Cheryl Buck | Page 8

I had damage to a wheel and 2 tires from a road hazard due to construction on the interstate. Our extended warranty - Blue Steel Protection - which was supposed to cover such road hazards (this protectio due to construction on the interstate. Our extended warranty - Blue Steel Protection - which was supposed to cover such road hazards (this protection was not purchased at this dealership) called the damage "cosmetic" and refused to cover the repairs and replacement parts. The Hyundai service department deemed the damage to be unsafe, rather than cosmetic, and interceded with the Blue Steel warranty company. Cheryl Buck was very thorough in trying to convince them about the actual damage to the tires and the wheel, contacting them more than once. She was not successful, and we are very upset with the refusal of the company to provide the coverage we paid for - but Cheryl went way above the call of duty to help us. Our experience at Hyundai was rewarding, in that the work was well done, and employees give more than lip service to the policy of customer service - they actually go to bat for their customers. More

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I recently moved to St. Augustine Fl., and experienced a problem with my AC. Calling a dealer wasn't my first choice due to issues in the past. However I called Hyundai of St. Augustine and was pleasantly s problem with my AC. Calling a dealer wasn't my first choice due to issues in the past. However I called Hyundai of St. Augustine and was pleasantly surprised. They were friendly, pleasant, and extremely helpful. My car was fixed in a timley fashion, they provided transportation while it was worked on. I plan to return for other services. More

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