Chase Clements
Chase Clements at Westside Lexus

Chase Clements | Page 3

Service Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
52 Reviews
5.0

52 Reviews

Write a Review

Dealership Experience

16 yrs, 3 mos

Industry Experience

17 yrs, 10 mos

Specialties & Trainings

Master ASE Certified Mechanic

Master ASE Certified Service Advisor

52 Reviews of Chase Clements

January 27, 2022

Dealership Rating
Employee Rating

I was treated well and all of my questions were answered during my new car purchase More

by RL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2022

Westside Lexus responded

It's great we were able to answer any question you had while you were in the market for a new ride. Our staff is very dedicated to sending our guests home in vehicles that are right for them so we hope you enjoy your new car! Have a great day! - Westside Lexus

November 22, 2021

Dealership Rating
Employee Rating

Chase provided excellent service in a timely manner. He is always very professional and returns calls. Mom More

by silverfox66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2021

Westside Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Chase. Drive safely, and we hope to see you back again at Westside Lexus!

August 17, 2021

Dealership Rating
Employee Rating

Westside Lexus, including everyone on its staff, especially Mary Margaret McGowan and Chase Clements, is the most “top- notch” automobile dealership, and are the finest sales person and maintenance More

by jtompkins2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2021

Westside Lexus responded

We can't ask for better feedback than this! It's wonderful to hear that Margaret and Chase made this your best car-buying experience yet and we truly appreciate your business. Thank you from everyone at Westside Lexus!

Aug 17, 2021

jtompkins2 responded

You’re more than welcome! Keep up the great work!

April 10, 2021

Dealership Rating
Employee Rating

Very profesional, courteous and many thanks to Mr. Joey Broussard for overinflated all our needs and making it easy to purchase our 4th Lexus. Thanks More

by j.delgado6053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard , Nam Pham

Apr 12, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Westside Lexus, and we will certainly let Joey know that you appreciate his help. We hope that you continue to enjoy your new ride!

April 07, 2021

Dealership Rating
Employee Rating

Salesman was very helpful. Knew the vehicle I wanted and showed me several options. I would give him 10 stars ☆. I would refer others to him that are looking for a great used Lexus. More

by drh13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gonzo Jimenez

Apr 07, 2021

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you again down the road!

April 01, 2021

Dealership Rating
Employee Rating

This is the third vehicle I've purchased from Westside Lexus. I've always found the dealership and its personnel to be very helpful and professional, The service department has always provided detailed More

by PDWAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard , Josh Guerra, Matt Schloemer

Apr 02, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! We couldn't be more grateful for your returning business here at Westside Lexus, and it means a lot to know that you enjoy working with our team. We look forward to your next visit!

March 12, 2021

Dealership Rating
Employee Rating

I worked with Chase in Service Dept. He is personable, professional and knowledgeable. I worked with Catalina and we really liked her. We purchased a 2019 GX 460 on 3/9/21 with about 19,500 miles. Almo More

by Victor M Perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Catalina Kurdiyeh

Mar 12, 2021

Westside Lexus responded

Victor - Thank you for taking the time to review us! We are very proud of our team and happy to hear that Catalina delivered such a successful purchase experience. With regard to the rest of your feedback, I apologize for any inconvenience. We want the most for our guests, and I would appreciate the chance to speak with you to make sure that your concerns have been properly addressed. I will search for your contact information, but in the meantime, please do not hesitate to reach out to me directly. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

Mar 13, 2021

Victor M Perez responded

Michael, thanks for your response. My number is 713-825-4377. I have always had a great experience with Chase servicing my 2017 350 Rx. On 3/9/21, the same day we had our 350 RX serviced (we also purchased 2 new tires) we purchased a 2019 GX 460 with 19,500 mileage from Catalina. We had a very good experience with her. The disappointment is that before selling the vehicle they should have done the 20,000 service. Catalina said her manager will not approve it because of the price I got. I’m also trying to get a second key for that car.

March 02, 2021

Dealership Rating
Employee Rating

Westside always exceeds my expectations. I’ve owned various Lexus models for over 30 years and wouldn’t own any other make of cars. Mary Margaret is not only a wonderful pets but is also the best sale More

by D.K.METTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Merrell Middleton, Mary Margaret McGowan , Mike Shafer

Mar 02, 2021

Westside Lexus responded

It really makes our day to hear that our service exceeds your expectations. Thank you so much for saying that Mary is the best salesperson you've worked with! We hope that your new vehicle is treating you well, and we look forward to assisting you in the future!

February 02, 2021

Dealership Rating
Employee Rating

I have purchased Cars and SUV’s from Mary Margret at Westside Lexus for over 21 years. She always has a smile, always polite, kind and willing to help you in anyway. She wrote The Book on customer SER More

by BJACKSON14
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan , Gonzo Jimenez, Nam Pham

Feb 03, 2021

Westside Lexus responded

Thank you so much for taking the time to leave us a review! We couldn't be more grateful for your longtime business here at Westside Lexus, and we will be sure to let Mary Margaret and Gonzo know that you appreciate their help. We look forward to working with you for years to come!

August 26, 2020

Dealership Rating
Employee Rating

We have bought 3 cars and leased 2 Lexus NTs. Louis Blackman has been our salesman. He has been forthright and honest in his representations. Chase has helped with the servicing of these vehicles. We h More

by GLENNC9984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Louis Blackmon, Nam Pham

Aug 26, 2020

Westside Lexus responded

What can we say to thank you for your loyal business, Glenn? It means a lot to our team at Westside Lexus that you can depend on both our sales and service departments for excellent care. We appreciate your kind words about Louis and Chase!

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