Donna Holiday

Our experience was great from the start. Connie was our sales person and she was very friendly, knowledgeable about the vehicle we test drove. Our 6 year old grandson was very talkative that Connie was our sales person and she was very friendly, knowledgeable about the vehicle we test drove. Our 6 year old grandson was very talkative that day and Connie treated him so sweet. She explained the process every step of the way. Jessie was also very helpful and reassuring regarding financing and assured us all would be taken care of the following morning when we had to return for the vehicle. Due to obligation of our own we couldn't wait for same day. Stewart was who we met with the following morning. He too was so friendly and very helpful at explaining the paperwork. He went above and beyond in helping us with a tricky DMV issue which was a big relief to us both. Dona Holiday was great as well, she made sure we were good every step of the way. Overall, we honestly felt as if we had known each employee personally , that's how comfortable they made us. I would say you have an excellent pool of employees, we couldn't be happier and will absolutely recommend Gosh Temecula. We did look at other dealers near our home and left saying we'd never buy a car from them! Glad we chose Gosh Temecula. Thank you!! More

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Kaitlyn Brooks, Connie and Donna Holiday helped our family successfully trade in our Honda Pilot for a Ford Bronco Raptor in one day. They gave us an incredible trade in deal, quick with paper work and family successfully trade in our Honda Pilot for a Ford Bronco Raptor in one day. They gave us an incredible trade in deal, quick with paper work and made sure we got what we wanted in the Bronco Raptor. We will highly recommend Gosch Ford to family and friends in the future. This is the friendliest, most efficient and helpful dealership experience we have ever had. Thank you Gosch Ford Temecula! More

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Great and excellent service. Love how you treated well and the work is done on a timely manner. Rachelle Long is amazing. She is professional and goes above and beyond. No proble Love how you treated well and the work is done on a timely manner. Rachelle Long is amazing. She is professional and goes above and beyond. No problems encountered when going there for service. Thank you. More

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UPDATE: See latest review. Update: Chas Sudol has righted some wrongs and for that I have updated my rating to a higher score. It does not change the experience I had prior Update: Chas Sudol has righted some wrongs and for that I have updated my rating to a higher score. It does not change the experience I had prior but it at least eases my mind as to the safety and well-being of my vehicle. Thank you Chas. This dealership put me through xxxx with my most recent purchase of a Pre-Owned certified vehicle. This is the second time I have had a bad experience here and will not be returning for future purchases. I had my vehicle for less than a week before returning with a leak underneath my car, a strong smell of gasoline, and the car running very poorly (which I mentioned during test drive and was told it’s just how larger vehicles drive and that I’m just used to driving my hybrid fusion). My CERTIFIED vehicle from Gosch Ford had a broken catalytic converter, all the clamps underneath the car were broken, and service overfilled my coolant by 2-3 inches, causing it to leak. After bringing my car back to see what was going on, it took 5 days for the used sales department to call me because the service advisor was off for a couple days so I get that… but my car was in service for 2.5 weeks and not once did service call me with an update of what was happening. I called and left voicemails, sent texts asking for updates, not a single time was a call or text returned. After trying and trying and trying for some communication, I had to drive myself to the dealership after just having surgery a week prior just to be able to get some answers. I was told several things that made the situation worse, #1 being “due to the extensive amount of miles you put on the car since you bought it, the catalytic converter probably went out” , NOTE: I live 1 mile away from this dealership and had only put 50-60 miles on it since I bought it, but from day one including the test drive I mentioned the smell of gasoline and the poor driving ability, I also can’t be to blame for the broken clamps and overfilling the coolant causing the leak.I was also told that it looked like a 3 inch rock kicked up and broke it. I would have known if this happened… #2 being that “ford is going to take care of these repairs complimentary” yet I already had the manufacturer warranty and paid $3500 for the extended warranty which means this was not complimentary. I paid out of pocket for these repairs in advance. Ford DID pay a locksmith to make a second key fob for my vehicle and when he came out to make the key, HE told me more about my vehicle and it’s features than anyone during my sale did. There was never a car tour on how to use everything when I purchased, yet a third party locksmith took the time out of his day to show me the features the car had that I had no idea about. I was never told to add my car to ford pass to get my pass points so here I am a month later with no points trying to figure out where they are. Thankfully the new car sales department helped me through this, and helped me set up CarPlay which I was told was wireless but ended up needing a cord. Although the car eventually got fixed after 2.5 weeks, every aspect of this deal was bad. The car should have NEVER been certified in the condition it was in, there should have been communication between the used sales department and the service department about the issues that were brought up, there should have been communication from the dealership to me regarding the status and condition of my vehicle, the dealership should not have tried to blame the customer for the issues they sold the car with, they should have done a tour of the car with its features, etc. There are so many more things I can say about how bad this experience is but I’m sure by now this review is too long. I do want to highlight the following people who we’re not involved in this mess and DID help me and provide great customer service: 1. Kyle and Jesse at new car sales department 2. Stuart with financing 3. Landon with new car sales department More

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This is my families 8th Ford from Gosch Ford Temecula! We have always had a wonderful experience at Gosch. They are the best! We have always had a wonderful experience at Gosch. They are the best! More

by wwbrummer Verified Customer Verified Customer

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They always take care of the needs of the customer! !! Kenn is the best!!! Sam is fantastic!!! !! Kenn is the best!!! Sam is fantastic!!! More

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Noah was amazing! Super helpful!!! Very personable!!! He went above and beyond to find me the right car! Super helpful!!! Very personable!!! He went above and beyond to find me the right car! More

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I love it great experience ever definitely recommend, great customer service. I will go again great customer service. I will go again More

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From the very first meeting I felt comfortable with doing business here. business here. More

by dblakey22 Verified Customer Verified Customer

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Very nice and respectful, great service. Everyone is so nice and welcoming, makes me feel like there family. I’ve never been here before and they were so nice. nice and welcoming, makes me feel like there family. I’ve never been here before and they were so nice. More

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