracious in providing refreshments in their very comfortable waiting room along with a TV, daily newspapers and magazines. Randy kept me advised of the progress being made on my car which made my "waiting" time seem much less than it actually was. At about 10:45 a.m., Randy came to me and told me that all the work had been completed on my car, he provided me with all the documentation I needed to me able to confirm that the diesel engine situation on my 2014 Passat had been taken care of and he told me which pages I needed to be sure and keep in the glove compartment of my car. I highly recommend the service department at Village Volkswagen as well as the individuals who discuss what needs to be done on my car and certainly appreciate the professionalism of the individuals who perform the work! More

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As promised Service was performed on time, they shuttled me to another appointment and picked me up immediately when requested, and let me know when my service wa Service was performed on time, they shuttled me to another appointment and picked me up immediately when requested, and let me know when my service was complete. More

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Service Good job and customer service. Dealetship is good and service was done in the time frame as promised.This dealership does a good job and works well f Good job and customer service. Dealetship is good and service was done in the time frame as promised.This dealership does a good job and works well for the Customer. More

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Fast, friendly and efficient Coffee maker was broken and had no coffee.Did have diet cokes with no cookies. Nice place to wait except for all the people complaining about volkswa Coffee maker was broken and had no coffee.Did have diet cokes with no cookies. Nice place to wait except for all the people complaining about volkswagens and service. More

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Wonderful!! Charlene in Express Service was so friendly and helpful! The parts department was as well! Great service and great people! I will be back in the fu Charlene in Express Service was so friendly and helpful! The parts department was as well! Great service and great people! I will be back in the future! More

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Friendly helpful service Charolene checked me in and explained the 10,000 mi service. Service was completed faster than promised, and check out was easy, no surprises. Would r Charolene checked me in and explained the 10,000 mi service. Service was completed faster than promised, and check out was easy, no surprises. Would recommend. More

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