Chas Sudol | Page 21

What a difference a wash makes. Finally, my Maverick arrived. Austin and everyone else along the way were very helpful. Answered all my questions and set up the ford Pass App. No pr Finally, my Maverick arrived. Austin and everyone else along the way were very helpful. Answered all my questions and set up the ford Pass App. No pressure just the facts. More

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Brian was transparent and friendly, gave us options and took his time explaining all the features. took his time explaining all the features. More

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I ordered a Ford Bronco a year and half ago and the staff at Gosch Ford Temecula were extremely accommodating and impressed with there communication. Chas Sudol and Kymber Norlin were my main contacts and w at Gosch Ford Temecula were extremely accommodating and impressed with there communication. Chas Sudol and Kymber Norlin were my main contacts and were fantastic. I highly recommend this dealership to anyone looking to buy a vehicle. Thank y’all so much! More

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Brian is very kind, excellent customer service, friendly and helpful that helps me to choose the new vehicle. Great sale person overall. and helpful that helps me to choose the new vehicle. Great sale person overall. More

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I wanted to recognize Chas Sudol, Jacob Reed, Jesse Bonilla, and Jason Noble for their amazing customer service. I was looking into a Mach E and initially spoke to Chas and Jesse. They genuinely took Bonilla, and Jason Noble for their amazing customer service. I was looking into a Mach E and initially spoke to Chas and Jesse. They genuinely took the time the break each model and pricing for me. I went into the dealership and met Jacob to test drive the Mach E who knew the vehicle inside and out, while being extremely friendly and genuine. I also spoke to GM Jason Noble who was so kind and personable. They went the above and beyond to offer me a loaner to test the mileage and ensure I knew how it would hold up on my daily long commute. Their customer service and genuine demeanor is a reason why I will return for my next Ford. Thank you Gosch Ford, I truly appreciate everything. More

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Brandon was very nice and helpful. He loves his job and you can tell the great job on explaining the car to us. He loves his job and you can tell the great job on explaining the car to us. More

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UPDATE: See latest review. Update: Chas Sudol has righted some wrongs and for that I have updated my rating to a higher score. It does not change the experience I had prior Update: Chas Sudol has righted some wrongs and for that I have updated my rating to a higher score. It does not change the experience I had prior but it at least eases my mind as to the safety and well-being of my vehicle. Thank you Chas. This dealership put me through xxxx with my most recent purchase of a Pre-Owned certified vehicle. This is the second time I have had a bad experience here and will not be returning for future purchases. I had my vehicle for less than a week before returning with a leak underneath my car, a strong smell of gasoline, and the car running very poorly (which I mentioned during test drive and was told it’s just how larger vehicles drive and that I’m just used to driving my hybrid fusion). My CERTIFIED vehicle from Gosch Ford had a broken catalytic converter, all the clamps underneath the car were broken, and service overfilled my coolant by 2-3 inches, causing it to leak. After bringing my car back to see what was going on, it took 5 days for the used sales department to call me because the service advisor was off for a couple days so I get that… but my car was in service for 2.5 weeks and not once did service call me with an update of what was happening. I called and left voicemails, sent texts asking for updates, not a single time was a call or text returned. After trying and trying and trying for some communication, I had to drive myself to the dealership after just having surgery a week prior just to be able to get some answers. I was told several things that made the situation worse, #1 being “due to the extensive amount of miles you put on the car since you bought it, the catalytic converter probably went out” , NOTE: I live 1 mile away from this dealership and had only put 50-60 miles on it since I bought it, but from day one including the test drive I mentioned the smell of gasoline and the poor driving ability, I also can’t be to blame for the broken clamps and overfilling the coolant causing the leak.I was also told that it looked like a 3 inch rock kicked up and broke it. I would have known if this happened… #2 being that “ford is going to take care of these repairs complimentary” yet I already had the manufacturer warranty and paid $3500 for the extended warranty which means this was not complimentary. I paid out of pocket for these repairs in advance. Ford DID pay a locksmith to make a second key fob for my vehicle and when he came out to make the key, HE told me more about my vehicle and it’s features than anyone during my sale did. There was never a car tour on how to use everything when I purchased, yet a third party locksmith took the time out of his day to show me the features the car had that I had no idea about. I was never told to add my car to ford pass to get my pass points so here I am a month later with no points trying to figure out where they are. Thankfully the new car sales department helped me through this, and helped me set up CarPlay which I was told was wireless but ended up needing a cord. Although the car eventually got fixed after 2.5 weeks, every aspect of this deal was bad. The car should have NEVER been certified in the condition it was in, there should have been communication between the used sales department and the service department about the issues that were brought up, there should have been communication from the dealership to me regarding the status and condition of my vehicle, the dealership should not have tried to blame the customer for the issues they sold the car with, they should have done a tour of the car with its features, etc. There are so many more things I can say about how bad this experience is but I’m sure by now this review is too long. I do want to highlight the following people who we’re not involved in this mess and DID help me and provide great customer service: 1. Kyle and Jesse at new car sales department 2. Stuart with financing 3. Landon with new car sales department More

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Maurice was very helpful and kind. As well as super patient and caring while we were making our decision on which car to purchase. The finance department was very helpful in running al As well as super patient and caring while we were making our decision on which car to purchase. The finance department was very helpful in running all the numbers. More

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Sales consultant, Maurice, was the one that helped me. Answered my questions and helped me through the purchase. Only suggestion is that wish I could have reviewed some add on options I may have purchased Answered my questions and helped me through the purchase. Only suggestion is that wish I could have reviewed some add on options I may have purchased. The finance officer was alright. I do not know his name and did not greet me when I entered the room. He answered my questions and made things easy. I do not agree with having to pay 1000$ extra for theft protection to protect their assets. This seems like something the dealer should pick up if they want that. Other than that, no gripes they made it easy for my Maverick purchase. Would do business again More

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Ordered and waited a year for the truck (which I have heard is to be expected for make and model) so no problems there. Maurice was great as a salesman, very friendly and knowledgeable! Where the issue l heard is to be expected for make and model) so no problems there. Maurice was great as a salesman, very friendly and knowledgeable! Where the issue lies is in the fact that my truck cost 2,000 dollars more than my quoted paperwork. Dealership said they can’t do anything about that pricing, that it is unfortunately an error in how Ford did their ordering for the ‘23 Maverick. End of the day, why does that become my problem? You are a representative of Ford and they didn’t do anything to cushion that news, other than well at least you saved $500 as a first responder! Wow! Thanks! More

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